Terrible service recovery and shoddy service work. Had my boat winterized last fall and during the…read morespring turn on I noticed they put the wrong size oil filter on (not even a close fit) and also had not put any oil in. Luckily I noticed this in time. After contacting their service manager and providing them with receipts and pictures; nothing. Completely ghosted me and after multiple attempts they will not respond. Will never be back and am telling this story to as many lake friends as possible.

Customer service here is terrible and had declined 100% in the last few years. I'm only giving this…read more2 stars because of how amazing Steve is and the sales team is. But everything else is just trash. I purchased a brand new boat last summer. I took it got to be winterized and to warranty fix my boat cover that started to tear. I picked it up and the fall afterwards and didn't look too closely. They fixed the button but not the tear. They also left greasy dirty hand prints and dirty foot prints all over my boat that were such a pain to clean up. I didn't notice the tear was till there until I pulled it out of storage. My fault for not looking at it when I picked it up in the fall. I had it brought back to fix the tear. They fixed it but they left my boat outside in the rain. To fix the cover. A bird took a crap on the back seat. They then didn't put one pole in and put another pole so tight they couldn't snap all the buttons and now another button is tearing because of it. I went to clean the bird poop off and it left behind a yellow stain that I have no idea how to get off now. Also when I picked up the bait my 7 by 5 pin adapter is no longer connected to the boat which I always leave connected. They also winterized my waverunner and when they disconnected the negative terminal from the battery they did not put the screw back in so I had to go find a new screw. They do not care about your property. I would not recommend you use them to take care of yours.

Sherm's did a fantastic job for us! We traveled almost two hours to go the the Mississinewa…read morereservoir. As we were almost there our trailer brakes locked up. We were able to get them unlocked and limp the boat to the boat dock to unload the boat. I called Sherm's and explained our situation to them and they said to bring it on over. They were wonderful to fit us in and fix the problem. They even told me to leave the trailer there and go enjoy the afternoon boating with my family like we had all planned. They even stayed past their closing time to make sure we would have a safe trip back home. Wonderful, wonderful people and service!!

From the owner: Sherm's Marine Provides Boat Dealers, New Boats, Used Boats, Pre-Owned Boat, Marine, Boat Parts And…read moreAccessories, Boat Services to the Wabash, IN Area.

Fantastic customer service and communication. Very knowledgeable. Highly recommended. Great people…read moreto work with.

From the owner: Rochester Boat Company LLC is a family-owned, full-service marine dealership serving Rochester,…read moreIndiana and surrounding lake communities. We make boat ownership easy by offering everything in one place - boat sales, service and repairs, detailing, pier and lift installation and removal, parts, and secure seasonal storage. As Fulton County's authorized dealer for Crest and Bentley pontoons, Mercury and Suzuki outboards, and ShoreStation lifts, we provide trusted products backed by reliable local service. Our team focuses on honest advice, quality workmanship, and dependable customer care so you can spend more time enjoying the water and less time worrying about your equipment.

I worked with John the owner on ordering and buying a new Avalon Tritoon and Honda engine. I feel…read moreJohn Treated me fairly and was concerned about my satisfactory experience. He went out of his way to fix a warranty problem on the power Bimini. I would buy from Shriner Lake Marine again.

Friendly, helpful service. Fast turnaround,I dropped it off a couple days before my appointment and…read moreit was done before I had scheduled the service. Affordable price and great work. They were also willing to work in my pre-2000 engine which nobody else was willing to do. It was just a simple carb tuning, but nobody else would touch it.

Don't use their service department!!! Failed to winterize my…read moresurf boat properly and take no responsibility. The sea strainer was cracked and leaking. The inlet to the heater core wasn't clamped and the heater core had a hole in it. Complete negligence and they are saying the core was corroded without even seeing it. They will never see another penny from me and will be seeing me in small claims court. Very sad for what used to be a good service department

Service department is horrible. Management needs a lesson in people skills. Charged $1550 to store…read moremy PWC and winterize including cleaning. Never delivered it or summarized it. I had a different company pick it up and it was filthy. I bought my Mastercraft from them and lifts, they serviced, stored and maintained everything for seven years. The last two have been a nightmare. Never again two boats, one PWC, and 3 lifts. It was once a great department.

They were extremely helpful and pleasant to speak with although the service i needed wasn't…read moresomething they do there. I will keep your business in mind if i ever need boat storage. They seem like an honest business. Thank you Stevens Marine

From the owner: Specialties Fiberglass Repairs, Mechanical Services, Mobile…read moreServices Products Brokerage Boats Sale, Replacement Parts Services Battery Replacements, Boat Detailing, Boat Launches & Haul Out Services, Boat Storage, Bottom Painting, De-Winterizations, Dockside Services, Engine Installations, Fiberglass Repair, Gelcoat Refinishing, Industrial Shrink Wrapping, Insurance Repairs, Oil Changes, Outdrive Services, Pressure Washing, Propeller Repairs

Doug and his crew at Wawasee Boat Co. are all great. They treat their customers extremely well. I…read morehave been going here since I was a kid. They are closed on Sundays (just a note for my fellow heathens who don't 'do' church).

We bought our first boat here yesterday. From purchase to putting it on a trailer for our trip…read morehome, they were amazing. They took so much time on the water with us and taught us how the boat works and how to get the boat onto the trailer. Then they replaced a taillight on the trailer for free. The price for the boat was more than fair and the service was amazing! We will be going back!

We bought our first boat from Fays back when they first opened. Had all our maintenance done with…read moreFay's and always got a good job at a fair price. We recommend Fays for your boating needs.

In addition to being ripped off $$$$ by Fays while our fairly new boat was being serviced for one…read morealarm code, Fays did additional damage to our boat by not running water on our jet engines while they tested it over the year+ that they had it in service. Our family nearly sank in Lake Michigan because water flooded the engine compartment as well as noxious fumes caused what we found to be a cracked carbon ring and melted resonator. In addition, our bilge pump was clogged with degree because they didn't not protect our boat while it was with them for more than a year. Bad combo. We could have all died, we lost two summers on our boat from their incompetence and they charged us thousands of dollars for parts and labor we did not agree to. It's been a nightmare to work with Fays Marina. Don't put yourself through it. We are still fighting them and I will not stop until they make it right.