She is very annoyance. She got my phone numbers from one of the Open House that she hosted and requested to sign in. She constantly texts me to sell my house. I texted back one time asking her "Where would like live if I sell my house?" But at least every month, she texts me again. I don't want to block her numbers yet just so she how annoyance and how unprofessional she will be when knowing that I don't want to sell my house. Get some commonsense lady! read more

Jenny Wu and I spoke on the phone in which she promised she would get back to my tenants and I in which we received no correspondence. Other tenants in my group besides myself also reached out to her, to which they received similar treatment. We were more than qualified for most of the homes being showed, yet she would provide no showings. Jenny Wu only takes selective clientele seriously. If you do not fall into that category, she won't respond and will ignore all follow up calls instead of respectfully responding. If you're looking for a reliable realtor to take your home searching seriously in 2021, don't bother with Jenny Wu. read more

Jenny and her team, Roy and Amanda, are EXTREMELY unprofessional. Good luck trying to get a hold of them. My husband and I applied for an apartment/completed online applications and waited over a month to get a Jenny on the phone. When I did get her on the phone she was very rude and disrespectful. Do not waste your time. Like other reviews have said, they are looking for very specific tenants aka subtle discrimination. read more

She discriminated against prospective tenants even when they offered a year of rent up front. Did not make them feel welcome when they attended the open house. read more

Jenny Wu and team have just helped me buy my first home, we closed 5/15/2020. I was inexperienced in the home buying process but the team have helped me completely from the beginning, from finding me the right loan broker, to the right home inspection agents, the team was there at every step. They were very quick to respond, all paperwork was done electronically, and provided the best customer service even during the COVID19 pandemic. The team is very experienced in what they do and I will not hesitate to use their services again for my next home purchase read more

Selling a home is definitely not as easy as people would imagine. From the marketing to paperwork to negotiation with buyers, there were much more that meets to eye. Jenny is a fantastic realtor and her willingness to go over the top for us after the first meeting was what caught my eye. She and her team had so much dedication in selling my home. Jenny is an experienced realtor with many listings on her hand. Not only did she help me sell my home for above market value, but it was sold in ONE WEEK! Jenny and team was respective of our decisions and choices. She was always available to talk on the phone to or to respond my message when I needed her. Not only did we get our questions answered, but we got a better understanding of our current situation throughout the process. It's still unbelievable that we sold the home in just ONE WEEK. Jenny made this sell way too easy. We were fortunate to have Jenny on our side as our agent and I would recommend her to handle any of your real estate needs. Not only were we satisfied, but also genuinely enjoyed working with Jenny. We are blessed to have such worried free experience and truly believe that this would not have happened with any other real estate agents. read more

This is our first home and my family are so glad that we get help from Jenny's team. They find many houses that match our expectations. They are really patient and understanding. We actually went on multiple house tours to find the right one. The response time is super fast. They even will answer our questions during after hour. With them, the process is super smooth and fast. They will coordinate our loaners and escrows to give us best solutions. And now I am at my new home to start a new life after 4 months of the process. read more

I was extremely nervous going into the home selling process and wanted to make sure everything goes as well as possible. Jenny and her team made it simple! We first met up at my property; she analyzed and gave me a through report on how and what we need to prior to selling our home. She told us the traditional way of selling the home and then told us that there are other strategies to best approach the selling process. We were astounded at the amount of effort they put into thinking of better and new ways of selling. After taking her advice and following her instructions, we were able to close the sale in a matter of few weeks. I couldn't be happier with the outcome and would strongly recommend Jenny to anybody with real estate inquiries! read more

Unprofessional and by far the worst realtor I have ever dealt with. Any realtor who slips in her release that she gets paid even if she doesn't sell the property after you requested a release is unprofessional and shady. We requested a release due to her not listing the property correctly and low grade photographs. Any realtor will tell you that it's unheard of to add that in a release. It's a sign of desperation. read more

She really discriminates against prospective tenants. There is literally no reason why we shouldn't have gotten accepted for the place we applied to but instead strung us along for 3 weeks while she entertained other prospective tenants. Calling them was a nightmare, they never answered and whenever we did they would hang up on us mid way through the call whenever we asked for updates in our application process. Just complete jerks! Notice who gives her 5 stars and who gives her 1 stars. THIS IS OUTRIGHT DISCRIMINATION! read more

