Chris is the only appliance guy in my town. He did some work on my water heater a few years ago,…read moreand some other odd jobs around the house during a few weekends. One of those jobs was to screen-in my deck. He did a horrible job, and I had to get it redone. On my water heater, he put a tub underneath and attached plastic piping that went under my house. The piping has become unattached a few months ago. I'm giving him one star because of his attitude. He's passive-aggressive and sarcastic. He always seemed irritated. I will never utilize his services again.

Unreliable....does not return calls and doesn't show up for appointments …read more sad deal...

Professional, prompt and courteous…read more New refrigerator installed a couple of days after visiting.

My Mother has bought a few appliances from this place. The only reason they are still in business…read moremust be because they are the only game in town. But given the options for shipping to the Coast now they should really take more care in their hazardous advice and customer service. Each appliance my Mom bought (stove, refrigerator, upright freezer) she was told that since the plug won't reach she should just use an extension cord. In double checking she found out that this is dangerous and a fire hazard (thank you Ft Bragg Electric). When she called to notify Canclini they told her on the phone they "Didn't want to listen to this." And cut her off. Being from an older and more vulnerable demographic, this seems very predatory and dismissive. My advice would be if you need any appliances on the North Coast this place would be a last resort. (If zero stars were an option I would do that)

We are very happy with Kelseyville Appliance. We were in a desperate need of a freezer right away…read more Both Dave and Mary went above and beyond to help us. Both were very kind and helpful. We love our new freezer. We were able to save our food. Thank you, Dave and Mary, The Brasiers

I have been one of the sheep who goes to the big box store every time I need an appliance. What a…read morefool I've been and how much money have I wasted? You know the experience at the big box store. The disinterested employee basically reads the tag on the product you're asking about as if you couldn't read it yourself. Then you pay for the best product you can buy and they ask you to buy some stupid warranty by telling you how much a repair to an internal component would be. So why did I buy the product with the best reputation again? I bought a washer this weekend at Kelseyville Appliance. Mary was polite, knew her stuff and was the same person I talked to each time I called. They happened to have a great deal on a washer which I bought and which was delivered the same day. The price on the washer was lower than at the big box store and it was so nice to talk to someone who knew answers to my questions and was polite and enthusiastic. Don't be fooled by the big box stores - not only will you not save money but you might buy something you didn't need just because the disinterested staff there can't really answer any questions. I'm always going to go to Kelseyville Appliance for any appliance needs from now on - what a great place. And you're not paying extra for great service. In fact, you're saving. How can you beat that experience?

Spoke with helpful person on phone. Had a front load washer they don't serviced. The washer…read moredisplayed error code after trying to wash single Levi Jacket with "hot" water. The person took time to make suggestions on how I could clear the code. I did what she suggested and cleared the code. Excellent help.

Want to give a big shout out to Jeff and Mark, father and son team at Eel Valley Appliance. They…read morewere so pleasant and professional while installing our new kitchen appliances. Thanks

I have been calling for 7 hours to purchase in stock carpet over the phone so my workers can drive…read morean hour to pick it up! I was told by a nice salesman that they need to move back stock around so they can get it in the floor to restock and cut it! I should call back in a few hours to see if that was done. I've called back between 4-8:30 7 times I was put on hold , transferred and then was disconnected. What does it take for reasonable service? This is ridiculous for a $600+ purchase to be treated this way! I guess only game in the area you can treat customers as poorly as you want to! What a shame

I made a purchase a few days ago for something that wasn't going to work. I wasn't given a receipt,…read morewhich is my fault for walking away without getting it... but I assume since I used my debit card, I could use that to find it in the event. I need to return it. I used Apple tap to pay with a debit card that was compromised later that day. the bank canceled that card (what timing?!) so... when I went to return the item, I was turned away because I could not use the tap method. they could not find the purchase and told me that I should just "sell it on eBay" or Google our corporate phone number if that doesn't work. This was my absolute worst experience with Home Depot's customer service department EVER! I was (not) helped by a young woman named Lily. I don't know how a company would hire somebody with that terrible of customer service skills to be their on site manager. but once I raised enough chaos with other cashiers, I found another manager that was totally willing to help me? and they resolved my situation with store credit. (Amazing!) I was absolutely blown away that somebody would tell me to "sell it on eBay" as my only other option since they couldn't 'prove' that I actually purchased this item in the store. Somehow, my bank records were not enough. I knew exactly what register I bought it on, and we went to that register and looked up the history, found it, and resolved it very quickly!! ... albeit no thanks to Lily. Hanna, the other supervisor on duty for cashiers was AMAZING!!!!! So helpful, nice, and had empathy that totally refreshed my faith. What is up with the younger generation??! No social skill, empathy, or general pleasantness. Like you are being paid to help customers specifically... do the job don't patronize me. Thank you Hanna!!!! Hanna deserves 5 stars but I want this to be noticed! Hence giving one star above the lowest possible option

After 34 years of faithful service, our Subzero refrigerator and freezer recently needed to be…read morereplaced. I stopped by Tee Vax to look at the new Subzero models they had available. I was fortunate enough to meet Richard Landen while I was there. Richard was very knowledgeable, courteous, and helpful. I told Richard I needed to discuss a few of the model options with my wife, and I'd call him with a decision within a week. I phoned Richard a few days later, and told him which model Subzero we wanted to order. He couldn't have made the whole purchase any easier. Richard emailed me the receipt, and told me the new Subzero would be available for pickup in a few days. Richard was kind enough to inform me that if I selected a certified installer Subzero adds an extra year to the warranty! So I figured I had better do just that, and I went with Top Tier Appliance Installations which is owned by John Yeager. If there was ever an appropriately named business, it's John's business! John and his crew really were top tier! From keeping me apprised of their arrival time to protecting my floors removing the old SubZero, to being diligent as they carefully lugged these 800 pound machines (both the old Subzero and the new Subzero) up and down my stairs without damaging my home! The installation job they did on my new Subzero was spectacular! I would highly recommend John and his team without reservation! I'm a very particular guy, and John and his team are definitely welcome back in my home anytime. Going forward, anytime I need new appliances, I will be calling Richard at Tee Vax to buy them, and John at Top Tier Appliance Installations to install them!

Ordered new appliance over the phone. It came in early and they gave me installation options. Very…read moreprofessional, much appreciated.

Franklin's Appliances is more catered to the contractors and the skilled DIYers. For the Hard to…read morefind parts, Franklin's has it.

I was very happy with my dealings here. Mr Franklin was very helpful and has over 60 years of…read moreappliance repair experience. He saved me time and money by being able to furnish good used parts and lots of good advice. The place is a little messy but he knows where everything is and can come up with nearly anything you need. So far he has furnished parts to help me repair a gas oven and also a washing machine.

They are the only company in the area I can trust to get the job done…read more Family business - people that care. They handle both new installations and repairs. Very busy - because they are good, and worth the wait.

Asked about a quote for a central heat pump (residential). Very friendly, and professional! Would…read morerecommend.

Houston has been a Godsend: He has helped us with a number of repairs for a commercial older…read morebuilding in Ukiah. He has been wonderful with the tenants. He is patient and thorough explaining what and how things work or need to be done, and options of how it can be done, when we have needed things maintained or repaired-from heating vents to gutter cleaning and so much more. We feel SO lucky to have found him. Prompt responses and a pleasure to interact with.

It was an immediate response. Still need the follow up, but…read moreI know he is still doing the businesls.