I have been calling the company to assist me with my lights. I've call everywhere in different states with this business. All I need is getting the system on my new internet provider. Haven't been able to use them. For the cost of those lights should have better customer service. Call me 618-920-8341 about my problem Mary Pearson The contacted me today and fixed in 10 minutes. I have thier number now and I will be placing more lights in my dock. read more

Jellyfish Lighting failed to deliver professional installation or follow-through, despite being paid approximately $9,000. Our installation on November 23rd was handled by a worker who spoke no English, took eight hours, and did not finish the job. Another installer had to return to finish up. Days later, I discovered a man-sized hole had been cut into my attic's foam insulation and left unrepaired, along with a significant mess. (Images provided.) Wires in the attic were draped across and served as a hazard -- they should have been anchored. Other issues include gaps in the track and between the track and the siding on the house. Not to mention the handful of screws we found on the driveway and would have flattened our tire if we drove over them. Sloppy workmanship all the way around. I contacted company representatives Ryan Bartholomew, and he in turn contacted Brice (the owner). Both gentlemen inspected and acknowledged the damage and poor workmanship. I was told the installer was fired due to previous issues--raising serious concerns about quality control and judgment in sending him to my home. Repairs were delayed for weeks because Jellyfish was in their busy season and didn't prioritize fixing the problem that they created. They were not proactive in making contact and I was the one having to make the calls to remind them that this still needs to be completed. When workers finally returned, the insulation "repair" was absurd: insulation fragments glued together with a half can of spray foam, then concealed with mesh. I was told a "draft wouldn't go through," which completely misunderstands the purpose of insulation. Eight to ten inches of insulation remained missing throughout this man size hole - but this worker thought concealing with a mesh would be sufficient. It was deceptive and pathetic work. Further visits were equally disorganized. One technician arrived without proper tools or materials, had to leave to rent equipment, and could only partially fix the damage. The insulation was repaired but additional screw holes in the eaves had been created by other workers and were left unrepaired due to lack of caulk and matching paint. I reached out again to Ryan and was told that he was on vacation and so Brice would come by on January 2nd, after 1 PM. No one showed. No one called. Absolutely zero follow-up on behalf of the company. Five times I had rearranged my work day to accommodate for appointments with Jellyfish. Weeks (currently 8) after full payment, the job is still not properly completed. Communication has been poor, preparation nonexistent, and accountability absent. This company may sell an attractive product, but when installation goes wrong--as it did here--they fail to take responsibility or see the job through. I would not recommend Jellyfish Lighting to anyone who expects professionalism, quality workmanship, or reliable customer service. i recognize that many more things 'could' have gone wrong with dealing with this company. But that is not the measure of a company's character. They should have done more to fix the problems created by their employees in a timely and professional manner. Mistakes may happen but a measure of a company's character is whether or not they take care of it -- This company failed in doing so. read more

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1) They were unprepared for elements of our roof, so we went through the holiday season with only half of our lights working. 2) "The installers work on this kind of roof all the time!" WRONG! I had a $750 roof repair that I am now struggling to get reimbursement for, even though they told me to get the repairs yet done and that I would be reimbursed. read more

Installed in July...first use was this Halloween. Was working when they installed it...now app won't connect, customer service is backed up, and I basically have to crawl into the attic to get any lights to turn on. Great concept, but find another company. Absolutely do not think you are buying a system that works...because it absolutely does not work. read more

Brice took care of me and my family from Start to finish. Professional installation and great product and APP!

HIGHLY RECOMMEND From start to finish, a great experience. Marc was great during the estimate and prep work. Answered all my questions and was dead on accurate. No financial surprises. Also thanks for the military discount, great for a company to support military and veterans. Cody and his team did a magnificent job on installation. Clean, safe, professional and expeditious. The lights were balanced and the color match perfect. Great clean-up no signs (trash etc) left behind. When they came inside they put clean booties on to protect our carpet, nice touch. All the worker new what they were doing, friendly, answered questions, and looked happy. Z (Anzelo) came out and gave me a tech review and how to set-up zones. He is a wizard. Friendly , patient, and knowledgable. Answered all my questions and made sure I understood how things worked. Left me his card and said to just call if I need him to come back out for more help. The lights look spectacular. These aren't cheap, but the the value is there. No more having strangers come twice a year crawling on my roof and tearing up my lawn. They will pay for themselves. in short order. By setting up your zones smartly the light and pattern combinations are endless. Z showed me some spectacular colors and patterns. I can't wait show these off. Cannot be seen from the street in bright sun light. A+++++++++ Note: Not many reviews on here, go to their Google reviews and the only bad one is the one posted here, there are hundreds of positives. This is NOT a scam. read more

JellyFish Lighting Dallas-Fort Worth - Lighting Fixtures & Equipment Near Me - Carrollton, Texas

