JetBlue

450

490

3 years ago

Friendly staff, very good flying experience, and no issues. We always enjoy when we get to travel JetBlue. One of our favorite airlines to travel. The staff is always helpful, if they can make something work for you, they will. read more

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Tammy R.

2 years ago

Jet Blue sucks rocks! My flight was supposed to depart at 7:00am this morning. It is now 11:00 am and I am still sitting in this damn terminal. Every other hour they delay the flight further. Yes... I get it the airplane needs to be fixed. Now that being said I really don't want to get in this "fixed" flight but my family is expecting me. I will definitely avoid Jet Blue like the plague after this horrible experience. Keep treating your planes and passengers crappy and you will go out of business like the rest of the sub-par airlines read more

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Barbara K.

Elite 25

212

1185

2 years ago

We have been JetBlue flyers for a good 23 years now. Only airline we've took to Florida from Boston for many years, and occasionally to Las Vegas. Lucky for us we have not yet been delayed or challenged on any of our flights. It's clean, efficient and friendly crew makes our flying experience great! read more

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Mike R.

Elite 25

1867

13466

3 years ago

JetBlue has joined the rest. Now they are another airline. Not only did they separate my son and I on a flight, they made us and others haul almost a half mile in minutes to catch a flight. While in flight, one of their employees on JetBlue chat told me to "wake up the guys next to me, for the confirmation number of my travel ticket." Idiots. It takes a lot to make me angry, but Jet Blue said "go to the gate afterwards." I did. Nice ladies but I was told to call 1-800-Jet-Blue. 30 minutes of wait time. The lady I dealt with was kind, especially after being dumped twice with "sorry for the inconvenience " with the chat feature. Yet she said her manager, despite my sprained ankle being swollen, "refused to do anything." I had compromised "waving the luggage fee," as a way for the airline to take responsibility. Not a chance. Their stock has dropped a lot with investors and I see why. Jet Blue, you used to be the best, now you are the modern US Airways, as you absolutely don't care one iota and it shows. I will pay extra to fly with any other airline. read more

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Marissa H.

2 years ago

Plane was 2 hours late! Never explained why. I'm only here for 24 hours and spent most of it in the airport! JetBlue used to be a nice airline, but ever since Spirit bought them, they suck!!! read more

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Kubasa C.

512

4 years ago

Save yourself the hassle!! They don't even have an email to reach them with concerns when your flight doesn't go as planned. This is what happen to me on April 2nd 22. My flight was canceled 2 hrs before my flight was expected to depart from the airport. My initial flight was scheduled to leave Saturday, April 2nd at 11:45am. I wasn't notified until after I paid the taxi to transport me, paid for a COVID test, and needed to find a place to stay for the night. The JetBlue employees were no help and didn't know what to say when I asked about hotel accommodations. They asked me to wait around the airport until someone could figure out instead of suggesting to call or text me. If my flight is canceled and I haven't eaten why would I want to wait around for an update that hasn't been given a time frame? By the time they called to give an update on the accommodations it was two/three hours later. They expected me to travel back to the airport with my finances to get the voucher, but I asked how long it would take and once again they weren't able to give me a response. They expected me to travel back to the airport and wait around for the bus driver but we're unable to give a set time of their scheduled arrival. As a result of missing my flight I have had to pay back deposits to customers that I will no longer be able to service. My flight was rescheduled for Sunday, April 3rd at 11:45am the next day. I arrive at the airport at 8am and receive an email that my flight has been delayed until 2pm. Shortly after the first notice I received about the delay in the flight that no one at your company knew about, the employee told me my flight was still scheduled at the original time and to grab my bags. Maybe 15mins later the system updated and she was able to see what the email had already told me. Why am I as a customer getting notified way before your actual employees? Maybe 10mins after the JetBlue system finally updated the JetBlue employee then informs me that my flight was once again canceled and wouldn't be leaving until tomorrow afternoon. At this point I have traveled to the airport 3 times at $40 a ride and another $40 to leave the airport yet again. I asked again on this second day of cancelations and was informed that none of the JetBlue passengers would be compensated with hotel vouchers or anything. We were instructed that we needed to figure it out on our own. The two extra nights in Jamaica cost me $500 total to take care of my sleeping arrangements. The worse part about all of it is even after all of these inconveniences I was still put on another flight for Monday, April 4th that will be taking me to Orlando, Florida for another over night stay that will be paid for by me because JetBlue refused to make accommodations after canceling multiple flights. As a result of JetBlue canceling two flights back to back and blaming the lack of crew members being available has cost me my job. I have been taken off the schedule until things can get resolved somehow. And on top of that my family is dealing with some pressing issues that I am needed for but haven't been able to attend due to the unprofessional and just outright despicable behavior from JetBlue and it's trained employees. As a result of all of these issues created by JetBlue, with no attempt at correcting the situation I am requesting 4 complimentary round trip tickets to destinations of my choosing equal to the flight cost necessary to travel to Jamaica and neighboring islands/countries. There needs to be an email address available for customers to make formal complaints. The live chat agents are not effectively or efficient with handling important issues. The live agent I received was rude, unhelpful, and disrespectful. So when I want to file a complaint against the live agent, I am expecting to contact another live agent? That makes no sense!!! How is a JetBlue customer or employee suppose to email the company concerns? Why don't the supervisors have this information ready for customers. The Supervisor, YesAnne, was rude, unknowledgeable, and lied about being the supervisor when I asked to speak to one when arriving on Sunday after the first canceled flight. She gave me two different emails and both of them did not work. read more