Escrow was closed on 05/01, never expected it would be sold at this lighting speed, all because their sale experience and high marketing skills. Highly recommend this team as they can help you to rent also. Very efficient and comprehensive. We know who we should call next time buying or selling. Thanks a lot. read more

Love the whole team, really professional and reliable. They are magic, can help anything for the house. Taking care my yard and also inside the house to make it pretty and warm. Highly recommended to everyone! read more

Jenny is definitely my go to for my realty and renting needs and I would highly recommend her! I have seen her go above and beyond to take care of her clients, she's super courteous, on time, responsible and cares about you. Love, love, love working with you Jenny! read more

Jenny Wu Is An Amazing Professional!! My Mom And I Went To An Open House Run By Her Recently And Her Professional Etiquette Is Outstanding. Pens, Complimentary Waters, And Neatly Designed Fliers Welcomed Us When We Walked In, And She Was Extremely Active And Engaged With Her Selling. She Followed Up In A Friendly And Efficient Way Too, I Was Very Impressed By Her Top Notch Representaition read more

I have read Jenny Wu's reviews and everyone says great things about her and her team. But I can't say the same. Horrible experience. Never even got a phone call back for 2 days. Can't leave a message on her voice mail because her mail box is full. What kind of realtor is this? And now the house she had up for rent is now rented. Never had a chance because she never got back to us. I will never use her. read more

Jenny team really helped me a lot! I must say this is a professional team. At beginning, Jenny suggested me changing my room color, but I don't think it's a big problem so didn't follow her suggestion. Indeed, all buyer concern my room color and withdraw their offer. Jenny didn't lost her patience and still discuss with me just like friend, then I decided to follow her suggestion--to paint a new color, Jenny team also make beautiful stage for my house. Wow~~~Incredible, with new decoration, my house style totally changed. The most important thing is Jenny team has wide buyer pool. She also have strong relationship with them. After back to market, my property even was sold within 1 month-cash buyer. Meanwhile, my selling price is the highest in this community. I will recommend Jenny team to my friends if they need buying or selling property service. read more

We recently had the pleasure of working with Jenny and her team member Joanna. We are so grateful we have Jenny. She helped us step by step with the whole process. From day 1, Jenny was extremely responsive and informative. All throughout the negotiations, home inspections, repair request list and closing on my dream home, Jenny and Joanna were always there quickly handling any issues that may have risen. Paper works is delivered timely and completely. The professionalism and assistance showed by Jenny and her team was incredible, we knew we were in good hands throughout the process. We would, and will, recommend Jenny to anyone in the market to purchase a home. We will also look to Jenny when we have any future real estate needs. We were impressed with Jenny's professionalism and her genuine interest in assuring we were satisfied with our final decision on our new place. Overall, a 6 stars experience, out of 5 stars. read more

Just closed escrow today with Jenny Wu's team! Selling a house is definitely not a easy process, and It is hard to find a good agent who can help us with every single step. Jenny's team did an amazing job selling our house! They are away there when we have questions and never rush us. I highly recommend this team! read more

I am really appreciated Jenny Wu Realty for what they have done for your property. They are very professional. Not only Jenny Wu personally work directly with you for explaining the current market, but also they have many teammate will follow up with you and keep you update every single day. For my property, if not Jenny Wu, I don't think I can sell my house at that good price. Anyway, I am highly recommend people who wants to buy or sell your house should contact Jenny Wu! She will help you buy or sell your house very easy going. read more

I interviewed several agents . When I meant Jenny she stood out. She is very knowledgeable and professional. Jenny, Vivian and her team are honest and work for you. She makes recommendations of what it takes to sell your home. Her team will keep you inform of the progress. I have used other realtors before, I don't think there is a comparison. I could not be more please with the professionalism, I definitely recommend her and her team. read more

I was moving back from Asia and contacted Jenny Realty. Jenny is like an elder sister to me and take her time to answer all my questions and concerns. She sent Mr. Roy to help me find a rental property. Mr. Roy showed me around a lot of properties around Diamond Bar, Walnut, and Rancho Cucamonga. He was on time on all appointments and very serious at his job and . He is a person with great patience ! After looking at over 20 plus properties, we finally found one and signed the contract. Would also like to thank Ms. Amanda, who worked on all the documents and application forms. The whole process is fairly easy and seamless. I will definitely pick Jenny Realty and her great team again for renting a property. read more

