The Doctors are well-credentialed, genuinely care for their patients, and have exhibited…read moreoutstanding chair-side manners. However, the area of concern is the support personnel. On a recent visit, my doctor, whom I have seen for many years, prescribed a medication, and it was not called into the pharmacy due to no fault of my doctor. Upon inquiring about the script, I received the usual "I'll have someone call you from the front desk personnel. Of course, no call was received. I waited three days, drove to the office, and got the same song and dance. The next day, I called the main number, and I asked for the Relationship Manager, but the person refused to provide the information. only to find out the person on the phone was not an MCOA employee, and all she could do was inform her manager, who would notify MCOA, and yes, you guessed it, they would call me. They were head and shoulders above their contemporaries until EyeSouth Partners of Atlanta, Georgia, took over. Finally, the rating and the facts provided have nothing to do with doctors.

We got several notices about scheduling an appointment and responded to those emails with dates…read morethat work, but they never followed up. Then after calling to make an appointment we were called back 45 minutes after the appointment time. The doctors are fine but this place is very poorly run.

Dr Triana is great she takes care of you and takes her time with you during the visit. Everyone in…read morethe office is friendly. I went for my regular check up and I was very happy with the service. Place is clean and very organized.

I went to San Antonio Eye for an eye exam needing a new contact prescription. When the tech came…read morein to start tests, I told her I needed a contact prescription. She said "We don't usually do contact prescriptions, but I think they'll be able to help you." After 2 hours of dilating my eyes and all the tests, Dr. Triana said she didn't write contact prescriptions, but could write a prescription for glasses for an additional $50. I left very frustrated and now have to find an optometrist to get my contact prescription. I feel like it was bait & switch and they need to be clearer about what they offer.

The only reason I gave it 1 star was because some of the staff was excellent. Yes Dr Liu is very…read moreeducated and good at what he does but I just wish the had a doctorate program that taught good bed side manner and compassion. He was easily bothered by questions and it almost felt like we were dealing with an Ai robot. He was very cold almost to the point of being rude. My wife received an injection in her eye. He didn't prepare her what to expect when receiving the injection. That's why when he injected directly into her eye she jerked. He not only got upset with her for jerking, he asked the most ridiculous question. He asked "What's wrong " she explained that he hurt her. My wife said afterward that if he had prepared her for what to expect then she wouldn't have jerked the way she did. You can have all the education in the world but it still can't teach you to be compassionate. Compassion really comes from the heart. You can also tell by the way he speaks to his nurses. Hopefully he realizes soon that being a doctor doesn't make you better than everyone else it just provides you the opportunity to make people's lives better

Dr Liu is at the top of his field. Not only is he an extremely knowledgeable and skilled…read morepractitioner, he has a calm and caring demeanor that lends a sense of confidence to the patient. He's also pretty funny and can be counted on for a fresh joke with every visit. ​10/10 recommend.

Terrible work and it only allowed my mother to see for a few years. Most likely just wanted money…read moreout of insurance companies.

I had an excellent experience at Dr. Scales' office yesterday. Yes, he is all business and no…read moresmall talk, but he is thorough and competent. And he even cracked a small joke with me. The staff was engaged and pleasant, and Misty at the front desk was a marvel as I watched her hold down the office at lunch. I felt cared for and confident and highly recommend them.

Everything about my experience was perfect. My son works for Austin Vision and they refer some of…read moretheir San Antonio patients to this office so he told me to come here for my vision. Prior to my cataract surgery my vision wasn't the best even with glasses. I sew a lot so I'd have to use a magnifying glass on top of my glasses to help me thread the needles. The surgery itself was very quick. They even played K Pop in the operating room during the procedure. I am one day after my surgery and I am feeling better about my vision.

heard about nuvision online. And I had great service from my first visit to my last. After my…read moresurgery here my vision is excellent!

Great Care Very Friendly. Dr. Marten did my cataract surgery. She will be doing laser surgery at…read morethe end of this month. She is indeed an angel sent from heaven.

First off, the doctors are wonderful but i have never encountered a more horrible staff in my life…read more I had made an appointment to see Dr Marten for a second opinion consultation . After months of my doctor sending medical information and trying to contact Dr marten and no response I decided to go in person to see her. My surgery with my doctor was being delayed by weeks while waiting for a response from Dr Marten and time for my surgery was running out. After a long wait I was finally taken back to the examination area where the staff insisted on dilating my eyes and putting me through all the "new patient" protocols, I could NOT make them understand I was not a "new patient" and was there for a consultation. The male tech was such a BULLY that I was forced to get the dilation ! When I got to the exam room I was informed that DR Marten wasn't even there that day! A nice young doctor finally came in and I told him what had happened he apologized profusely , they had FINALLY found the correspondence from MY doctor!! He didn't charge me for the visit, I was left to drive home,80 miles, with my eyes dilated. I didn't know where I was as I don't live in San Antonio . I'm 70 years old and thank goodness for my cars navigation or I never would have blindly found my way to the interstate. They didn't even offer to help me down the stairs to get me to my car! I was terrified driving the long distance home. I never got the consultation. Although the doctors are lovely and seem most competent I cannot recommend this office due to the abusive staff.