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Mark R.

184

598

3717

7 years ago

JetBlue has always been my favorite airline, the customer service is outstanding and the planes have always been immaculate. The flights always seem to be smoother with JetBlue and their prices though a little bit more are still somewhat competitive. You get what you pay for so I'm fine with paying a little extra. read more

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G V.

2 years ago

After a terrible experience with Jet Blue where our luggage was lost on a 1.5 hr flight from Boston to Richmond (and not sent to us until 6 days into our vacation) I was so pleasantly surprised to get outstanding help (and empathy!) from the Jet Blue Richmond ticketing agent, Jennifer. She originally helped us file the report when we arrived at Richmond and then helped us get reimbursed for the costs we incurred from the lost luggage on our return flight to Boston. She was so sympathetic to everything we had gone through during this trip. I can't say enough about her stellar customer service. It changed my negative feelings about Jet Blue. read more

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Michael L.

Elite 24

380

653

5 years ago

Just cancelled flight to DCA because of last minute add-on fees. Email surprise $65 for "carryons" to and from DCA and required fee for selecting seats. Able to get refund for another additional fee. All fine print hidden costs of the Basic Blue fare. Should have stayed with American Airlines. Holiday traffic and workplace stoppages are a sign of our continued failures to address basic problems. Not good at all for upcoming busy season. read more

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Arista W.

Elite 26 All-Star

116

653

1162

5 years ago

I'd give this piece of shit airline no stars if I could. DO NOT FLY JETBLUE. They suck ass. 25 hour flight delay due to their raggedy ass windshield cracking. & no one gave us advance notice. Sat in the airport for hours just to have a layover in Puerto Rico for a whole damn day. Had to argue to get them to pay for our hotel stay because at first they would not. I WILL NEVER FLY WITH THEM AGAIN AND I SUGGEST YOU DON'T EITHER. read more

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Donald S.

4 years ago

Just got detained and questioned by federal law enforcement for a same sex kiss (a peck on the lips!) on a flight because some homophobic passengers complained. Not to us, but made up lies to the flight crew. While some understood or acted like they did, it was not true. I asked for us to get off first to be safe, they said they would take care of us and I then we were detained. Never again. They ruined the most amazing vacation I ever had and traumatized us. It's 2022, right?!!! read more

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Robert L.

7 years ago

I would like commend Gary , DCA Regan. Going Above and Beyond in customer service Jet Blue need more Employee like Gary This is a little late but I never forgot. 2016 August. I had multiple Murphy law happen to me at the airport. Nothing was going right. I was early for my flight and everything got checked in. But somehow I still did not make it to the flight. I needed to be back to Las Vegas asap. I approach Gary at the counter at Jet Blue. I explained to Gary my issues and problem. Gary showed compassion and apathy to my issue. His wiliness to help me and was able to find the best possible scenario impressed me. I went to 6 other airline counter I was given the cold shoulder. Gary's Customer Services and Knowledge surpassed them all. If anyone in Jet Blue truly deserves a commendation, it is you. Thank you for all you do everyday dealing with passengers Murphy law like mine. Your excellent performance and professionalism have really changed my perception about Jet Blue services, and I really appreciate your hard work and commitment to make Jet Blue Excellent Gary thanks for the help. sorry for the late review read more

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John B.

