I certainly don't understand all the negative reviews. We've been using Jerry's Auto Body for years, most recently in November when my Tucson was involved in an accident. Jerry's is an approved vendor for USAA Insurance, which is no small feat. The car did take quite some time to repair (over a month), but this was mainly due to a substantial backlog and parts delays. The service manager (?) was transparent about the repair timing from day one, and he never seemed ruffled when I called repeatedly for an update. The car was returned in beautiful shape--did they do a complete detail as well? Think so. It looks gorgeous. No complaints. read more

We have taken several vehicles to this body repair shop and have ALWAYS had outstanding results. Our vehicles have always come back to us quickly, looking great, and running perfectly. read more

Refused to fix a paint issue, even after my insurance company offered additional funds. DO NOT recommend Jerry's Auto Body

I don't even want to give them 1 star! Jerry's Auto Body Inc. gave us the worst service ever!! I hit a deer last week, the car ran completely fine for several days after, we take the car to the shop to do the whole insurance inspection - long story short, car is totaled and the shop won't put my car back together the way it was when we dropped it off. They took several pieces off and now it supposedly can't be put back together? What a joke. Never going back there and don't recommend anyone going there either!! It's frustrating enough to not have a car for several days while they inspect it, now I'm out $1500 and have to go buy a new car. read more

I took my car to Jerry's Auto Body after my son had an accident because they were the only preferred provider in the area with Farmers Insurance. They gave an estimate of $3,000 and Farmers decided to total the car since it was more than the value of car. Unfortunately their $3,000 estimate was not firm and they wanted $250 in advance to start the work. This was unacceptable and we took it to another body shop and got it repaired for $982. read more

Second time I've used Jerry's Auto Body. First experience was not bad, second experience was a complete train-wreck. Not sure where to start. First, follow-up and customer service is horrible and act like they are the authority on everything. Just brutal. Secondly, was told they were working on my vehicle and then called a week later to confirm was done and picked up and told me would be another 10 days. Hmmm somebody must have been lying. You use them at your risk: * Poor customer service * Poor workmanship * Not reliable * Bully customers * Completely disrespectful. read more

They don't seem to look their work over before calling the customer. I mean it was so noticeable...it was the first thing I saw. They are more than willing to fix it. But the problem is getting the day off to get it up here. My advise take that extra time and look your work over. It is so hard for some people to run it back up to you. read more

HORRIBLE PEOPLE! The owner, Jim Miller, is an outright liar! He lied to my face and then went and hid in his office rather than explain why he lied. Their workmanship is also sub-par to say the least. His staff is very unfriendly. They did some work on my Jeep and some of the parts they fixed are falling off and they refuse to fix it. They don't stand by their work. I will not deal with liars and cheats. Hopefully more people will start leaving reviews so that others do not get screwed like I did (and evidently the others who have left reviews on here as well). They probably don't even care enough to read these reviews to even try to fix their company because they don't care! They would rather lie and cheat people out of their money. AVOID this scamming company at all costs! Modern Auto in Washington or Show-Me Auto body in Pacific are much much better and they don't lie and they stand by their work. read more