We had our Jellyfish lights installed 2 years ago. They told us they do not drill into the house when the salesman pitched us to install them. Fast forward to February of this year and we have water leaking into our roof. I called and immediately got a roof company to repair. The roof company came out next day and patched our roof and told us the jellyfish lights were the issue. The roofing company charged us $1800 for all the work. I call Jellyfish and speak with Kathy R and she sends her team out and the repair guy says they are to blame, and they did drill into our house. Kathy then sends out a handyman to patch the water stain on the inside of the house. After that I am trying to get a refund for the roofing expense and Kathy tells me I overpaid, and her guys could've done it for $2-300. I send Kathy the invoices and the contacts to the roofing company and on May 21st she says she will get back with me that Friday when she hears from corporate. I do not hear back from her until I e-mail her on June 17th and Kathy has great news! They're offering me a $300 gift card to either Amazon or Home Depot my choice! If someone could contact me that would be great! read more

Unprofessional. Cut me off while driving. Wouldn't trust them with driving, and definitely wouldn't trust them with lighting.

Great company to work with! Obtaining estimate was simple and easy. Crew came out and completed entire house in a day. There were a few items to be addressed after installation but the crew came out quickly to address everything. Everyone was professional and accountable! Definitely recommend to others! read more

Well, when you don't even show up for an appointment, twice, then that should say all you need to know about their business. If this is the type of service provided for the sales, I don't want to imagine what trying to get service from them would be like when there is a problem. With the amount of money they are charging, I expect more then a no show no call. Find someone with integrity. read more

Hired. Paid deposit. Scheduled install. They ghosted. Beware.

Lights are ok, but the professionalism could certainly have been better! I only have half of my house done although, I planned to do the entire home. JellyFish payment system kept coming up as suspected fraudulent to several of my of my bank credit cards after multiple attempts to pay. Finally gave up on trying for the night to and after going back and forth with my salesman until late in the evening. Texted the salesman that i was going to bed and would try again in the morning. Contacted the salesman the next morning and was told that the payment went through and that everything was ok. Install came and the music was a bit loud and not exactly suited for my neighborhood, but no serious problem and the installers were nice. A week or so after installation, I started getting calls threating to PUT A LIEN ON MY HOUSE because the other half of the payment was not paid??? After speaking with multiple reps in different locations, In frustration I asked for the local address and (was given an inaccurate address) I was able to track down their Beltline Rd, location, and paid the balance in person. I believe that the product is ok, so a gave it a 1 star, but the lack of tact and professionalism really speaks volumes about the management of the company. It feels like a company that happens to be at the "right place at the right time", but is so overwhelmed with the receptiveness of the consumers and the money that brings, that they are losing track of the fact that IT IS THE CONSUMERS THAT MAKE IT POSSIBLE TO STAY IN BUSINESS FOR THE LONG RUN. read more

BE WARY OF THEIR PRICING!!! I spoke with a Jellyfish Salesperson at a local Home Show and got a quote for installing their product for my home. The price he told me did not include a controller that was conveniently left out of the "Complete Lighting Package". Nowhere on the quote was a controller mentioned. This increased the all ready steep price another $650. After being told the price per linear foot was $28 the price then increased. When I called them out for this bait and switch tactic they refused to honor the price I was originally told. I am glad I found out about this unethical practice before the installation began. read more

The whole process from initial call to install went very well. They answered our questions and were able to get installed quickly. Not a complaint thus far. read more

If zero was an option, I would have selected it, the company installed on Jan 30, a worker stepped through the foam insulation into the garage while another worker cut a hole in the siding on the eve of the roof, I can only guess this was to run wires into the attic and they ultimately ran the wires through my security camera, adjusting the camera angle, and leaving a hole in the siding by the roof line. To make matters worse absolutely crickets from the company, no response from the manager, spoke twice with an office person and still NOTHING. I called the corporate office in Utah and was told they would get with the office in Texas and escalate the problem, still crickets. They had no problem with reaching into my account to get payment and I was able to have half the payment put back, not sure how long that will last. But to date no communication whatsoever and I have not one but two holes in my house that I just bought and closed on. read more

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Tyler is great! He was so nice at communicating the process and walking us through next steps.

I wish I could give these guys 10 stars. Pretty much awesome across the board. It's what you want when you are working with a company. Great customer service, great product. No hassles. The crew who put up our lights on our house in Frisco were fun, knowledgeable, worked with me on design and created a wonderful experience for my wife and I. Could not be happier. The APP that works the lighting schemes is very easy to use. Last night was our first night with the lights installed so we spent about an hour just playing with all of the 60+ different lighting schemes that comes with this product. We even created a few of our own. Thank you Jellyfish Lighting. read more