Jeff helped us refinance our home at a good rate. This was during the pandemic, so everything was done online. We only had to meet in person for a few minutes with a notary to sign the final papers, which was a short stack because the rest of the final papers were e-signed. Overall, the process was smooth, and Jeff is very communicative throughout the process and transparent about explaining the numbers. He also sends helpful emails along the way with FAQs that anticipate the questions you probably have at each step. I was referred to Jeff by a colleague, and I would recommend him to anyone. read more

We used Jeff's service for refinancing our home. We experienced great service and communications! All questions were answered promptly via email. And refi process went through without a glitch. read more

Jeff helped me with my recent refinance, it was a great experience working with him! First of all, he got me a rate 2.625 for 30 years fix, which is really good! Refinancing is a very complex process to me. Jeff was very patient, he handles everything and helps me understanding along the way. Highly recommended! read more

Jeff was referred to us by a close friend and coworker. Jeff has helped us with securing our past two properties in the South Bay Area. Both times, he has been realistic about expectations and showed us alternative options that we initially wouldn't have considered but were actually more aligned with what we needed. In the most recent home purchase, Jeff also helped secure us the best rate and loan available. We always appreciate Jeff's suggestions and trust how he looks out for our best interest. We highly recommend his services and would hope to work with him in the future! read more

Jeff Ling helped us with our first home purchase and he was an absolute pleasure to work with. Being our first home purchase, we had many questions throughout the process but Jeff was quick to answer them all and make sure that we understood the terms each step of the way. He was also able to get us an excellent rate that nobody else offered when we were getting quotes. He was very professional and extremely efficient and our ability to close in time was never a doubt. I would recommend Jeff to anybody and would seek his services again when the time comes. read more

Jeff Ling is a great guy ! Middle of the pandemic - he managed to help us refinance without any hassles. He is on top of things and able to answer questions via email or phone right away. Highly recommended and we will be going with him for future needs real estate and refinance wise. Thanks Jeff. read more

This is my first review on yelp. Jeff was highly recommended from a close friend of mine. Getting a house in Bay area is very challenging. Over our 6 months of working with Jeff, I was looking for anything from Condo to Single Family and kept changing location, he diligently worked out the options and walked us through them. He was everything we could ask for: knowledgeable, friendly, super responsive and professional. He takes care of the bulk load of the paperwork. He also does loans and is very candid about what he can offer and other options out there. He never pushed us to make an offer or overbid. We had some complication with the seller and Jeff helped us handle it smoothly. It was like working with Family. Buying a house is difficult especially in bay area. But Jeff made it a joyful experience. If you are in the market looking for an agent, I would highly recommend Jeff! read more

We were looking for a house in Palo Alto, and I naturally looked at all the recent home purchases,; the house that I wished I had bought turned out to be purchased by realtor Jeff Ling! In person, Jeff was as savvy and knowledgeable about the local market and real estate as I expected. But he also turned out to be very helpful and obliging. In what turned out to be an increasingly difficult market for buyers, Jeff professionally helped us navigate through the buying process and identify missed opportunities. He was very patient with us, despite several (massively) under-priced offers and we finally ended with something we are very happy with. Jeff also has an extensive network of general contractors, structural engineers and other housing specialists, so do hit him up for referrals. read more

Jeff was our loan agent for our primary home. He is very professional and takes care of everything to make sure the loan process is smooth. His rate is also the lowest comparing to other rates I quoted. It was a great experience working with him and I hope to work with him again. read more

After dealing with two different bank agents on trying to refinance my home loan for a lower interest rate and not hearing back from these bankers for months (either through phone calls, emails or taking the time to stop by the bank to see them in person), I was starting to lose hope until my fiancé told me to contact Jeff Ling. My fiancé said Jeff Ling is highly recommended by his coworkers. In my opinion, the best part with working with Jeff is that we worked on my entire refinancing process over e-mail and the phone. Jeff was a breath of fresh air to work with. When it comes to mortgage refinancing, Jeff is knowledgeable and patient when he explain each steps to his clients and made sure all the necessary paperwork was submitted and filled out correctly. Jeff is always reachable either by phone or by email. Jeff updates his clients on the mortgage and interest rates so they aren't left wondering: "Okay what is going on with my refinancing". The characteristics that made Jeff outstanding are: he has a keen eye for attention to detail, organized, and very thoughtful of his clients. He wants to make sure his clients reach their target interest rate or at least be close to that target mark so they don't lose money. In the future, if I have to do another mortgage refinance, I will contact Jeff. read more

