Came in home and fixed my washer within 30 to 45 mins. He was very nice an knew what he was doing…read more Will use him again.

Eight years later and the owner still cannot get the facts straight, so let me clarify for anyone…read morereading this. The owner knew this was a rental property. I told him when I called to schedule the repair. I also asked him to call me when the work was done so I could arrange payment, since I was not on site. I was not present, had no knowledge of bleach being in the machine, and the tenants told me it broke mid-cycle. That is outside my control. The issue was never the bleach. It was the failure to communicate. When the technician discovered bleach in the machine, the professional response is to stop and call the customer. That did not happen. Instead, the machine was moved from a tiled area onto carpeted flooring and work continued. The damage was only mentioned after the job was finished. Two simple things could have prevented all of this: make a phone call, or put plastic down before moving the machine onto carpet. Neither happened. We asked for $100. The carpet cost $400 to replace. We acknowledged partial responsibility and were still refused. The owner's response addresses none of this. No explanation for why the bleach discovery was not communicated. No explanation for moving the machine onto unprotected carpet. Only deflection. Everyone makes mistakes. What separates a professional business from the rest is the willingness to own them. Eight years later, that still has not happened here.

Dodson's customer service is absolutely terrible. In May I paid for my annual termite inspection…read more In early June I received a letter with the date and time of the inspection. About a week before the date, I received a call from Dobson telling me that my inspection date was canceled and would be rescheduled. I was getting ready to go out of town for a few weeks and said that I would call when I returned. I called and was told that the inspector would return my call. I waited a few days but never received a call back. I called again and got the same response. Again there was no returned call. I called a third time. The Dodson lady told me that one of their inspectors quit and so that they were short staffed. I told her that I understood that my inspection would be delayed but that I needed to go ahead and schedule it since I would be out of town for part of August. I reminded her that I had called several times and that I had already paid. She assured me that the inspector would call the next day. Never heard back.

Our technician, Sonia, always arrives when scheduled, listens to our concerns, and applies whatever…read moreis needed to unique problems. If we need to reschedule, it's never a problem. We have been satisfied customers for 2+ years, and highly recommend.

My husband has been going here for years with no issues, so I thought it would be a.good place to…read moretake my new wool blanket to be cleaned. However, it came back covered in long dog or cat hair. He took it back. They cleaned it again. It still had hair on it. We tried to lint roll it at home and went through 2 lint brushes trying to get the hair out. Still hair on it. I went in to nicely speak to the owner about it. She rudely stated that there's nothing they can do about and do I want my cleaning refund or not. If you have no issues, it's a great place. If there's a problem, the customer is left to deal with it. Would not recommend.

Poor work but what made it worse was the customer service. I brought in a brand new suit on…read moreThursday to be pressed for my son's wedding. I went to pick it up on Saturday morning as scheduled. When I looked at the suit, I noticed the jacket had a crease pressed into the lapel, and as you will see in the pictures, there were other areas that look like they had just been missed in the pressing. I spoke with Julie who with her husband Andy are the owners. My family was scheduled to go out of town on Monday. Julie recognized that the jacket needed to be repressed and said that her husband Andy must not have inspected it when it was pressed. Julie said that they could get it re-pressed and either delivered to me by noon on Monday or I could pick it up from the store Monday morning by noon. She said that they would make it right. I felt that Julie was trying to do the right thing and mistakes happen. about an hour later, I got a call from Andy, her husband, who said that there was nothing wrong with the jacket, that he had pressed it himself, and that Julie, and two other customers said there was nothing wrong with the jacket. (Why other customers would be sharing their opinions is not clear to me. I think the pictures speak for themselves.). Andy also said that he couldn't get it re-pressed by Monday morning. He told me I either needed to pick up the jacket by noon on Saturday or that they would be open at eight on Monday and I could pick it up then. He said they would refund my money, but that they would not fix the problem. I told him I was not happy but he wasn't giving me any choice. I drove back on Saturday to get the jacket which ruined my planned Saturday morning breakfast with my son and family. On the way, I called Julie, told her I was coming back for the jacket,she said she had refunded the payment. I expressed to her that what really hurt was that her husband who had never seen the jacket said there was no problem when both she and I had seen the jacket and she had acknowledged there was a problem. When I got back to the store I told Julie that my breakfast with my son had been ruined. Her whole attitude had changed. She said she didn't want to hear it, what I had said was inappropriate and to get out of the store.

I can't say enough about the kind, caring staff at Bolling, Grose & Lotts in Buena Vista, VA…read more Their empathy and patience during a difficult time were exemplary; the organization and teamwork among staff is to be commended. The gentlemen were respectful of our family as well as the deceased, and they followed through after the funeral with assistance on paperwork. Our family funeral was on one of the coldest days in January, and they made appropriate suggestions to insure everyone's comfort; they even helped transport flowers from the church to the reception hall after the service. No detail was overlooked. I would recommend them highly.

My son had to have a new suit for a performance in DC. He would only be in town for 4 days through…read moreThanksgiving holiday but Wayne managed to get the suit done in 3 days. After buying the suit at Jos Bank they suggested taking it up to Wayne because they didn't have a tailor at the moment. Wayne also later repaired the lining in my husband's Navy Pea Coat which had belonged to his father and was really special to us. We had others look at this coat and not want to do the job. So we have been so excited with how Wayne was able to use the original material and fix the lining leaving it as much like the original coat as possible. Wayne's place is a hole in the wall and he has irregular hours, but he was great to us and we will continue to give him business. And what an amazing life story this guy has.

I can't speak to repair quality because the work was never begun. After stopping by the shop…read moreseveral times beginning early November '18 to late January '19, I opted to take my garnet home without any work ever being started. My early December '18 check-in led to a promise to complete work by mid December. My late January '19 check-in was again frustrating. The proprietor seems like a nice gentleman but in my experience was less than desired and was certainly not reliable.

My kids love yellow brick road! The firefighters come to visit, the children love watching the…read morehelicopter take off at the nearby hospita ,the trips to Boxerwood, practicing yoga, and the best teachers ever!! This place has so much to offer.

The Good: The are very active in getting the kids out into the community. Trips to the local…read moreretirement home, hospital, and Boxerwood Gardens are great for the kids. Many of the staff are well trained with college degrees. They plan daily activities and actively work on developing skills. The Bad: The teacher-to-kid ratio is too high for adequate attention in the 3-5 year old classes. The 3-5 year old classes are combined. Some 3 y.o. kids are barely potty trained, while other 5 y.o. kids can read and write, and they're all in the same room. The whole place closes any time they feel like it. Last week it was because too many teachers were sick. This week it's because it's raining too hard. Previously they closed for a staff training day. It's very expensive. At least half the parents are on welfare and get free care for their children. The cost appears to be offset by charging working parents more. There aren't many other choices in Lexington, so you're kinda stuck with this place. Overall it's not a bad daycare. I'd love to see them working on the negatives and make it better though!

Great service . Excellent knowledge and very reasonable. I will definitely Chris for all my…read morecomputer needs.

Excellent service and very reasonable pricing and quick turnaround time. Highly Recommended.read more

very professional. She does a wonderful job w/ a pretty quick turnaround time and competitive pricesread more