We have a four-building condo project in Grass Valley and lost our coverage because of the risk of…read morewildfire which is typical of most homes and businesses in Nevada County, California. Tom Dax shopped the insurance market and found us competitive coverages for the three policies that we need. These building pose complected risk issues and Tom really came through for us in a timely and professional manner. I cannot recommend him highly enough!

We have Leah Baretta as our Broker Representative from Inzone. She always bends over backwards to…read moreget us answers and does the perfect shopping for us, so we get the best possible coverage. We have been with her for several years and she has never disappointed us! Leah is very knowledgeable and you will consider her a friend, not just someone who is assisting you. You will not go wrong choosing Leah to help you make the best possible decision for your health plan.

We really appreciate the great service provided by Jeff Dunning and his staff. We feel secure in…read moreour choice having Jeff as our agent for ALL our insurance needs. We've seen him as a sponsor at community events and he even came to our Homeowner's meeting to speak about fire safety--in which he is well-versed. Thanks, Jeff, for your expertise. Donna & Mike P Nevada City, CA

Mr Dunning... Who has called his client "unprofessional" in a formal letter to the State of…read moreCalifornia has ignored requests for corrections to a mileage reporting issue with my vehicle, cancelled a policy with out my request or consent because I stated that I was seeking other quotes and who's office offers discounts rather than correcting a clerical issue that was corrected only after changing insurance companies? Who is unprofessional??? When your insurance offers discounts as a band aid, rather than correcting an issue... time to call another insurance company! I was not in good hands with Jeff Dunning insurance.

I want to share how Awesome Ryan Harris at Harris Insurance is! He saw a FB post I did on a local…read moreFB page about fire insurance and how frustrated I was. Ryan checked to see if we were clients of his office, looked up our policy and called me without me asking! He is not the agent I signed with so I never expected for another agent to do this. And living in Northern CA there's not many options we have for fire insurance so again for him to reach out really was above and beyond considering we don't have options. But he looked into if anything could be done to help and called me! Amazing!!! Ryan was genuine and while talking with him I truly feel like he is an Amazing person who cares about people and tries his best to help. For him to take the time to reach out on his own after seeing my post it's not something I am used to these days. Top notch customer service Thank You Ryan! I want to acknowledge how much I appreciate you doing that for me and taking the time to explain things and looking into what can be done. You've made my day with taking that extra step and talking with me. Thank you so much! I highly recommend Ryan and the team at Harris Insurance in Grass Valley. They are so kind and really care and try to help and treat you like a neighbor because they live here, they are our neighbors and deal with this daily. I can only imagine how hard their job must be on a daily basis and how busy they must be and for Ryan to take a moment to call me to check in because he saw a post that really amazed me. Thank you again!

Communication is absolutely terrible, and when you do get directed to the person you've been trying…read moreto contact, they treat you like an idiot and belittle you. If people come to ask questions, don't make them feel stupid. I didn't choose you because it was cheap, in fact it was higher. Learn basic human decency skills and communication. Switching brokers never felt so good!

Highly recommend Kristen. She is top notch and not only professional, she goes the extra mile…read morewhile at the same time being personable and engaging.

Lacey provides reliable , friendly, warm, patient assistance for Medicare coverage. I have used her…read moreservices for more than five years and love her.

Lacey is one of the most professional people I have ever had the privelage to have in my world. If…read moreyou ever are helped by her or her office you are a lucky duck!! I cannot say enough good things about her.

Family run, helpful and honest folks.read more

Talked to them on the phone Monday(10/19) and provided them with all the relevant information…read moreneeded for obtaining a homeowner's policy on a property I am purchasing. Sent an email Thursday (10/22) asking them for an update - no reply. It is like they have disappeared off the face of the earth. Not bad customer service - nonexistent service. Very unprofessional. UPDATE: Finally received a reply on 10/23 from Denise Hugenberger informing me she made some assumptions (which were incorrect) about the property and asked me to clarify which I did. It has been two weeks and still no response. If they were unable to assist me in providing insurance for this property you would think they would have the decency to provide a response informing me of that. Not sure how they are still in business but I recommend you avoid.

