I had the pelasure of taking a basic gun class at Range USA last Fall which provided great basics…read moreand range time. Since then, I've signed up for the Premium membership and another intermediate gun class. As someone who lives past Rogers, this was conveniently located, clean facility, and great store layout. The safety officer inside the range has always been so conversational and helpful. I've also had great interactions with most of the customer sevice reps. and a really proactive young lady who works Weekends from 2 to 6pm. Unfortunately I had 3 experiences that sealed the deal on me canclling my membership- the last one being a team lead. Although I was a member and in the member line, I was charged non membership prices for 380 range bullets my first time there. I hadn't realized it until anotha rep- on a separate occasion, qouted me non-membership bullets although I was in the members lane. It wasn't until I questioned the lower priced labels -he acknowledged it was member prices. I confirmed I was a member and he rang me up accodingly. To add context, I had purchased a gun at Fleet thereafter and was sold the incorrct gun despite questioning the key differences in Rueger 380 security vs. Secturity 9mm. In addition to being sold range bullets when I needed self defense bullets. I later learned from a helpful rep at Range USA about the trade options for a credit towards another gun if I wanted. He also encouraged me to verify how Fleet Farm registered the sale and see if I could return it. It had been over a month so I wasn't confident in that but that did bring me back in the store later to verify the process. I came back on a Saturday and was met with a lead (Asian man) Chiam/chiam and another male rep behind the counter. When I walked in I greeted everyone. The lead rapid fire asked if I was there to shop, shoot or something else. It was so fast and off putting that I could only pause. He repeated it, I explained I wanted more info. About the trade in process and also who I would need to speak with if I decided to go with that option. After explaining the process. He said I could come in and speak with anyone however I was previously told I'd need to speak with a manager or higher up which I relayed. The rep. behind the counter confirmed I would need to speak with a lead and confirmed Chiam was a lead. Shocked the hell outta me as he was so off putting and short the whole interaction- now giving misinformation.The culmination of all those experiences compelled me to cancel my membership that day. Overall, I really liked Range USA so much that I'd come by myself bi-weekly, planned to take my daughter and mentee even promoting their open house and recommendinf them to others but now have mixed feelings after the negative experiences

Had a little trouble with a transaction, but this employee Will (William) found a way to make it…read moreright and I'm grateful and have a renewed interest in getting more time in at the range. Thanks Will!

I bought a King of the North shirt for my fiancé and he loves it. Really awesome designs and the…read morematerials are so soft!!! I'm dying to buy the cheese grater shirt in black for us but they don't have any S M or L's left so hoping to see them online again soon!!

By FAR, the WORST customer service I've ever experienced in my life…read more I ordered a crew neck as a gift for a family members' birthday. 3 weeks later I received an email saying the order was delayed another week. They apologized, and said they would throw in a free shirt for the issues. I was happy with their initial response, until the NEXT week, I received an email saying the order was completely cancelled. It takes weeks to ever receive any sort of communication from them whatsoever. It has now been over 2 months since my initial order and over a month since the free t-shirt was promised. I've received NOTHING and no one at the company will even respond to my inquiries. It's such a shame because I like all their products and would have been a return customer over the years. I would have recommended them to friends. Now I'm left with a bad taste in my mouth and will never purchase another item from them again. And I will NOT recommend their services of products to anyone I know. Next time they shouldn't be so short-sided otherwise they will continue to lose ongoing business.

Polite, helpful, informative, kind, and nonjudgmental! Always a great place to learn and explore…read moreand ask questions! Thanks

Came in today and the black male with the slicked-back hair at the range desk had a terrible…read moreattitude. He was being very short and acting like he didn't want to be there. I saw he was helping another client, so I moseyed around for a bit, grabbed some targets, and set them up on the desk. I noticed his attitude right away with the other customer. When the customer asked him a question, he didn't respond at first, and when he finally did, he sounded like a pouting child who was upset that the guy had to ask him what caliber gun was on the wall. As things continued, he stacked a gun case on top of the targets. When I got close enough, he told me to put my targets back on the rack and basically get out of the way so he could finish helping the other client. I have never experienced service like this at this location before. This used to be my go-to place. I felt safe and comfortable here. I started my firearms journey here, and I just recently updated my CCW here with another gentleman who was courteous and professional. But because of today's experience, I will never return to this location again because of that employee. I will also be posting this same review on other social media platforms.

I've never had an issue With The Elk Fiver Team. Bought a bike, used Harley Financing and paid less…read morethan the bank wanted. Needed help, they were there, needed parts, they had them. It's a dealership, overhead, payroll and taxes. The only thing free there is the coffee and beer.

Super friendly staff and helpful Thank you! An array of…read morewonderful merchandise and some on sale

i've ordered online and in person, such fast shipping got it in less than 2 days! had lots of…read morerecords to choose from and very organized.

PHENOMENAL! I love this place!!! It has the most coolest stuff from toys, Funko Pops to CDs to…read moreclothing to gifts! Its like a hybrid of Spencer's gifts, vinyl shop and head shop. Tons of random of random goodies and love their music books. The staff is uber friendly and knowledgeable! You won't be disappointed!!!

Worst. The definition of the word 'uniform' is that…read moreeverything is supposed to look the same. The last two orders made to The Logo Shop have had errors, took too long to complete and I sensed that they send the shirts out to be completed. Simple for me to take my companies business to someone else

They snuck me in for an urgent special occasion order, which was wonderful!! The quality of the…read moreshirt I got was perfect and made the day, thanks!!

When coming in with my spouse we stated we were here for the test drive event for e-bikes as posted…read moreon Facebook. None of the staff seemed to be aware of the event. A gentleman helped us and we made it clear we were new to ebikes. We were shown the entire line of Velotric. The employee seemed knowledgeable but didn't ask us questions to get to match us with the best bike. We were offered a test drive and we just chose two bikes but it wasn't really a helpful process as there was so much information it was hard to decide what e-bike would best meet our needs. We were both looking to buy but have decided to shop around at another competitor or maybe their other location. Even my spouse wasn't able to understand all the information presented to us. We are new to e-bikes and I was really hoping for someone who would have been able to meet us where we were at and guide us more in the selection process.

My wife and I recently purchase two E Bikes from Trailhead. The actual purchase process was fine…read more But its what happens after the purchase that's important! One of the bikes was giving us a little trouble. Trailhead was all over it to resolve our issues. They were top notch. I would highly recommend them as you can trust they will take care of you. Everything they did was covered at no cost to us. The service guy (Kurt) was awesome.

Have a number of things from these guys and love everything! Mugs, pouches, belts. Great quality…read moreproducts and great service. You may have to wait a day or two for communication sometimes but they're a small family business and they do everything in house! I'd far rather wait a week for a handcrafted belt that will last me decades than get something next day from a big company and have it only last a few years.

I ordered a mug thru PayPal from them in 8/14. After numerous phone calls and emails that were not…read moreanswered. I finally got a full refund from them after 4 months and no communications from them. Their customer relations are non-existent. I would not order anything on line from them. Buy from them at a fair or festival. Don't order from them.