Jeff was helpful and prompt in responding to my questions. The process went smoothly and accordingly to the expected timeline. I would use Jeff again and have recommended him to friends. read more

Jeff just helped me through the process of purchasing a condo in Concord. He was very responsive and accommodating, for example, you can reach him on G-chat at 11pm at night to ask any questions. The whole process took just round 3 weeks. If you need a no nonsense straight shooter type of loan agent, Jeff Ling is your guy! read more

I just went through my first home purchase and am glad it was Jeff who helped me through it all. Since I have nothing to compare my experience with, I will point out the stuff I enjoyed the most out of this experience: 1. Jeff is very upfront. In the initial conversation, he asked for my thoughts on home ownership, what my criteria was, where I was looking, why I was looking, what I had in mind, and what my budget was. Then he told me what neighborhoods he focuses in for sales and purchases, his own thoughts of the market and what he considers important for home specifications. It's in this initial conversation that you'll get an initial feeling of whether there's a good match -- after all, you'll want to work with someone whose interest is closely aligned with yours. So if you guys don't have common ground to work with, you can look for someone else without wasting time. 2. Initial Tour -- assessment of priorities. For a few weekends, Jeff insisted on meeting face to face and showed me what's available in the market based on my initial criteria. After extended conversations, I began to realize that his only important criteria is "location! location! location!" Everything else is secondary. Pretty homes always are eye-pleasers, but he always says to look at the long-term picture. 3. He responds quickly and is very easily reachable. Those who like using the Internet to communicate (e-mail, instant messages, texts, etc) will love this. Have a question but it's not urgent? Just send an email. Require something a bit more urgent but want something written down so you don't forget? Instant messaging. Don't even know how to ask the question? Just call. Having all these options is great. 4. Electronic services (e-signing). Most documents are sent over email and signed digitally, with only the very few requiring print, sign, scan or fax. This is extremely convenient -- you get digital copies of everything, no misplacing them on some filing cabinet, and they're searchable. Cuts down the turn-around time, too. 5. Jeff is extremely thorough -- I try and read every single word on every document, but there are times your eyes just gloss over the volume of text. He'll highlight them, point out the most important ones, and explain why they're important. He's even spotted a couple of things in certain documents (e.g. HOA) that I glossed over but was something I needed to consider for the long term (e.g. sub-leasing agreements). 6. You can make him an "all in one shop" -- if you need a loan broker, he's also able to offer those services. This came in handy when dealing with multiple parties -- Jeff took care of a lot of things for me. 7. He has a lot of tactics in dealing with the competitive market. It's brutal out there, but he's been there and played that game. I'm extremely happy with my experience. Every doubt I had he was able to clarify, even some of the things that are probably stupid or dumb questions. He corrected a lot of my misconceptions, and most importantly, it was very easy and comfortable to work with him. At no point did I feel that I was pressured to make a rush decision, or felt that he wasn't looking out for me (e.g. paying for something more than I could afford). I'd highly recommend Jeff and would take on his services again. read more

Jeff was highly recommend to me through a common friend, who was his prior customer. My house buying took about 10 months and my experience with Jeff is better than every aspect of my expectations. First of all, Jeff understands my situation, financial situation, family situation, short term plan with the house and long term plan with housing and investments so he matched all situations with his recommendation with areas and price ranges to focus on. Secondly, His wisdom, patience, experience and professionalism was shown in every offer analysis, how much to give, winning plan and communications. I submitted lots of offers before I got my perfect house including backed off of my offer twice. Jeff always gave suggestions to keep calm mind and winning/exit strategy. Last but certainly not least, I have been benefited from Jeff's connections to good credential contractors, movers, cleaning services, financial services and more. This was not the first house I bought, but this certainly has been my best house buying experience. Thank you very much, Jeff. read more

