Imagine the frustration of having three electricians spend six hours at your house only to be…read morecharged for eight. The manager's explanation? They start charging when their employees leave their office and stop when they return. It took one employee over an hour to get to my home from their office, which is just 15 minutes away. They installed a ceiling fan during their visit and spent the rest of the day 'troubleshooting.' They left at 4:15, but I was billed until 5:00. They didn't return as promised, forcing me to hire another company after waiting two days. Drewry Electric & Plumbing charged me a whopping $1005.75 for their inefficient service. The other company I hired found and fixed the problems in less than 2 1/2 hours. Their charges were almost half of Drewry's. When I informed the manager that her employees had provided her with incorrect information, she responded unprofessionally. She insisted that I was wrong, as if she had been present and knew the situation firsthand. This kind of accusation is unacceptable in the service industry, and no customer should be treated this way.

From the owner: Wilbur R Drewry Electrical & Plumbing Contractor, Inc provides appliance installation, drains and…read morepipes, specialized plumbing services, water heater services, and more to Franklin, VA.

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

If you want to be charged approximately $250 an hour in labor for an uncomplicated task, reach out…read moreto them. We had them come out to hook up a faucet to a kitchen sink. They were here for an hour and 45 minutes. Project was basic without complications - just a faucet install. We supplied the faucet. They used some minor pieces of their own, like the drain. They charged $30 for the materials and $500 for labor. We have no problem paying people for a job and tipping well. If the project was complicated and highly laborious, and only took 1.45 minutes, we'd be totally fine paying a high per hour laborious cost. But a simple faucet install - not worth $500. And yes, we should have got a quote first. We were going off the recommendations of others we spoke to, none saying they were charged $250 an hour for labor. Lesson learned.

Excellent Service, and quality, and timely, and knowledgeable. Replaced my Hot Water Heater and…read morefixed and replaced plumbing under kitchen sink.

Michael was amazing and backed the quality of his work! We had a complicated situation with where a…read moreburst pipe was and he provided options and helped us work on plan to address some changes needed overtime so we could manage the cost. So glad to have found him!

I called and got a answer right away, he was out to my house within 20 minutes. Mike was courteous…read moreand informative. He fixed both toilets within a hour and we were good to go. The service was great price was even better and quality was amazing. Thanks for your help and now I have a Plumer for future projects when needed.

We hired Lanthorn to install a gas line at our residence. Dawn, the scheduler, was very friendly…read moreand prompt in her responses! The gas line was installed very soon after we requested the service. The only drawback was that they had to go through our back steps outside. Not sure why. My husband knows construction and said they probably could have done this another way. Overall, we are happy with the gas stove and things were done well other than that.

Our delta faucet was having a issue. Plumbers came out. First of all they must have went to Happy…read moreHour liquid lunch prior to coming. Wreaked profusely. In the process of changing a free part, it was stripped. One supposed seasoned technician explained to be careful to the trainee to not strip the part. Now the part is stripped. Week later, part is installed. Story from the technician it's $249.00. That's ludicrous. The technician that's what Delta charges for install of the free part. Awful experience. Go somewhere else. Mind you this was not an emergency. Unsatisfactory.

Update: After I still had leaking JR sent Joel out today. He found one of the new parts installed…read morewas defective. Joel was extremely knowledgeable & helpful. After the new parts installation he filled the sink with water to create pressure then let it drain. There were no leaks. I'm very impressed with JR Plumbing's prompt response to problems. Update: Kyle came back today to replace the plumbing under my kitchen sink & remove the evil garage disposal. He did a beautiful job. I'm completely happy with his work, timeliness and how pleasant he was. Finding a good plumber can be tough. Finding one that comes in a timely manner can be even harder. I'm in the midst of a major update & renovation of my mid 80's house. When my husband was alive he could do any household repairs & installation. It wasn't his profession. But he was really good at it. Now I have to live in a "Brave New World", Over the years since he died I've used a number of different plumbers, but none that completely met all my needs. Although my kitchen is planned to be the last project I tackle, I had to take care of leaks under the sink that have gotten progressively worse. There will be a 24 hour period when the bathroom vanities are having new countertops, sinks & fixtures installed. My Contractor's plumber will come the next day to connect them. So the kitchen sink will have to be the replacement for the bathroom vanities during that time period. The leaks must be taken care of before then. My Contractor looked under the sink, took pictures and recommended that I use his plumber. He contacted JR Plumbing for me, sending them the pictures and my contact information. I got a call from JR the next day and was put on their schedule for the following day, The company sent a text confirmation with my technician's name & a noon to 4pm window, which suited my schedule well. When the technician Kyle arrived I was impressed by his pleasantness & attire in a JR Plumbing shirt. He examined the area under my kitchen sink & understood what I wanted done. The leaks were in multiple places: the garbage disposal, P trap & the fixture. Since I would be having the sink & fixtures replaced in a few months I didn't want things replaced that I would be replacing again in a few months. I wanted the garage disposal removed & taken to live in a new home, preferably the City of Virginia Beach's Recycling Center. I wanted the P trap replaced and the fixture problem corrected. Kyle's response on the fixture issue made complete sense as I didn't want to replace it at that time. After inspecting he contacted the office & wrote up an estimate, which seemed very reasonable for the work to be completed. After approving the estimate, I was delighted to receive an early next week date for the repair. Kyle completely understood my needs and was an extremely pleasant technician. JR Plumbing is now my plumber of choice.

Do not book this company. I gave them my trust of showing up on time and they failed to do so…read more There was no update and I wasted a work day trying to work with them. Zero customer service whatsover which is already a bad sign.