We obtained home insurance through State Farm in 2020. We received a letter in Dec. 2023, stating…read morewe needed to make several updates, to the tune of reroofing our home for $40,000.00!!!! Our annual policy nearly doubled and we did everything that was asked of us in a timely manner, yet just received notice that regardless, State Farm would be dropping us ultimately. I wish I had something good to say about anyone I worked with or spoke to at this agency, but I don't. They were all rude, short and really didn't seem to care, nor were they helpful in suggesting alternatives or providing any helpful direction. I'm sorry I wasted our time and money with this agency and State Farm should implode, greedy bastards. Funny how there aren't ANY positive reviews about this agency beyond 2019....hmmmmm....speaks volumes.

Kathie did a great job of converting our home and auto coverage to State Farm, after AAA cancelled…read moreus after 18 years of premiums with zero claims. We highly recommend this agency for anyone having difficulty getting fire insurance in the Sierra foothills.

Where do I start, 1st off, my car was hit, I put in a claim, and they did NOTHING to help despite…read moreseveral calls and texts. I finally just went to the police station and got the police report and filed a claim myself with their insurance, and within 2 weeks, I had a check for the damages to my car. Now roll around to getting dropped because of fire insurance, not their fault, but it took over 3 weeks to get ANY assistance they said they haven't gotten the quote yet from the underwriter, but I went to a different agent and they had a quote with the fair plan and secondary within an hour of me calling. The agents their have been incredibly rude, even arguing that I was wrong, and this was at least two different women. Go with a different agency.

I wish I could give more stars because the agent I talked to recently was awesome, her name is…read moreRobbin and I do recommend her. However I do not recommend Jena, she was only responsive to my emails when I was looking into purchasing home insurance. Once it went through she was not responsive and did not return my emails or phone calls! So rude and unprofessional.

Highly recommend Kristen. She is top notch and not only professional, she goes the extra mile…read morewhile at the same time being personable and engaging.

We have a four-building condo project in Grass Valley and lost our coverage because of the risk of…read morewildfire which is typical of most homes and businesses in Nevada County, California. Tom Dax shopped the insurance market and found us competitive coverages for the three policies that we need. These building pose complected risk issues and Tom really came through for us in a timely and professional manner. I cannot recommend him highly enough!

We have Leah Baretta as our Broker Representative from Inzone. She always bends over backwards to…read moreget us answers and does the perfect shopping for us, so we get the best possible coverage. We have been with her for several years and she has never disappointed us! Leah is very knowledgeable and you will consider her a friend, not just someone who is assisting you. You will not go wrong choosing Leah to help you make the best possible decision for your health plan.

2023 has been a challenging year in dealing with home insurance, and after having a couple of less…read morethan optimal experiences with other brokers, I am now committing to a policy through broker Brittany Luckie of the Witzke Family Insurance Agency in Grass Valley. Dealing with Brittany has been a breath of fresh air - she listened to my frustrations and desire to be provided with some options to address my insurance goals, applied her expertise in coming up with solutions, and took the time to present me with multiple options to choose from. Thanks Brittany!

Everyone at William Witzke has always treated me with great service, and the thing I like most is…read morethe fact when I need someone or have a question, they get it two me within an hour or sooner no mater where I am at,

Covered California's hotline recommended Wanta Mertens to me and she was incredibly helpful and…read moregenerous with her time giving me a detailed answer to the ACA question I was dealing with based on her long experience. Highly recommend.

Laura helped me today and took the time to answer my home insurance and fair plan coverage…read morequestions in great details. In the past they have helped us make sure we were getting the best deal and they are very knowledgeable, friendly and responsive. Highly recommend them!

I want to share how Awesome Ryan Harris at Harris Insurance is! He saw a FB post I did on a local…read moreFB page about fire insurance and how frustrated I was. Ryan checked to see if we were clients of his office, looked up our policy and called me without me asking! He is not the agent I signed with so I never expected for another agent to do this. And living in Northern CA there's not many options we have for fire insurance so again for him to reach out really was above and beyond considering we don't have options. But he looked into if anything could be done to help and called me! Amazing!!! Ryan was genuine and while talking with him I truly feel like he is an Amazing person who cares about people and tries his best to help. For him to take the time to reach out on his own after seeing my post it's not something I am used to these days. Top notch customer service Thank You Ryan! I want to acknowledge how much I appreciate you doing that for me and taking the time to explain things and looking into what can be done. You've made my day with taking that extra step and talking with me. Thank you so much! I highly recommend Ryan and the team at Harris Insurance in Grass Valley. They are so kind and really care and try to help and treat you like a neighbor because they live here, they are our neighbors and deal with this daily. I can only imagine how hard their job must be on a daily basis and how busy they must be and for Ryan to take a moment to call me to check in because he saw a post that really amazed me. Thank you again!

Communication is absolutely terrible, and when you do get directed to the person you've been trying…read moreto contact, they treat you like an idiot and belittle you. If people come to ask questions, don't make them feel stupid. I didn't choose you because it was cheap, in fact it was higher. Learn basic human decency skills and communication. Switching brokers never felt so good!

My husband and I have been clients of Chuck Hemmert's office for over 10 years. We've had our auto,…read moreumbrella, life, and previously our homeowners insurance through them. Chuck and his team, especially Michelle, have consistently been incredibly helpful throughout the years. Most recently, we faced the frustrating experience of having our State Farm homeowners policy canceled. Michelle went above and beyond to guide us through the entire transition from State Farm to the CA Fair Plan, making a stressful situation so much easier to navigate. We truly appreciate their dedication and customer service. I highly recommend Chuck Hemmert's office.

I have been with Chuck Hemmert State Farm for over 20 years and the service and individual…read moreattention to my insurance needs has been remarkable! Michelle is wonderful and Chuck has always reached out to help me solve any situation that may arise. I highly recommend them for personal, quality service and people should know that they are very knowledgeable and just, all round great people!