Jeff Lin is the best agent we have even had in many reasons. Jeff is very professional in all aspects: from helping us to understand the market when we started looking for a home, to provide and update housing information and keep us on track to housing prices and interests rent developments, from a schedule show case to an evaluation of a house. He takes care of almost everything an agent can take. In so many house showing, Jeff has been all on time and sometimes, he even was there earlier to check out the conditions. The document and information about the house he provided was always right and his service is excellent. We have been with Jeff for almost two years during the time we missed number of chances. At the end we got a duplex just next neighbor to our rental house from our rental manager who happens to bean agent too. We really wanted to buy this house but the rental manager wanted to be the agent because she thought she found this house (not from the market). We talked to Jeff and he was so nice to allow us using the rental manager as our agent to buy this house. He said he was happy to see we got a house we like. We feel really in debt of him. Not only that but Jeff was so nice to help us to finance the purchase. He handled all loan applications for us and we were able to complete the purchase in a very reasonable low rate of 3.5% just today. We are so happy to have a professional agent like Jeff and we have already recommended him to all our friends who may want to buy their houses. We mark Jeff as a 5 stars and would like to recommend Jeff to everyone who thinks a very professional and kind agent is important in their home search. Samuel Henry Chang and Yanli Ding read more

Jeff helped us to find our current home. He is professional and very cooperative with our requests. We also went with him on the refinance a couple months later and he got a very good rate for us. read more

A friend recommended Jeff to us after she bought a house, she told us Jeff is a very nice guy. It's turned out she is right. Jeff helped us buy the house and also did our loan. Very patient and never pushing. Our budget was tight, every time we asked him to write an offer even ourselves felt much low, he always said: Let's try! Not like some other guys just want you to raise the price. We are the first time home buyer and there are so much things we didn't know, Jeff always noticed us what we should pay attention to, what we need to do and explained everything we asked till we made it clear. Now we are remodeling our house and we still always ask him for some advice and help. Very nice person! Highly recommend! read more

Jeff is one real good Agent I been though over the years..he helped us out to get smoothly financed even with a crunchy credit issue..he was always reachable and honest and giving best suggestions even after the financing... couldn't be more happier and we highly recommend Jeff... read more

I highly recommend Jeff! He helped us refinance our home. With so many things going on and our wedding coming up, we really appreciated how thorough and responsive Jeff is. We really felt at ease with the whole process with Jeff guiding us every step of the way. Thank you Jeff! And we will keep you in mind next time we refinance! read more

Excellent experience with Jeff. He made refinancing easier than it could possibly be. Thank you!!!

I worked with Jeff when purchasing my condo and once again two years after for refinancing. He is very knowledgeable tentative and easy to reach on email or chat. He is transparent through the process, giving accurate interest rate estimates unlike others I had contacted before him who keep stalling on giving you estimates. When purchasing the place I had only 18 months of credit history not the preferred 24 months, the bank's underwriter wanted to reject the loan based on that, but Jeff knowledge and persistence forced them to follow Fannie Mae's rules that 12 months is the minimum required given extra documents (rental history, bills,...). read more

Jeff helped us through the process of securing a loan to purchase a condo. This was a rather complicated loan as we did not have 80% down. We also are new to the United States. So our credit history was not substantial. Jeff did an outstanding job looking for the best options. He managed to secure a loan at a good rate. Then he had to work with me throughout Christmas holidays to prepare the paper work. He was always available for questions and help and always answered the phone even in the evening to make sure the loan is secure before the date of closing. It was really great to have a really supportive broker. I am very impressed and will recommend him to my friends and family that are looking into entering the housing market. If you are thinking of buying a house, you owe it to yourself to call Jeff. read more

I am a first time home buyer and as a first step I was searching for various loan venders to finance my house and to get a pre-approval letter to begin with. But, i was very dis-appointed by the big lender names including certain banks who just spammed me with emails and phone calls. And then one of my friend referred Jeff who was been referred by another friend of her's. And I would say Jeff made the whole process very convenient and reliable. He was always available to clear my doubts and answer my questions. I never expected the home buying process could be this easy!! Jeff did a great job in closing the loan in given time. He is just brilliant and very good at his work. I would definitely recommend Jeff for anyone beginning their home buying process. read more