Since my husband and I decided to become an AAA member, I've had a calm sense of security about our…read moreinsurance for our car. Since they have been in service in some form since early 1900's. That means a great deal if you need help because of an accident or other need. We decided to get passports and found out AAA takes photos for free. Nice perk! Ive renewed my license and every encounter we've had has been epic and stress free. Expectations exceeded 100%

AAA does not exist in Grass Valley. Needed new battery…read moreunder AAA warranty. Was told car would have to be towed to a service facility in Rocklin, California 40 miles away. What the hell. 4 days and no result.

Great State Farm Office that completes everything quickly without any BS…read more We are part of the committee for the Injured Veterans Golf Tournament and Jeremy helped with a donation to support "OUR" injured Vets. Thanks!!

I would like to preface this by stating that I have been a loyal customer of State Farm since first…read morereceiving my drivers license at 17 (Just a few months shy of a decade now) and my parents have policies for both their Home and all of their vehicles (personal and work vehicles) for over 25 years. All of my interactions with StateFarm (until this point) have been pleasant and seamless and despite my many friends recommending I try alternative insurance companies for less expensive Full Coverage premiums, I stayed because I am a loyal customer. Despite knowing that I am likely being over charged and knowing about the BBB review filed about StateFarm overcharging customers for premiums. This last month, I was accidentally charged twice for my monthly payment. It was an honest accident, but this occurred at an extremely inopportune time when I desperately needed those funds to bay NECESSARY bills (aka my PG&E). I found out about the 2nd charge late Thrusday night when I needed to pay a bill and didn't have the funds in my account. I called Nancy ASAP Friday morning to get the refund issued. I asked if there was ANYTHING that could be done to expedite the process or if they could write me a check, something, ANYTHING. Unfortunately they said No. The refund would take FIVE BUSINESS days to be returned to me. Nancy did say they would reimburse me for the overdraft fees my bank would charge, as my accounts are on Autowithdraw and I couldn't halt the PG&E charge already processing. Mind you, this was Friday morning, the 1st of September / beginning of Labor Day Weekend. Too late for me to get a loan from someone else and deposit it in time. SO the would take until about Thursday/Friday of the following week to land back in my account because of the weekend + Monday holiday. I've been written checks from SF before for reimbursement for towing and such, so I KNOW they could have done something to remedy their mishap. SO here I am, sunday morning, record high heat weekend WITHOUT power in my home, food in an ice chest so it doesn't go bad because of the insufficient funds. My debit card was also canceled as unfortunately that what my bank does as a precaution when overdrafts occur. Once I the refund is in my account, I will have to reapply for a new debit card which will take about 7-10 more business days to arrive. I called and tried to file a complaint with Statefarm customer service line and spoke with someone named Dave. Dave must have been having a bad day because he was incredibly crude with me. Dave also discovered Jeremy's office HAD NOT ACTUALLY FILED the refund for the 2nd charge yet, so he did it for me (TWO DAYS AFTER MY INITAL CALL!!!!) Meaning Jeremy's office never issued the refund for the 2nd charge on Friday when I called and lied to me. As already stated, I have been a loyal customer of state farm for nearly a decade. Full coverage insurance the entire time, paided on time EVERY SINGLE TIME. Totaling OVER $20,000. I've only had one very minor accident over 8 years ago. They've just been collecting my funds for ALL of these years. When I NEEDED their help to remedy a situation that THEY created. I get nothing except for very much screwed over, disheartened and boat loads of anxiety. I have filed a complaint with the BBB as well as spoken with my father in-law (an attorney) about taking this to small claims court, as well as beginning to shop around now to alternative car insurance polices who actually treat loyal, long term customers the way they SHOULD be treated.

My husband and I have been clients of Chuck Hemmert's office for over 10 years. We've had our auto,…read moreumbrella, life, and previously our homeowners insurance through them. Chuck and his team, especially Michelle, have consistently been incredibly helpful throughout the years. Most recently, we faced the frustrating experience of having our State Farm homeowners policy canceled. Michelle went above and beyond to guide us through the entire transition from State Farm to the CA Fair Plan, making a stressful situation so much easier to navigate. We truly appreciate their dedication and customer service. I highly recommend Chuck Hemmert's office.

I have been with Chuck Hemmert State Farm for over 20 years and the service and individual…read moreattention to my insurance needs has been remarkable! Michelle is wonderful and Chuck has always reached out to help me solve any situation that may arise. I highly recommend them for personal, quality service and people should know that they are very knowledgeable and just, all round great people!