3 years ago

jetblue used to be a good airline but now they are TERRIBLE. If is rains ANYWHERE in the USA it disrupts their operations. they delayed my last flight 5 hours before it's scheduled take off and 7 hors after scheduled departure we still don't know what's happening. and there was not a weather problem initially and not now although there was in between. read more

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j h.

4 years ago

Absolutely terrible!!! Felt like I was flying Spirit, with the bait and switch costs at the gate. Upon boarding, we were told we would have to check our carry-on bags. They charged us $65 to check each bag, but nothing was mentioned about any of this until we were actually boarding our flight. Find another airline. This company is predatory and tries to scam families. Thought I was booking with a legit and reputable airline, but turns out they are no different than other budget companies. Just be up front about total prices, instead of forcing consumers to pay hidden exorbitant last-minute fees on top of flight costs. Also, no video was available on the headrest monitors for entire duration of the flight from FL to DC. Total scam. Will never fly another mile with this shady company again! read more

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Clarissa K.

Elite 24

4044

1835

10895

8 years ago

Jet Blue located in National Airport was easy to get to. Both my hubby were TSA pre checked. Lots of gates at this airport and my families flight to Boston was conveniently located at the next gate to Ft. Lauderdale's. The gate itself lacked the amenities of a charging station. This is always a necessity these days especially if you have to entertain yourself from your phone during the flight. Thankfully this flight had screens located in the seat in front of us to watch our favorite television program. That I did by watching two continuous hours of the Housewives of Orange County while hubby watched sports news from his seat. This flight had a smaller aircraft so seating was in two's from your left and right sides. Perfect for us as one of us would have a middle seat normally as I prefer the aisle and hubby the window. On the flight to DCA the flight attendant made my day and fixed me a cup of hot tea as I slept through the regular service. Also was very happy as I booked these flights six months in advance using frequent flier points for me and hubby. The good news is that going and coming to DCA no one took our carry on as we had limited time to spend at our destination and hate when they take passengers bags because they oversold the flight. read more

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Haley K.

204

433

9 years ago

This was the best airline experience I have had and we actually left early for Washington from JAX. The pilot was incredibly nice and reassuring when we encountered heavy turbulence in a storm. The staff are super helpful and the FREE WIFI was awesome. The chips and soda selection was great and FREE! Will definitely be taking JetBlue for more of my flights. The crew from Boston were so nice and helpful. Thank you to them! read more

JetBlue - After the storm! - Airlines Near Me - Arlington, Virginia

JetBlue - Flight to JAX! - Airlines Near Me - Arlington, Virginia

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Irv S.

5 years ago

Almost every flight coming from Puerto Rico to Washington DC is delayed by 4 hours. Their excuse is that they need to work with the airplane... so for the price is not worth it!!! read more

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Rabia J.

3682

1516

6082

12 years ago

It does the trick. DC is not that big on JetBlue however it's a reliable airline. More like 3.5 in DC. They hardly have any place for the baggage claim area. Two other JetBlue flights' baggage was coming the same time our flight's baggage was coming. So it took longer than expected. Your first bag is free but the second bag is $50. They increased the price from 25 bucks to 50 in May 2014. Double price is just no fun. I guess I will be traveling super light next time. The lady who informed us felt bad about the situation, I'm sure passengers give her a tough time about it. And we tried not to make a big deal about it. Positive: The employees of JetBlue are super nice and consistent in their customer service. Overall a good airline to fly on compared to others who charge you for everything such as snacks, drinks, even for one baggage and other hidden fees. Safe flying.~ read more

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Nyla S.

153

5 years ago

Zero starts if I could..... I was to catch a flight from DCA to FLL to Kingston. Before I boarded at DCA I noticed I would miss my connection in FLL to KIngston due to THEIR delay (not weather related, they had to refuel in Charleston?!?! What the hell!!!) In short they said stay here at DCA for their next open flight in 2 days or get on this flight to FLL and your on your own. ....They held no accountability for I had to rebook in FLL at another airline and got to KINGSTON 10 hours later at my own expense. Now I have to wait on hold for 2 hours to speak to a human being to get refunded and change all my flight reservations going back for I will not fly with them again! They lost a great loyal customer card and all!! read more

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Nick M.

10 years ago

Boy I really need to stop sticking by companies that don't stick by me. I have been a loyal JetBlue customer for 15 years I have the credit card as well but every time I take JetBlue out of DCA there is an issue. Flights get delayed I get it but how about some notification . I watch the Virgin people keep their customers updates constantly and offer them a drink. It lets the customer know they care. Hey JetBlue how about customer service read more

JetBlue - Terminal - Airlines Near Me - Arlington, Virginia

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Ava G.

