Volvo S40 doors having limited fabric were experiencing glue failure that was leading to the fabric separating and having a loose appearance. Similar situation was happening to the headliner in certain areas. Isaac said he would order new fabric for the doors, as well as headliner, then schedule for reupholstering once the fabric arrived. In the meantime, Isaac did re-glue an area of the headliner as well as tuck some of the door fabric into the door trim to give a better appearance until reupholstering could take place. Unfortunately, the area Isaac glued on the headliner failed after two days.
After 1.5 months of waiting to hear from Isaac, I decided to call to get a status update on when the fabric was arriving and the reupholstery service could be scheduled. Having not received a return phone call after two days, I called again. Isaac still has not responded.
My recommendation is to skip Jerome's Custom Upholstery, specifically Isaac who handles auto reupholstery, and find an auto upholstery shop with better customer service with experienced upholstery installers. I value my time and money, so will seek an upholstery shop with similar values. read more