Horrible front desk staff. Called to get my daughter an appointment and quote for the cost of the…read morevisit. I was told that they don't do that over the phone and it's "policy". After explaining I'm paying cash and would appreciate a heads up on the cost so I wouldn't be surprised and waste their time or my time. She very reluctantly gave me a quote but the whole experience for being a new patient was terrible! They must not need new patients if that's how they act over the phone.

I i am a patient of Dr. Paton and he is great, and the…read morereceptionists (especially Sue) are very helpful and caring!

Epitome of customer service!! Entire office staff displayed seamless teamwork creating an true…read moreefficiency. Genuine compassion from everyone during my visit. From the front office to Victoria, Dr Beck's assistant who actively listening and empathic during the procedure. No to forget the efficient checkout process. Added benefit -office followed up with a call to confirm my status

This review is regarding the billing department. My experience with the my extraction was amazing,…read moreeveryone was very nice and kind, which is another reason I am just left stunned by what just happened, So here is something that just happened to me that has my mind blown wide open!! Lakeshore Oral Surgery in Chesterfield, Mi I just called the billing department over there to ask about this bill. To explain that I have been receiving these invoices with amount due being $0.00 until this week when I got an invoice for $795.00. Threatening collections. I swear I was nice and attempting to explain my confusion, and that I have the voicemail from Jan. 31, 2024 from LOS confirming my insurance determination to pay for my tooth attraction...WELL I was met with the most nasty, rude lady ever!! She said they have spoken to me several times and that I was rude and hung up on them. I told her there was NO way that was me! I have not spoken to them since the day I left their office. She says, and loudly, "She see's it in her notes right here that they have talked to me and that I hung up on them". So I ask her for the phone number they called, which she says "We have the right number!" She tells me that I was not insured at the time of the extraction, which I tell her that is impossible! I have never been without coverage! I had just used my insurance two days prior to the surgery, can she please read me the numbers she has for my insurance..again I am met with attitude and rudeness! Now I am just dumbfounded!! I mean why is this lady being so damn nasty to me?? I am not being rude or loud, I am trying to understand what the hell is happening. I mean they must have something wrote down wrong, flipped a number some where. I am just trying to help them fix whatever is wrong. She then tells me I will have to speak to her office manager, to which I agree. She then tells me she (the office manager) will have to call me back, she is out of the office today. Of course I want to check and make sure she has my correct phone number on file, after all i was just told they have talked to me several times and I hung up on them (all of which is not true, NOT ME)...and I swear on a stack on bibles this woman starts yelling at me that she has the correct number, me, "Can you please read it to me so I can verify?" Her, "I have caller id, we have to correct number" She says this loud and so super snarky. I have her on speaker phone, my son, who was across the room calls her a Bitch, she hears it and starts in with that...I ask for her name, she will not give it to me. She is still rambling on about being called a Bitch from my kid, not even me. I ask again for her name and she hung up on me. So I am left sitting here wondering what the hell just happened??? All I was trying to do was verify they had the correct numbers, that there has been a billing mix up on their end and help try to fix it..and I was met with the meanest, rudest person I have yet to encounter in my 57 years!!

I was in pain. Extreme pain…read more My trusted dentist referred me to Bay Pointe because x-rays showed no abnormalities in a molar I suspected of being the problem. The team at Bay Pointe squeezed me into their schedule and was prepared to do an emergency root canal. Upon a very thorough investigation, it was determined a crack in my molar was the issue. (the use of a special dye made it visible) After sharing with me that a root canal would not solve my problem, they contacted a highly rated oral surgeon and made an appointment on my behalf (again, getting me 'squeezed into' a schedule). The next day I had the troublesome molar extracted. Every member of Bay Pointe's team was very kind, courteous, empathetic, and most of all, highly professional. Their knowledge and performance define 'excellence'.

This office was kind enough to see me during the COVID-19 lockdown [I needed an emergency root…read morecanal]. THEN THEY TRIED TO PRICE GOUGE ME!! They wanted me to pay almost twice as much as the out-of-pocket portion for the root canal. Suspecting something suspicious, I told them I had to go to the bank and get the money they were demanding. I was told that unless I paid them then and there, I wouldn't get the root canal, and my insurance and I would still be on the hook for the exam and x-rays. No root canal for me! My subsequent call to my insurance provider shed more light on the matter. They were trying to get more than one and a half times what they were supposed to charge!!! AMAZING!!!

I recently transferred my care, as well as that of my husband and children, to this office and am…read moreso glad I did! Each time I've gone, I see Dr. DeBellis. She's kind, thorough, knowledgeable, and seems to really enjoy her profession. My kids love seeing her and it's made bringing them in for routine care much easier. Samirah has been my hygienist both times and has also done a wonderful job. She's super sweet and gentle, while also making sure to get everything really clean. If you're looking for a new dental office, I highly recommend Great Lakes Dental Excellence!

I would just like to say that I had a very pleasant experience at this dentist office. They are all…read morevery professional And an exceptionally clean office. I had a crown put on today and I felt zero pain, they kept me informed of what was going on the entire time I was there. The staff is very friendly and will do anything to help you out. Dr. Johnson, Stacy And of course Beth we're absolutely amazing thank you!

Great dentists. Dr. Singh and marenda awesome work Very…read moregood bedside manners Explains very thorough

Everyone at this Dental Office have been WONDERFUL! Office…read morewith BedSide Manners too! From Pam on my first phone call to the hygienist who seen me & the office staff have been top of the line! PainFree & Friendly what more can you ask for!

They have a very friendly and helpful staff. The dentist is kind, friendly, and knowledgeable. I…read moream so glad that I found them! My whole family will be going there.

clean, professional, and friendly. The ladies at the front desk did a perfect job at helping me get…read moresigned in, and Dr.O is very knowledgeable in his field, and kept me well informed of what I needed to do in order to keep my teeth healthy.