Elite 21

144

5 years ago

I had heard many things about this airline. Some good, some bad. Unbeknownst to me, my company booked me on this flight. I hated they switched from American but oh well. Just know you get what you pay for. The plane boarded at 410 and we sat in a hot plane until 520.. While waiting for maintenance to come, I checked my email. It that we would be departing later but advised me to come to the airport on time. What!!! I'm sitting on this hot plane!! No water, no complimentary nothing. Not even a next flight free!! First and last time!! Never again!! read more

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Emily A.

232

7 years ago

My experience flying with Jetblue this week was awful. My flight was significantly delayed on both legs of my trip and JetBlue took no responsibility for any of it when I called to cancel my future flight with them. I've never had issues like this with any other airline and I fly quite frequently. My departure flight was delayed and we were only told after we had already boarded and left the gate. So we had to sit on the plane for almost 2 hours before even taking off, for a flight that should've only been 1.5 hours. JetBlue said once the plane leaves the gate, it's no longer their fault. My return flight was delayed 3 times, and I found out as I was already on my way to the airport. My pre-selected seat was also mysteriously changed by the airline when I arrived. JetBlue said delays were due to weather, although there were no bad weather alerts anywhere along the route (I checked online). The customer service agent then looked again and said the weather delays happened 2 flights before mine, in which case the airline would've known about them more than 2-3 hours before my flight. Completely ridiculous, and clearly trying to avoid blame for handling it poorly by saying it was the weather's fault. The least they could've done was refund me for the cancellation fee of my future flight (which I have cancelled because of this terrible experience), but they wouldn't even do that. They clearly do not respect their customers and I feel I was treated unfairly. I will not be flying with JetBlue again. read more

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Hwal L.

952

5182

10 years ago

First time flying with jetBlue, and I must say it was a great experience! I almost wish they would replace some other airlines (such as Delta) on international legs. What I liked? The experience was different from even before they started boarding. The announcements were prompt and clear, and they seemed to make an appropriate, repeated effort in seeking cooperation from travellers to make it easier for those needing extra assistance to wheel through the crowd and board. The legroom was impressive, crew were friendly and efficient, and the drink and snack options were great - bottled and canned drinks and an interesting variety of bags of chips and cookies (corn chips, blue potato and sweet potato chips, etc.). I also appreciated their effort in collecting rubbish using two separate bags for recycling cans and plastic bottles. All in all, what a surprise! And oh, thank god for none of the Delta's awful and tired pretzels and biscuits. read more

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Ashlee S.

Elite 26 All-Star

1005

757

421

13 years ago

My second favorite airline after Delta. I love that they have televisions. Watching a good movie or cool documentary makes a flight ten times better. I hate flying and I've never had a bad flight with them. They must hire some great pilots because the take-offs and landings area always smooth! JetBlue has great prices as well and they always have sales. read more

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David H.

473

1910

3395

10 years ago

They took away the free checked bag (be warned they board back to front so overhead space is tight up front sometimes) but still have free TV/satellite radio as long as you remember your earbuds. It's $5 if you forget them but still beats reading the in-flight drink menu for the duration of your flight! You might get lucky like I was and your flight might be one of the lucky few where they're testing free wifi which means you could theoretically live Yelp them in the air. They do have free soft drinks and your choice of a few different snacks from a basket which sadly puts them above some other airlines these days. Everyone with the airline has always been friendly and they're cheaper than most so they'll due for an airline these days. read more

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russian_seal_ g.

5 years ago

I flew to DC in American Airlines and I read the guide lines for how many carryons I can bring for free on both flights but when I'm about to fly back they said the guide lines change so we have to pay $60 per bag (we have to pay $300 extra) this act makes JetBlue look like a selfish company taking advantage of people read more

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Avy C.

8 years ago

Shamefull service, no values as a company. 40 some kids, delayed since yesterday from flight 1979 from Reagan Airport. They are 11 year old kids waiting since 5 pm yesterday. Even food we as parents had to complain in order for the airline to react. They are still waiting 8 + hours, and every single hour they get another delay.... stop playing with humans, especially with kids. Aren't you parents as well??? Send them to a hotel to sleep properly, they are kids! First delay understandable due to weather, the rest only sorry excuses, lack of coordination and no care for humane behavior. You know the flight isn't leaving until morning, and you keep delaying hour after hour, very short minded way to save pennies on future traveling customers. Your Loss for sure read more

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More info about JetBlue

2401 S Smith Blvd
Arlington, VA 22202
Directions
(800) 538-2583
Call Now
Visit Website
https://www.jetblue.com

Hours

What time does JetBlue open?

