I was seen at the 27th Street Vital Care Urgent Care office today. This is the second time I have…read moreused this facility and was not disappointed. All staff is very professional and get you back as soon as they can. The NP was thorough and the MA did a great job with X-rays and explanations. Then the NP came in to go over my visit and released me. I recommend this urgent care facility!

Walked in and only waited about 15-20 min. Very good staff but, only one physician…read moreIn office. She was thorough with caring attention for my elderly mother. Thanks so much, Brigitte, Liz, Nova and Dr Dustie

Front desk is super rude. You can't work in paperwork for some other task and check someone in…read more This person argued with me about my date of birth! I am certain I know my birth date better than someone trying to multitask does. Rude. Incompetent. One star only because there is nothing lower.

Wens the 9th I took my son there from college he was sick, went to a few drs where his school is…read more The Dr on call was rude to us was asking why we're not at his primary Dr? I explained the situation, she then was saying well he doesn't look sick? I then said well he has been sick for 4 days etc. He was not asking for pain meds he was asking for antibiotics because he was afraid he was making people sick at his school. She refused, she stated "well we can run test but the won't be back for 3-5 days. Then walked out? We have never had a bad experience but I hope to not have her again.

I was very pleased with my experience here. There was no wait, very clean, and sleek look. The…read moreprices are reasonable priced, though be aware they require upfront payment before treatment, which is becoming more and more common no matter where you go. Dr.Duncan was very sociable, communicated with me in a way the average joe understands, and was very knowledgeable. I will definitely be referring people here in the future if needed.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Went in with a very painful cyst on my back. MAXWELL PA SAID He would not help because it didn't…read morelook infected but he would give me a antibiotic Rx. You could tell he was not about to touch it or help. He should not be i health care.

I went to the Hendrick Urgent Care Clinic, 4424 Buffalo Gap Rd, Abilene Tx on…read more 12-22-24 due to an upper respiratory infection which included my ears and my sinus. I saw a lady doctor, but I do not recall her name , but she was very efficient, listened to my chest, checked my ears and nose, prescribed medication for me and told me to go get your medication and go home and go to bed. She did call me a couple of times to see how I was feeling. Betty C

Nice receptionist and smells clean inside. The doctor was very helpful and explained to what I…read moreneeded to do to get well. She prescribed some medication and had my medication called in to the pharmacy.

So I went in on Friday and was dx with the flu. I felt absolutely awful. The NP B. Bachman did…read moreabsolutely nothing for me. She gave me 3 days off work and refused to give me 2 more when asked. I felt so awful and exhausted. I did not have energy to argue with her. Today is Wednesday and I am still in bed, sick! She should be ashamed. I never go to the Dr unless I am very sick. I will never go back there.

There is an emergency room doctor and she works at multiple locations. She is condescending, she…read morewill refuse to provide testing and will diagnose you with out actual testing. In fact, she has been witnessed talking trash about patients to her little nurse group. be prepared to be rushed out and belittled and treated like a drug addict when you ask for Tylenol. She's brunette and mid 30's, you'll probably have a normal visit until shift change and she's your doctorz

This place is RIDICULOUS! 80 year old woman was vomiting…read moreviolently, had diarrhea, and chills. It's been over 2.5 hours since we got here Good thing it wasn't life and death JHC.

I need some medication and got excellent and quick care from Angela, Sabrina, Shannon and Liz. They…read morewere very friendly and helpful and listen to what I said

Angela stitched up my finger and had me on my way! Hopefully I won't have to return to Vital Care…read moreUrgent Care but if something else comes up I know where I am going.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

When Hendrick bought the hospital on the south side of town, they became the only game in town…read more Recently, I've had several procedures done here, and they've taken very good care of me. My brother is currently in ICU, and they're taking very good care of him. I really have nothing to complain about, so I'm adding a star. I hope the Good care continues.

I go to Hendrick for cardiac and thuematology issues. I have for the most part have had excellent…read morecare. From the doctors, Nurse Pracs, office staff, radiology and the Vampires (bloodwork lab). Every time there has been a concern with my bloodwork I have gotten a call from the office to update me. I have called the office whenever I've had questions or concerns and the nurses were patient and helpful. I'm