Jeff has always been very responsive and helpful. We feel we benifited a lot from his recommendations, from locations we should consider, school district info, to contractors. Whenever we have questions he has always been able to give relevant and easy to understand answers. Highly recommended! read more

Being a first time homebuyer, my wife and I were looking for a realtor who is easy to work with, patient (with us) & persistent (in the market) when things get tough, trustable (as the process requires enough personal and financial details to be disclosed suddenly so you can have an honest picture of what is feasible instead of wishful hoping..) and above all, we were looking for someone who is knowledgeable and meticulous in preparation, presentation and finally handling all the paperwork - we were lucky to find Jeff. His energy was key for us to move forward on several offers we tried out - finally hitting the mark given all the constraints and conditions we had to begin with - he made it happen - we are now homeowners!! His handling of the appraisal, loan process and the final closing - exceptional! I didn't have to stress on anything and was always told as to what's next - a true help given that we have our busy lives to run in parallel to buying a home! Even when Jeff had to be on a family vacation, he stayed on top of the offer to make sure there was no slowing down in the purchase process - truly appreciated again. I have not reviewed anyone or anything thus far on the Internet - but with Jeff, there is no way i'd miss the chance. - True professional - Customer came first - Courteous even in pressure situations - Trust 100% - A very good person overall in all ways. read more

In this month, Jeff help me and my wife finishing the refinance of our new condo home. He is a very nice guy, and is very professional & responsive. He always described every items needed very clearly, and helped us doing many details in paper work. Thanks very much, introduce him to every one here. read more

Jeff was recommended from a friend for securing a loan to buy our house and he definitely didn't disappoint! So responsive and on the ball regarding the massive amounts of paperwork that needed to be done. He made a very painful process as smooth as possible and was always very friendly and professional. Buying a house is stressful in so many ways and having Jeff help made the process that much easier. We are located in southern CA but that did not impact any of the transactions as everything was done electronically and he had a local appraiser. Couldn't be happier with the service and would definitely recommend Jeff to my friends and family. read more

Not only highly professional, but also extremely customer service oriented from searching properties & best suitable loans to even your own domestic remodeling after you move to your dream places. A super strong people person in both business & friendship. read more

Jeff has been on top of everything and helped us buy our home. He worked through the weekend and evenings to ensure that the underwriter got the answers he/she was looking for without any delays from our side. He is great with the rates also. read more

Had a great experience doing a refi with Jeff. He helped us through some weird issues with errors on our credit reports as well, thanks!

Highly recommended. Knowledge, Patience and thoroughness define Jeff. He approaches every Real Estate case in a very customized manner making it a very easy process. He helped our house hunt with accurate information and was at every open house with us in person explaining all the nitty gritty details. Thank you so much Jeff! read more

We have known Jeff Ling as a Realtor and Loan Agent for over three years. Jeff is highly client focused person, he keeps his client very well informed throughout the process, whether it be refinancing or purchase of real estate rules and regulations. We found him extremely knowledgeable of financing as well as real estate buying processes. He always keeps clients interest in mind and provides valuable advise with different options to consider. He is a highly reliable person when it comes to business dealings. In our most recent refinancing, Jeff was successful in getting us the best deal. read more

Jeff helped us buy a nice house a month ago. He is a very experienced agent and tells a lot about what he thinks about a property, both good and bad things. That is important for first time house buyers, like my wife and I, who had very little knowledge about house purchase. Jeff was very patient and never pushed us to make a decision. He replied to our requests/questions quickly by email and phone, even when he was on vacation. I would recommend him to my friends that are looking for houses. Nice job Jeff! read more

Jeff is a great mortgage broker. He clearly outlines what we need to do, and what will happen next. He is very responsive with emails, usually answering our questions within an hour, or minutes, even on weekends and holidays! His communications are always clear. He keeps us informed regarding the process and what our options are. Throughout the process, we never got any sale pressure coming from Jeff. It feels like we were getting help from a knowledgable friend. Thank you, Jeff! read more