Great and professional! Effectively and super fast helped me buy the house which I can hardly imagine would some day become mine at a reasonable price. Jenny and her team made it! Much appreciated! read more

Selling a house can be challenging, especially when it is that of a loved one no longer with us.  Thankfully, Jenny and Justin made this very difficult experience, quick and so much easier.  Right from the beginning we knew we had made the right decision.  There was no pressure and once we signed with them, they worked quickly and efficiently, always available to answer the many questions we had, offering advice, and ensuring we were comfortable throughout the whole process.  Being from out of town, making repeated visits to the city was not always possible and they went above and beyond to ensure everything was covered.  The home was staged beautifully and every detail in this process was taken care of.  If you are looking for realtors who are detail oriented, efficient, supportive, friendly, with a great sense of humour, we would highly recommend Jenny and Justin. read more

I just recently made a relocation from California to Utah, and sold my house in Diamond Bar through Jenny Wu and her fantastic team! Jenny, Vivian, Roy, Amy, Amanda and many others in her team made my sale a success in a few short weeks! Thank you all for your great work! Now on to the story as to why I highly recommend Jenny and her team: This was my first time selling a home after living in Diamond Bar nearly 30 years. I knew very little about the complicated process of selling a home. I had seen Jenny Wu market and advertise heavily in the area throughout the years and knew she was very engaged with the community. I met Jenny's team across the street from my home during a neighbor's open house more than three years ago, and I knew back then that if I needed to sell my home, that Jenny would be the right realtor to get the job done. Jenny kept in touch with me for over three years until I was ready to sell my house this past year. Jenny and her team were very professional and helpful in guiding me through the whole sale process. They guided me on how to make the house presentable for sale, and coached me on the required repairs, organization and documentation to make the sale a reality. Jenny also provided excellent support through analytics research to guide me into pricing my home appropriately and also reached out to her wide network of agent partners to introduce new buyers. I don't believe any other realtor in the area works as hard and hosts as many open houses as Jenny and her team does! And I also believe that no one in Jenny's team gets much sleep, since she and her team are available practically 24/7 to answer questions via phone, text and email! If you need to sell your home, Jenny and her team are the right realtors to guide you successfully towards a sale! And if you need to buy a home, I am sure that Jenny and her team can steer you in the right direction to match you up to your dream home. Thank you Jenny and team for selling my home at the right time and at the right price! I wish you and your team all the very best in your continued success! Faye L. Happy Seller :) read more

I'm very happy that I closed escrow today (03/20/2020). Without Jenny and her team's hard working, patient and great help, I can't get my dream house smoothly. Jenny and her team are professional, knowledgeable and responsive. I'm very lucky that I can have them be my agent. I'll seek for their service again next time and I'm willing to introduce them to my friends or whoever wants to have dream home like me. Again, thanks for Jenny and her team sincerely, really appreciated. read more

Jenny and team helped us sell our home in Diamond Bar, CA. It was a pleasure working with them. They are very professional, knowledgeable and highly dedicated. They always made our choices a high priority while adding their valuable advice based on their expertise in the real estate market. They go above and beyond to make the experience as smooth as possible. The entire team responded promptly to any questions we had. We highly recommend them for your Real estate needs. read more

We are very happy to work with Jenny's team. As we are out of the state , have difficuly to fly back and forth for those detail issue. Without their help and professional support, we don't think we can close the deal so smoothly. Thank you Jenny, Joanna...all the team member read more

We were very happy with Jenny Wu. She represented us on the sale of our home. She provided exemplary service throughout the whole selling process. We would definitely recommend her to anyone who needs to sell their home! read more

Jenny and her team were wonderful in their services and attitudes. My parents and I decided to sell our property in Diamond Bar as they recently decided to move back home. We were shopping for agents when we found Jenny; she seemed genuine and has plenty of listing so we figure she would be the perfect candidate. Jenny met with us and discussed how we can sell our house. The process was clear and concise; we were able to get our market listed right away and were able to sell in a matter of weeks. Everything felt smooth, as if the selling process was effortless. Occasional phone calls with Jenny and her team was all it takes every week. Any updates, they will contact us and if we have any questions, they are always quick to respond. It almost seems as if they never rest. I would definitely go back to Jenny and her team and strongly recommend them to anyone who needs real estate services!! read more