The people who work there are fine and they're nice and so forth that's not a problem. It's just that I had a deer run out in front of me, they totaled my car which was necessary, but then dumped me when it was time for renewal. I started calling around and I was getting expensive quotes and then somebody told me to call Allstate and I got more coverage for much less. I had left my homeowners insurance with State Farm because it was going to be in effect until June of this year, so I just recently upgraded my homeowners insurance. I got more coverage for 50% of the price of State Farm. And I've been with State Farm pretty much my entire life. And I was supposedly getting"discounts" from them, but in reality it was a massive rip off...really a serious rip off. I never once met Jeff Summers in seven years of supposedly having him as my agent. And when I called and told them about what happened with Allstate, they tried to tell me how much better State Farm was, which is just salesman bullshit. I'm a salesman. I know the deal so no, I would not recommend these people at all. I wouldn't recommend State Farm at all.I got more coverage on my homeowners insurance and my deductible went down from $2500 to $1000. So do yourself a favor and call anybody except these people! I would call Allstate if I were you. I've had nothing but a positive experience with them and I've saved a lot of money right out of the gate. read more

They were good at quickly signing up for coverage and collecting payment. They are very poor at providing customer service should you need help with a claim. The person I spoke with at the Jeff Summers office was extremely rude. When she couldn't provide assistance, I asked to speak with Jeff Summers, and was told that he does not come into the office and would not call me back. That says it all. read more

Teresa handled my question with great efficiency and enthusiasm. I have experienced fast, efficient and personal service anytime I have called the office....thanks!!! read more

I have always had excellent service with this office..... and believe me, with 4 kids I deal with them a good bit. Bethany and all of the people in that office are great!! read more

I haven't had the greatest experience with insurance agents in the past. I feel like they're all too happy to take my money and then I never hear from them again. Jeff is the complete opposite. He has been our agent for home, auto and small business insurance for about 2 years, and he's been there every step of the way. Luckily we haven't had to make any claims, but I always have questions about one thing or another, and he is so quick to respond and always friendly and helpful. I really appreciate how easy Jeff has made insurance for us. One less stress to have in our lives! read more

This is the only negative review I have ever left for anything in my entire life: If you want to sign up somewhere quickly, this office will get you (perceived) coverage and send you a bill in no time. However, should you ever need information regarding an actual claim, you are subject to be provided with false information. I called with a simple question that turned into me being provided false information by one of Jeff's agents. When I called to question Jeff on why an agent at his office would be providing me with false information, I was greeted by Lynn who was extremely rude and unprofessional. When I requested to speak with Jeff directly, his agents repeatedly said he was "out of the office" and "unavailable." Amy tried her best to be of assistance, however it still took Jeff over 72 business hours from my initial request to speak with him for him to get in touch with me. Instead of addressing the issue at hand, or taking any accountability whatsoever, Jeff tried to talk around the issue, and instead recommended repair shops I could pay out of pocket to go to. He did not take any accountability for his office's mistake, and essentially told me that I'm out of luck. Not to mention, he called me from a blocked line and declined to provide me with a call back number. As a 25-year-old, I plan to be buying insurance for a long time, but it most definitely will not be through Jeff Summers' office. If you want an agent you can't get a hold of, and an office staff that provides you with false information resulting in a significant waste of your time and money, then this the office for you. read more

I have good news. I just saved a bunch of money on my car insurance by switching to State Farm...about $250/yr!! Wahoo!!!! The folks at this office are fantastic. It's so nice to have an actual building to go into and not have to wait on the phone to talk to someone who barely speaks English. 5 stars all the way for the customer service and price!! read more

Excellent team and service! Remember that access to parking is behind the office so you do not get towed.

Moving to Nashville and haven't met Jeff yet, but his staff have been terrific in getting our policies transferred over. Very responsive and do what they say they are going to do! read more