Disappointed 18 year customer. I have been a previously…read moresatisfied long time customer of HE Neumann, but that all changed in December of 2025. I had routine maintenance on my 2 year old Carrier furnace and afterward, it would not work. This became a two month headache of failed attempts to diagnose the problem, freezing cold nights trying to sleep, an expensive bill for all of the unproductive service calls and mostly a deep impression of indifference on the part of the company. Perhaps they are so big now that a residential customer is unimportant. Their claim of 100% customer satisfaction guaranteed was no part of our experience. Aside from one individual who attempted to help us, management has been silent and indifferent. This company feels just like every other company these days who has outgrown their need to listen to and help a customer. I will pay our expensive bill that took two months to generate before a solution was found and even then it is not conclusive that the AC will work in the spring. Please if you are looking for a heating and cooling company, consider this experience of ours. Sadly this company does not focus on customer service as they once did, we are extremely disappointed. Jamie Braunlich Wheeling, WV

H E Neumann has been around for a long time. Three generations of my family will call no one else…read more We even have their name and phone number on the furnace. My mom died 12 years ago, and wanted to make sure I knew who to call! Thanks, Mom, and thanks H E Neumann.

Jimmy did an outstanding job replacing my front door! From start to finish, the experience was…read moreexcellent. He showed up exactly when he said he would, was professional, friendly, and great to talk to throughout the project. The quality of his work was top-notch, and he went above and beyond to make sure everything was installed perfectly. It's clear that Jimmy takes pride in his craftsmanship and genuinely cares about doing the job right. If you're looking for someone who is reliable, skilled, and easy to work with, I highly recommend Jimmy. I couldn't be happier with the results and would absolutely hire him again for future projects!

Extremely easy to work with. Personable, congenial with dedication to accomplish any task presented…read moreto them, for an affordable price. He transformed my 60's bathroom into a modern masterpiece by design, style, and class.

They replaced my furnace and air conditioner after the flood. Everyone was great and the prices…read morefair. They did a great job and cleaned up everything. At the end of the day on Friday four trucks showed up to help them finish up since the city of Wheeling made them put the air conditioner 11 ft. off the ground but they got it up there. Would definitely recommend.

Our heat pump fan quit working during the negative temps. I called Wheeling Heating and Cooling on…read moreChristmas Eve and they made time for us on their already busy schedule to come and fix our heat. We are so appreciative and thankful for this amazing company to make that extra time to keep us warm during the negative temps. Thank you so much. WHC! You have a customer for life.

We needed a junction box installed to repair a broken wire. He did a great job at a fair price…read more Most of all, he came when he said he would

I'm impressed. They always do a good job but today was a really great job. They arrived early my…read morehouse smells great and you couldn't tell a Yorkie lives here.

If I could give a minus I would, I paid for carpet to be cleaned they didn't do a deodorizer or pet…read moreenzyme when they knew there were pets there, when I called after they left I was told I needed to ask for it so I had to pay for the pet enzyme and they would come back so after I had tenant move her furniture they only spot deodorized in 4 spots and when I called about it the owner Joanna said they would not come back to do anymore. This company has a new owner that is why the crappy service and ripping people off just be aware of poor quality workmanship I don't think they know how to clean carpets.

I had to have plumbing issues taken care of and I hired Wolfe Plumbing. I called on Monday, and…read moreevery issue, including a new toilet, has been resolved. The owner, Bob, stopped by to ensure everything was progressing as I expected. Bob's assistant, Jeff, took care of everything for me. Jeff was very professional and personable. Everything was cleaned up, and I would highly recommend Wolfe Plumbing.

This company asks questions and then says they cannot service your area after they ask if you want…read morea quote. I never said I wanted old with new, but I needed gutters where required.

Requested to have my roof done and I was on a time crunch. Jaime understood and they were out…read morewithin a week of signing the contract they had it done 2 days everything from tear off to finished roof. His crew is professional and the work was outstanding they cleaned up everything like they were never here. The other thing I liked is everything was explained to me an detail how it was going to be done why my roof needed replaced it was nice to be given the information I didn't understand

I have had the A.E. Pelley Company repair several items and also referred them to my daughter & her…read morehusband on projects they have had. We have found them to do exceptional work. From scheduling with the very professional secretary and consulting with the owner on one job ~ we couldn't have found anyone better. Thank You A.E. Pelley, Wheeling, WV is fortunate to have such a very good Plumbing and Heating Company. LG, St. Clairsville, Ohio

Owner called me (as requested) to go over an issue that occurred at my property. He made the poor…read moredecision of calling me while the employee that I had an issue with l, was also on the phone. Then when the employee was confronted of the situation he started screaming and being very unprofessional all while I (the customer) could over hear. This company left my bathroom a complete sh** show. There was fecal matter everywhere. On the walls, floor, etc. tho this job does entail a certain amount of "mess". What mess  was left was completely unacceptable. The owners justification of his employees outburst and unprofessionalism was completely out of line. You didn't just lose one customer, you lost respect as a business owner, and I will make sure that everybody that has issues with their plumbing  seeks another business. -- Derik Board