My rifle arrived a week prior, and no call or text. I left a message, and they have yet to return…read moremy call. I called a week later and got their voice mail again; now I get a text saying yes, your weapon is here. I would like to get a call once it arrives, so I can work around my busy schedule to pick it up.

My experience was amazing. Hadn't been here before, but the price was the best around for an online…read moreorder and he contacted me as soon as the gun arrived. Paperwork was quick and easy, and he was knowledgeable and efficient during the whole process. Recommend to everyone and I will keep my business here going forward!

I had the pelasure of taking a basic gun class at Range USA last Fall which provided great basics…read moreand range time. Since then, I've signed up for the Premium membership and another intermediate gun class. As someone who lives past Rogers, this was conveniently located, clean facility, and great store layout. The safety officer inside the range has always been so conversational and helpful. I've also had great interactions with most of the customer sevice reps. and a really proactive young lady who works Weekends from 2 to 6pm. Unfortunately I had 3 experiences that sealed the deal on me canclling my membership- the last one being a team lead. Although I was a member and in the member line, I was charged non membership prices for 380 range bullets my first time there. I hadn't realized it until anotha rep- on a separate occasion, qouted me non-membership bullets although I was in the members lane. It wasn't until I questioned the lower priced labels -he acknowledged it was member prices. I confirmed I was a member and he rang me up accodingly. To add context, I had purchased a gun at Fleet thereafter and was sold the incorrct gun despite questioning the key differences in Rueger 380 security vs. Secturity 9mm. In addition to being sold range bullets when I needed self defense bullets. I later learned from a helpful rep at Range USA about the trade options for a credit towards another gun if I wanted. He also encouraged me to verify how Fleet Farm registered the sale and see if I could return it. It had been over a month so I wasn't confident in that but that did bring me back in the store later to verify the process. I came back on a Saturday and was met with a lead (Asian man) Chiam/chiam and another male rep behind the counter. When I walked in I greeted everyone. The lead rapid fire asked if I was there to shop, shoot or something else. It was so fast and off putting that I could only pause. He repeated it, I explained I wanted more info. About the trade in process and also who I would need to speak with if I decided to go with that option. After explaining the process. He said I could come in and speak with anyone however I was previously told I'd need to speak with a manager or higher up which I relayed. The rep. behind the counter confirmed I would need to speak with a lead and confirmed Chiam was a lead. Shocked the hell outta me as he was so off putting and short the whole interaction- now giving misinformation.The culmination of all those experiences compelled me to cancel my membership that day. Overall, I really liked Range USA so much that I'd come by myself bi-weekly, planned to take my daughter and mentee even promoting their open house and recommendinf them to others but now have mixed feelings after the negative experiences

Had a little trouble with a transaction, but this employee Will (William) found a way to make it…read moreright and I'm grateful and have a renewed interest in getting more time in at the range. Thanks Will!

Good for finding and ordering specialized firearms, the boss worked with me to find the best match…read morefor the firearm I wanted, recommended a better one than i was planning on getting, and it was even cheaper than the one I planned on. Laid back, no pressure to buy approach has me going back for multiple firearms

Great little gun shop with great prices!!!…read more The owner Mike is very helpful and knows his stuff!

Bill's is the best Range I've found in the northern Minneapolis area. I shoot at Circle Pines…read moreregularly, my Bronze membership is more than covered with the money I save on lane rental. I've rented two handguns to test fire, again, my membership saves me money, but the regular price isn't beyond average costs elsewhere. Bills also has days of the week where lanes and firearm rental are discounted for senior citizens, youth and female shooters. Ammunition, yes. It can be somewhat higher priced than buying in bulk on-line or waiting for a sale at a sporting goods store. Even as a member, I pay full price for the rounds of ammunition I use through a rental firearm. I don't have a problem with this, remembering I'm firing one of their firearms. Requiring instore purchase keeps ammunition an absolute factor: this is reasonable. It also prevents an individual from firing some inferior quality or self-loaded rounds which might damage the firearm. I've sold two relatively new firearms at Bills and received a very fair price. Much better than I could have received at a pawn shop. The potential offer was explained to me, a flat percentage based on the salable value. No surprises. The manager at Circle Pines is generally in during the mid to late afternoon so the process might take some time but I had cash in my hand same day. I'm fully satisfied with the purchases I've made. I could have paid a few dollars less, could just as easily paid a few more. What matters is the way the individual guns were presented to me, compared for me, and explained. Excellent customer service! I've also found it easy to get advice, especially when considering an optic. Red dot, green dot, field of view. I'm farsighted and that became part of the discussion to find the right item. I've also asked at the counter for an opinion about bore laser zeroing, something I had just learned about. The only downside to the Circle Pines shop is they don't have a gunsmith on site. Robbinsdale does, and the work done there is first rate: installing night sights on a subcompact pistol, a new grip assembly on a compact. In my experience, turnaround time is negligible. I did pay the 25-dollar same day fee each time: it turned out to be "same hour". though my service didn't involve repair or expensive upgrades

Went to Bill's with a group five friends on 8/29. Range was busy but staff (Brady, Brandon, and…read moreDerrick) were very helpful and accommodating. Great experience overall!

Good old boys gun and ammo store. The owner,Rick is a great guy to buy from and sell to. I like…read morethat its a local shop.

They had most styles with a good variety. Good customer service. A fun place to shop for your next…read morefirearm! Could use a little more inventory but you can virtually get anything you imagine there.

Very helpful staff., warm friendly greeting, nice store. Lots of stuff to find here for any…read moreMinnesota team, and uhum, the Packers.

Customer service blows. They don't even acknowledge you with a "hello" or "good day" When they ring…read moreup your purchase. Stand in groups of 3 chatting. Great leadership by management train your staff with some customer skills.

My wife and I took a handgun class and the instructor was very knowledgeable and friendly. The…read morerange is very fun and the selection is very vast.

Lots of parking, easy to find. Haven't done anything here other than use the range for an hour…read moreevery once in a while. People at the desk are really nice and accommodating, make the process easy to get checked in and off to a lane. Merchandise and other accessories seemed on par with other places I've been. Worth a visit if you're trying to shred some paper.

Great service and pleasant experience. We enjoyed the range, and had a nice conversation with other…read morepatrons. Had a recommendation on a reloader which turned out to be perfect for me.