I accompanied my husband to see Dr. Pate for a follow-up appointment since his regular…read morepulmonologist was unavailable. From the moment he walked in, something was off -- he appeared either extremely tired or possibly under the influence. He barely opened his eyes while speaking to us. He asked my husband, who has a brain injury, if he had been using his inhaler twice daily. My husband replied that he thought it was only once daily. Dr. Pate's response was jaw-dropping: "You can't come in here bitching about breathing problems if you're not taking your medicine correctly." I was stunned that a physician would speak to a patient -- especially one with a brain injury -- in such a disrespectful, unprofessional, and downright cruel manner. This was not only inappropriate but also completely devoid of compassion or basic bedside manner. This level of disrespect and lack of professionalism is shocking. My husband left furious, and we will never see this doctor again.

I just got my results from a biopsy that Dr Pate did. From the minute you walk into his office. The…read morestaff, his assistant is so welcoming and it is a place you want to come back. Dr Pate explained the results in terms you can understand, so kind and caring. He made me feel like I was his only patient. I knew he was the doctor who could help me. I would highly recommend Dr Pate, you won't be disappointed. Carol Lloyd

I had my Annual Medicare Wellness visit this morning. Dr. Duke dropped in and visited with us for…read morea few minutes. I never feel like just a number with them. It seems obvious that they genuinely care about their patients. This is a practice that I highly recommend.

Just had my annual Medicare Appt. With Nurse Julie Sherman. She is so kind and professional and…read morehas been with this practice many years. She is such a blessing to so many!

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

We took my daughter at 2 am to the hospital. Turned out she had an inflamed gall bladder. A week…read moreand a half later, we are at Dr. Benton Brown's surgical clinic. He tells us it needed to come out, gave us all the instructions, scheduled the surgery ans was there when we checked in. He spoke to both of us, even though she's an adult. He was kind and had an amazing bed side manner. 2 weeks later, at her check up, he was just as personable as the firet time we met. He explained everything ans my favorite part was as we left, he said,"You're doing great. Now, you two, get out!" He laughed ans I said," No offense but I hope we never see you again." And he said ," Funmy. I get that a lot!". He was funny ans you can tell he loves helping people get well! He literally said her gall bladder was offensive and had to die and is in a landfill somewhere. Fun while being serious. Great doctor. Great staff. Very caring. She had was in the best hands. He even called me as soon as the surgery was iver to tell me how it went. He didn't have his nurse call. He called, personally. If ever we need another surgeon...hopefully not...but I hope for Dr. Brown. Complete trust!

He is a bad doctor do not let him touch you. HE almost killed me he missed me up so bad i had to be…read morecare flighted to scott and white in plano i was in icu for almost 3 weeks.Day surgery turned in to almost 5 months before i could come home.HE gets no stars.

So, this place is big and busy. Their fitting Glenda with a heart monitor today, so as usual, I'm…read morealong for moral support, being the great guy that I am. Once inside the room, the RN is doing a great job of explaining what Glenda needs to do. She looks familiar. Turns out we went to school together. First time I've seen her since 1974. God, I'm old. Anyway, Glenda's all hooked up and ready to go. Other than Cardioligists that are hard to understand, this place has been a goldmine of help and information. Thanks!

Cardiology consultants was clean and seemed efficient, but technicians were cold and genuinely…read moredisinterested in what they were doing. They appeared to just be talking at me not to me, not listening to anything I had to say.

I was very pleased with my experience here. There was no wait, very clean, and sleek look. The…read moreprices are reasonable priced, though be aware they require upfront payment before treatment, which is becoming more and more common no matter where you go. Dr.Duncan was very sociable, communicated with me in a way the average joe understands, and was very knowledgeable. I will definitely be referring people here in the future if needed.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

I called to get an appointment to see my orthopedic doctor after a skiing accident (he had told me…read morethat I could go to the clinic if I needed to be seen on short notice). I was told that I needed a referral and I told the receptionist that I was already a patient there and had Medicare. So, I called my pcp and asked to get a referral. Since no Dr office ever calls back, I called Bone and Joint back and was told by the nurse that I could have an appointment in a week. Nevermind! I went to Vital Care and got help with my skiing injury!!

Y'all this place has such an amazing staff. They are always friendly and efficient. My kid broke…read morea bone, it healed and they promptly broke another bone. We had several months worth of regular visits. I'd recommend this place to anyone.

I got a doctors referral to see a PT . The staff was professional and worked to get my arm strength…read moreback. I had torn my rotator cuffs and needed physical therapy. Within just a few weeks they had my shoulder feeling much better. I would highly recommend this company.

I highly recommend Human Performance and Rehab in Abilene TX. Everyone that works there is very…read morefriendly and professional. I wasn't able to reach behind by back and now I am 100% able to thanks to Josh! Josh makes it fun and makes you laugh so you don't even think you are rehabbing!!! Even though I miss you all I am so happy to be able to move without pain. Thank you Sherry, Josh, James & Kristen V/R Patty B.