I used to recommend this facility. Now I won't. Let me tell…read moreyou about Eminence in Shelby who just earned the Best of Shelby in Urgent Care. On a Sunday, the Dr screwed up and didn't send in a prescription for an infection that needed immediate attention before they closed at 2. Not only are their hours not very extensive for a weekend, Eminence's message said no one would be available to resolve this issue until 9 AM Monday. In the meantime, I continued to suffer at their expense. What I find unacceptable in this facilities protocol is that if a person makes a mistake at the expense of a patient's health, there should be a means of communication to resolve medical mistakes/issues. Most medical groups have an on call support system for contacting doctors. The owner of Eminence, Al disagrees and told me to never come back. He obviously doesn't care about our health and owning up to process improvements. Is that the kind of Urgent Care treatment we want to reward in Shelby County? Who really is the Best of the Best in Urgent Care and why?

Took my wife in when she had an allergic reaction causing severe hives. They got her in to see the…read morethe doc quickly. My wife was referred to the ER and they forwarded their info to the ER and they were expecting us. Everyone we dealt with at Eminence was professional and efficient. If we need urgent care in the future we'll use them again and highly recommend them to anyone!

The care I received from the staff was amazing! I felt like I was being listened to and treatment…read moreplans were made accordingly. This is probably the best visit to a doctors office that I've had in over four years! I am so grateful to have found them!

I have always received excellent care here! Everyone is friendly and makes me feel welcome to ask…read morethe many questions I have. I've been here a total of probably 6 times or more with my husband and children. I highly recommend them.

Not even worth one star. I went there for the first 3 months of my pregnancy and they kept saying I…read morewasn't pregnant I just had bronchitis and an UTI. My mother was going there and they wanted her to come in every month for a complete blood work up before they would give her her medications for the month. She is not on any medication that would require blood work each month. She is on medicaid and only gets 12 doctor visits a year and they charged her an entire doctor visit each time she came in to do blood work. How was she suppossed to see her cardiologist? All they wanted was to milk medicaid for every penny they could. They don't care about the patients just money.

I have been going here for almost ten years. The entire staff is compassionate and especially Dr…read more Rehberg. She is the kind of Dr you want to have. She is very knowledgeable about anything lung related. I live an hour away and the staff always takes that into consideration when making my appointments. I don't mind driving that far because it's worth it.

After taking a day off work and driving over an hour I arrived at the location of your business 45…read moreminutes before my scheduled appointment but there was no signage on your place of business indicating you had an office from the road. I called your office and an employee hung up on me when I requested directions. I then called your office back and after being on hold for a while your employee was finally willing to give me directions. I came to the unmarked building and reported for my appointment approx. 25 minutes early and indicated I had already filled out all of the paperwork after downloading it online. After 15 minutes your employee informed me you refused to medically treat me after previously agreeing to. I indicated to your employee how unprofessional this behavior was. The staff member indicated she was only doing what the owner told her to do. I am not certain if the unprofessional manner in which you treated me was due to bias towards disabled veterans or you treat everyone like this.

My family goes to Bibb Medical Center for their urgent care/emergency room (it's combined). We…read moreactually stay in Tuscaloosa and it's about a 25-30 minute drive for us but it's worth it. The staff here is really nice. The wait times are usually fairly short and even when they are really busy, the wait time is a lot shorter than those in some clinics in Tuscaloosa and especially compared to the horrible wait times at DCH in Tuscaloosa. Even when they bring you back, they usually come in pretty quick. The longest wait we really had to do was waiting on lab results they had to send to Montgomery. In all on average considering the time we walk in to the time we walk out we may spend 1-2 hours but we have spent only about 30-45 minutes once. It's also pretty clean and someone got sick once in the waiting room and they were quick to come out and clean it up. This medical center is usually our top choice if we can't make it in to a primary doctor.

The doctor or nurse practitioner I saw was friendly. If you're pregnant they don't even have an…read moreultrasound machine to show you your baby.

I had never been to a chiropractor before but went with my wife. She mentioned a problem I was…read morehaving and he asked if he could try to help. He made a few adjustments and I stood up and was amazed. Dr. Gingles is great! I have been back whenever it flairs up. I wouldn't go anywhere else.

Amazing!! Can't wait to go back! Always very very busy!! He…read moreshows genuine care for you. He was able to pop my back when a young 30 year old Chriopractor could never do. Highly recommend!!

They are all smiles and polite toke the Tim to go over both of our treatment plans and cost to fix…read moreanything we need.was not rushed thank Thanks a lot guy see you again soon

The entire experience of both the appointment and after the appointment has been nothing short of a…read morenightmare. During the appointment, I felt rushed in and quickly shown out with little to no genuine care. I was looking for a referral for an oral surgeon, and they spent basically five minutes with me before handing me my referral. They showed no concern for my pain nor my condition. Also, the doctor that they referred me to does not even treat my condition. Their care was nothing short of sloppy. After the appointment has been even less pleasant than the appointment itself. With little to no communication, they have sent me bills for the appointment despite my insurance assuring me that my appointment was covered. I've had to call them multiple times to ask for the status of this bill, and they have given me no answers. I have asked for them to call me back once the claim gets approved or denied, and they failed to do that as well. Weeks later, a receptionist, Kendra, finally called me 30 minutes before closing to threaten to send this bill to collections. The first words from her were, "Do you want to settle this bill before we send it to collections?" I have been very communicative with both them and my insurance company, so receiving that call in that way was upsetting, to say the least. I'm getting ping ponged between them and my insurance company, and she didn't even call me early enough in the day to allow me time to try and contact my insurance and call her back. It's one thing to call a patient about an outstanding bill, it's another thing completely to threaten someone with this debt when they're actively trying to fix the issue. Both the timing and her immediately posing this threat feels like they were trying to pressure me to hand over money that my insurance is working on paying. If they do send it to collections, they will be forcing me, a full-time college student dealing with chronic pain, to now pay this bill on top of the doctor's visits, medications, and physical therapy that I am already out of pocket for. I'm sure they are fully aware of that, and they were trying to make me feel terrified about the fact that my insurance was moving slowly. This business is ruthless, and they will make sure that they get their money from you for the crap service they provide. I guarantee that even if I call them tomorrow explaining what my insurance has relayed to me, they will still pile this debt onto me. If you are looking for quality care and to be treated like a person, go anywhere else.

I would probably give Dr. Tropeano 5 stars for his surgical skill and 1 star for time management in…read morethe office, but I'll do a weighted average of 4. When I visited his office before knee surgery, both appointments were the same; my appointment time was about an hour before I was called to the exam room and I was called to the exam room approximately 50 minutes before the doctor came in. He spent about 5-7 minutes with me each time. Speaking with others in the waiting room, all present said the same thing. Long waits for very little time with the doctor. Given a choice, I probably won't go back to him unless I absolutely had an afternoon to pass. As I said before, good surgeon but would also recommend that you use a different physical therapist than is in his building.