Amazing customer service my girlfriend and I stayed there for an extended stay they were amazing…read morerooms were good no complaints at all

I am sharing disheartening story a month after I was traumatized by the experience i had with this…read moreHotel On Friday March 22 at 5 a.m., I arrived at the Tremont Hotel after working all night. I had lost my purse, which had my house keys and credit card in it, so all I had with me was my phone. I asked the hotel if I could pay with Apple Pay since I didn't have my card, and I just needed a safe place to stay until morning. The receptionist told me they only accept cash or card. I then asked if I could book through Booking.com and pay online, would they let me check in. The receptionist said yes. So I made a reservation and paid upfront through Booking.com. But when I showed him the confirmation, he suddenly told me I couldn't check in until 2 p.m. He hadn't said that earlier. Even though I had already paid, he then told me I had to wait *outside* the hotel. It was 5 a.m., I was alone, a woman in a vulnerable situation, and I had gone out of my way just to find a safe place. I was shocked. When I asked for a refund, the hotel refused. I had spent the last bit of money I had, thinking I'd at least have somewhere safe to stay. Being turned away like that--with proof of payment--was heartbreaking. The receptionist should have told me from the start that I wouldn't be allowed to check in until 2 p.m. Asking someone who's already in distress to wait outside in the early hours of the morning, despite having same day reservation, is completely unacceptable. And refusing to give me a refund made everything worse. This whole experience was deeply disappointing and honestly, shameful.

We stayed up in this establishment for 12 days for a business trip. It was about 30 of us and one…read morething we could all agreed on is on Danisha great customer service. Her level of passion for her work shows and we appreciated her. I believe that make us all feel welcomed.

I had such a wonderful experience at the Residence Inn. We booked this hotel for ourselves and…read morewedding guests and everyone absolutely enjoyed it. The booking process to book a hotel block was seamless. The sales department was responsive and communicated in a timely manner. The hotel itself is beautiful. Our rooms were spacious with plenty of space for a kitchen and living room area. The service here is also too notch. Every staff member was extremely accommodating.

They need to improve they staff. Someone rudely knocked on my suite and was told my time was up…read morebefore my actual time. When I called the front desk from my cellphone because their phones are old stained & grease, the front desk rudely told me "no one knocked on your door, I'm looking at the camera" constantly repeating the same thing to me making feel invalid after I was shaken up about the banging on the door. Upon discharge I was rushed out my room and was told to pay an extra $35 which I didn't mind but was chargers double for the remote and didn't want to give me my money back; I was speaking clearly and nicely and still was rudely shut down. Those men in their do not like women and the constantly disrespectful towards women but easy going with men.

The rooms were nice very colorful bright and spacious. The hot tub was a good idea but when we…read moreturned in the jets it was gross. The prices were good, but next time I'll get a room without the hot tub

This hotel got bed bugs and I talked to jay the manager and he said there is nothing he can do…read moreabout it don't recommend please because carful they are very dirty

Place looks amazing from lobby. To rooms. Lived the led in rooms def set the mood. This is a…read morehidden gem for sure only complaint is a lack of parking

A solid motel. The front desk was helpful when I asked to change rooms -- the first room smelled of…read moresmoke. Good for short stays when necessary, but I wish they packed in an extra towel in the bathroom; there's barely enough for two people to properly shower.

The employee in the night called another man so they where trying to open the door of my car and…read morewhen I walk out of the room the old man left the car, how he knows in what room I was.

Jocelyn & Kim are amazing! There was a problem with my reservation (was temporarily lost in the…read moresystem) but Kim found it & fixed it in minutes. And Jocelyn was extremely helpful, friendly, and funny. Every hotel would be lucky have someone like her working the front desk. I've stayed here 3 times and I'll definitely be back!

Jocelyn at the desk is amazing very professional very helpful she actually check to see if the room…read morewas ok that was very kind and nice....highly recommend the stay here everything is updated and current thanks Jocelyn.

I just want to put into perspective that the saddest possible Valentine's day you could have is…read moregoing to the Crown Motor inn with a married man and him buying you a KFC twister from the KFC next door and then after you're done you take the bus back to the 2 train lol. Another disgusting place and the hot tub oh forget the hot tub I wouldn't wash my sneakers in it

Our room was very clean and new looking (recently renovated?) with modern furniture. Queen size bed…read moreand a dining table with chairs. Towels that were very nicely folded on the bathroom sink. Room was $50.00 for 3 hours. More details after we make our next visit soon.

Okay a couple of things about this place. It was one of the cheapest we could find. Service was…read moregood. Everyone at the front desk was nice and professional. Just a heads up, the hotel is located in a kind of shady part of the Bronx. So keep that in mind. We didn't mind it at all and never had any issues regarding with that. The rooms were nice and clean. One of the biggest things we did like was that it was walking distance to EVERYTHING you could need: Across the street there is a place called Sandbar Cafe. This place was amazing. Super clean place, kind of like a buffet where you pay for the weight of your food. Also right down the block there's a deli place with food. Close by you will also find a Walgreens, Dunkin Donuts, Burger King, Hard Rock Cafe, Yankees Stadium, a couple of little bars, smoke shop, souvenirs, I even saw an urgent care as we took a walk. So the fact that everything is soo close by made up for the location! So if you're not afraid, I would recommend this place! You are literally surrounded by everything if you don't mind talking walks! Oh! There is also a Deli that is open 24 hours next door, to the south. They have everything including all kinds of food they cook. Literally you are walking distance to just about anything you need.

I was pleasantly surprised by this hotel. It was listed as a 2-star hotel on many sites, but I…read morefound it to be a very good budget hotel. No parking at the hotel, but decent parking was around the corner. The room was clean, very small, but expected for NYC. The 2 full beds really filled the room, the one partially blocking the bathroom door entrance. It is within walking distance to the subway and Yankee Stadium. Plenty of eating options nearby. We ate at the Hibachi Grille & Sushi Buffet in the shopping center across the street and everything we had good. No one tried the sushi. A note about the free breakfast at Super 8, get there early. The waffle mix was gone by the time I got enough to make three-quarters of one. A lot of the fruit was gone. People after me did flag an attendant that I had not seen. Definitely would stay at this Super 8 again.

Well this was a first for us but the price wasn't bad $75 for the entire night lol yes they rent by…read morethe hour here! But the place looks amazing clean sheets floor swept clean upgraded bathroom and solid walls! (Meaning you know something is happening next door but can't hear it!). They have free WiFi and direct tv! We are impressed!

Didn't get to stay, there was no room. All the rooms were taken. It had a great atmosphere to be…read morehonest, wonderful scenery

Nice little hotel in the Bronx. I stayed there during work in NYC; I just didn't want to be in…read moreManhattan. Two blocks away from the metro, it is well situated and surrounded by restaurants, shops, beauty salons and an amazing super market. The rooms are spacious and quiet. Not sure about cleaningness; I wouldn't eat off of the desk or counters. Exceptional 24h service at the front desk, and good breakfast. It was a solid experience.

Update 10/2024 I've…read morestayed at this hotel a few times over the years. And I've seen an improvement this visit compared to my last one in June 2024. The hotel, in general, is in a great location with easy access to food and the train, and you can find something late at night to eat for some reading. During my last few stays, I arrived late at night. I did stay in a room that has been upgraded, and I like the changes. Especially in the bathroom, but the smoke smelled on and off throughout the halls. Entry into the lobby area was sometimes too much, and just easy access to walk into the hotel for guests and nonguests. The late-night staff is always welcoming and helpful during my visits.