Focal Point Vision entire physician team are so good and super nice. Theresa is phenomenal she…read moretook my images and exuded a level of confidence and loves her job. She was very patient and super nice staff. Dr. Dautry is incredibly awesome; he examined my eyes and gave me the confidence and trust I was looking for and I got it here. Everyone at Focal Point Vision are a good group of people doing their Job with passion, precision, and a high caliber of making me feel less anxious and worried about my current eye health. Come here I did it I got a second opinion and I'm going to do an LPI procedure. Carmen was sweet and nice at the end of my visit; she answered all my insurance out of pocket questions and insurance coverages. I appreciate all of you! Thank you, Maria Villasana

I would never recommend Dr Maverick. He is arrogant and pompous to say the least. Their billing…read moredept is amateur at best. I have nothing to say positive about my experience!

Everything went well. They seemed to be very knowledgeable bin what they do. I was really pleasedread more

I first came here on August 12 after being referred to them by Dr. Christina Bui of Eye Associates…read moreof South Texas in New Braunfels. There is a review posted for them as well. Dr. Bui said that if I could make it to the E Sonterra location, they would see me. My brother-in-law drove me from New Braunfels to San Antonio, and when we arrived we were told that I could not be seen because the doctor had to catch flight. They told me I should come back the next day at a different location which was farther away (Huebner). So we came back the next day and I saw Dr. Mein. After waiting for at least 20 minutes, I was finally called back and I talked with a tech about my retinal detachment. And then they took me to a different room and said the doctor would be with me shortly. I finally was called by another tech maybe 30 minutes later, and then they said the doctor would be with me shortly. Forty-five minutes later, after sitting alone in a room by myself, the doctor came in and stood over me--literally hovered over me and asked me what the problem was. It was a little intimidating, but he probably figured it was easier to talk to me than try to look at my chart and figure out what the issue was. He did some more exams, and then sent me for some imaging. We discussed the retinal detachment and he said I would need surgery to repair it. I asked him if I could get in that day which was a Friday, and he said no, because the issue was they were having trouble finding anesthesiologists. Evidently this is a problem, because a lot of companies that employ anesthesiologists want them to work in hospitals and not in surgery centers. So I had already been experiencing this retinal detachment for two weeks due to a misdiagnosis at the other office in New Braunfels, so having to wait over a weekend was a little frightening. I kept wondering if it would detach completely and if I would go blind. They scheduled an appointment for me for surgery for Monday, and I saw Dr. Holy. I will post a separate review for Dr. Holy and the surgical center. All in all, I was grateful for the service that I received from this office. Their office manager did apologize to me for the miscommunication from the day before.

She is amazing. I came to vision source to see Cynthia Trevino, OD for my yearly contacts exam. She…read moreis so sweet and kind. My whole experience was so fast and so thorough. I really recommend you make with an appointment with her. You will not regret it.

emily was amazing she explained the plan and helped the process go by quick give her a raise we…read morelove her

Ultimately, Bella Optical disappointed me. I'm almost sorry I'm writing this three star review,…read morebecause my appointments there were generally good, no nonsense eye checks. I enjoyed seeing the optometrists I saw. I visited Bella for no other reasons other than my yearly eye exam. I think I went a total of twice in a three year period. Seriously, no issues. BUT. There's always a "but" with these types of reviews, ammaright? I recently chose to switch optometrists to one that was more convenient and where my wife had a great experience. TWO WEEKS before my appointment, I contacted Bella through their website requesting my records - even if it was just copies of my last Rx. Nothing. Heard nothing. Then, about three days before my appointment, I CALLED. I left a detailed message with all my information. Guess what?! Yep. You got it. No return call, no email, no records sent in the mail. Am I too "old school" calling and asking for records!? Maybe. I mean, my new optometrists office scanned my glasses to determine my rx with no issues. But I emailed you, I called. No response. Overall, good experiences, but let down in the end.

I've been coming here for years and never had any complaints until this year. I've been getting…read morenonstop calls from Bella Optical to "remind me I need to make an appointment". I called in September and said "I'll call you, please stop calling", I called again in October and asked to be removed from their call list and was told by the call center agent that they can't do it. I called again this month and was told by the office that my number was removed and I should no longer be getting call. Today I just got another call. I've asked multiple times to have the call stopped and now this feels like harassment. I want the calls to stop effective immediately