I wrecked my car and spent three weeks looking for a replacement. I finally ended up at Jerry Haag Motors. I found a car but it wasn't what I was expecting to buy. However, once I drove it (a Buick Enclave), I knew I was taking it home. There were a few issues but Steve Haag, the general manager, ensured they were fixed before I took the car home. One of the things I found that impressed me was the friendliness of everyone I encountered at the dealership; something I didn't experience anywhere else. It was a car buying experience that I truly enjoyed. read more

The salesman was attentive and did not try to upsell me into a vehicle that I didn't want or need. I just love it when a salesman sells me what I want not what they want. read more

Called the Jerry Haag body shop to get my sunroof replaced because it was shattered. They said I would have to bring it in to get an estimate. So I taped up the edges of the glass and drove it over for the estimate. He pulled up the 2020 Equinox on his computer and said I can order the parts as soon as the insurance approves the invoice. I said ok and he sent the invoice to my insurance then he stated to me that he never replaced a sunroof before. (now he tells me that!) So, invoice already sent to insurance he tells me we can schedule when the parts arrive. Three weeks pass so I call the body shop and he tells me that he was just about to call me (yah right) so I asked if the parts were in and he said they just came in this past Saturday. So, I asked when can you get me in? He said I have an opening in 4 weeks, WHAT! 4 weeks, I have been without my car for 3 weeks as is if you were so busy why did you not schedule a time when I received the estimate and approval from my insurance!!! No way in hell am I going to let them touch my car. Calling my insurance company to see what other options I have at this point. If you want to be without your car for months this is the place to take it to get a repair! And yes my repair is just replacing the glass on a sunroof! Disappointed in Hillsboro, Ohio read more

Drove 2 hours to go see a camaro. It was 4 degrees outside and windy. Asked if vehicle was in accident and got response of no, it's clean. And Gm certified. I trade my challenger and think I got the car of my dreams. Well I made it about 90 miles before I couldn't go forward on a flat surface. I called the dealer and they were closed. I towed vehicle home and parked it. Called dealer next morning and they were in a training session. Called the next day and they were unavailable. Then it was the weekend. I called on monday saying I was interested in a car and wouldn't you know it they were there. I explained what happened and that I was interested in either them getting tires for it or I would just bring it back and get my money back. Steve Haag hit me with sorry you passed your 3 day 150 miles warranty no returns. I said I didnt even make it home and you didnt answer 2 days after. He laughed and said good luck. I let car sit for almost a month before spending 1800 dollars for tires to be able to drive. It was a rainy day and I start vehicle and put it in reverse and I get soaked inside from sunroof leak. Now I am super mad. I call local dealer to have them look at it since this vehicle is GM certified and find out that it is not gm certified and the dealer can say that to any vehicle on their lot until someone tries to use it no one will ever know. I call GM. I have a 6 week long discussion between dealer , gm and myself about resolving matter. I got a voicemail from Mr Haag saying I bought the car be a man and quit being a b*itch. The owner of the company says this. I play it to gm and they make a note of it. I asked my wife to call there about something I cant remember right this second and he cussed my wife out and threatened her saying if I or her or the camaro ever come here things will be bad for you and to quit wasting his f'ing time. From this point on I never contacted the dealership again. The lady from gm was unable to help me but said after everything she was making notes of everything that happened because many bad things happened during this process. Now comes the bad part, I said well I hate this car now , I am just gonna trade it for something else, after all this bad mojo. I go to local dealer and they say sorry we cant help you. I said why. They say this vehcile was in a major accident with multiple airbags deployed. Your car is worth 1/3 of what you paid. I called the gm lady back and she said they cant even sell you the car without that knowledge but she couldnt help me, said I need to legally get help. So almost 3 months later I have a 30k lawn ornament praying I can find money to legally get help. I dont trust these people, they are scam artists. I went to their webpage to write a review cause there are 45 of them all good. There is no place to write a review. I chat with a member of sales team and no one at dealer could tell how to write a review on their website. Yet they have 40 from last 2 weeks. Total scammers and ripoff artist. BE WARY. or you could end up like me. read more

Service manager was rude and Inconsiderate. I would highly recommend avoiding this place all together.

went in to inquire on a Buick Encore. Saleman was talking on phone said he would be right with me. Walked out to the car and looked it over. Could not look inside as it was locked. The guy I had asked for help was walking around the lot now on his cell laughing and talking about someone that he had met the night before. Really you can't do this on your own time. So I walked off and he then yelled to come over and we would look at the car. All the while he is still on the damn cell phone. I said no thanks and he just threw up his hand. Guess he had all fingers showing and not one in middle. Don't know walked away. read more

Love their customer service. Every area goes out of their way to make sure every customer feels welcomed. Car buying process was made easy and their shop is great. Quick appointments, nice waiting area. Knowledgeable employees. Just an all around great experience. read more