JetBlue is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does JetBlue close?

JetBlue is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

Mon-Sun Open 24 hours

Other Amenities

Does JetBlue have free WiFi?

Yes, JetBlue has free WiFi.

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Review Highlights - JetBlue

“Upon landing, priority baggage handling ensured luggage was available promptly, making the final stage of the trip quick and hassle-free.”

Mentioned in 3 reviews

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American Airlines

1.5(386 reviews)

0.1 mi

No matter what time of day, my flight out of here is always delayed and delayed and delayed. When…read morewe finally got a plane; there was no pilot! Taking off over 3 hours late on Easter due to lack of organization is unfair. It costs people more money in expensive food courts, results in extra parking costs and will cause me not to see family today and cost me more money for dog care. Do you ever take off on time? I gave it two stars because the pilot that came to save the day did a good job getting us home. He found out 10 minutes before boarding (which again, was hours late) that he was needed for our flight. Do better American.

Customer Service certainly could improve. But part of that service, in addition to the reps who you…read morespeak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it.

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United Airlines

1.5(126 reviews)

There is no counter here, just self check-in with a service agent around to assist you but she…read moredidn't seem to pay much attention. There are peeps at the baggage drop though. Most of the United staff was friendly but some not so much, lol. The agent at the gate was meh & robotic but the Flight Attendants were super friendly & the Captain very peppy! Wishing you safe travels! Especially from this local airport!

I came from Florida to visit my grandma in Richmond, but the airport in Florida does not go to…read moreRichmond so we had to come to this joke of an airport to pay for a flight to Richmond. All the other flights before us were called, but then it came us but they delayed ours by 20 minutes 20 minutes pass and they said that they have to delay another 20 minutes 20 minutes passed again but then they said they have to delay another 10 friggin minutes then they finally called us to board the plane, but right as we were about to enter the plane they said that the flight is delayed overnight. What the hell that is not fair you let all the other flights go why not us? United stands for Unending Nightmare Involving Time Exentions & Delays And Ryan Trahan if you're seeing this BEWARE...

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Southwest Airlines

2.3(138 reviews)

0.3 mi

I love and adore SWA, but this terminal at Ronald Reagan Airport (DCA) is sad sad sad. I know…read morethat's not entirely the fault of SW, but they do have some control over their seating, organization, and layout of seating in the gate area. It was cramped and crowded and frankly uncomfortable. Restaurants in Terminal A are terrible as well. There's nowhere to eat if you get counter service, and the sit down restaurant (Reservoir) wasn't great either. Again, this is more on the airport, but if you're flying Southwest out of DCA, don't plan on getting here too early as there's not much to see or do. You don't have access to the rest of the airport once you're through security. I will say the ticketing counter was super friendly with checking a bag, and it was easy to get through security, and also a short walk to the gate. All pluses... but Southwest needs to invest in the terminal! It's a mess.

Couple things come to mind when I think of southwest:…read more - herding cattle or sometimes cats - unhappy employees - lottery So maybe it was the way I was greeted at the counter? Or perhaps it was the way they just THREW my bag onto the conveyer belt right in front of me (no hiding the bag brutality). Yes. I think that's what it is - the utter disrespect for one's property in your face. Before the purchasing seats it used to be quite disorganized with the onboarding process (cat herding) but now with assigned seating (cattle herding) it seems to be better, however the gate agents always appear to be angry and speaking loudly to toddlers all the time. On the upside, the planes appear newer but if the FA's also seem angry and annoyed with their job, it's all moot. Ticket fares are affordable. I guess you get what you pay for.

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Frontier Airlines

1.4(214 reviews)

0.2 mi

I planned a trip with Travelocity. I called Frontier customer service to get assistance with my…read moreseat choices when I had a glitch. I got help on my first call. Frontier is in terminal A. I was dropped off since I needed to arrive before metro started. If you are dropped off, there isn't much walking to security. I flew with Frontier on the way to Vegas (via Colorado). I signed up for mileage points and was forced to download the app, just to check in. The app was informative. I just don't like having lots of apps on my phone. I had issues with checking in when I thought I needed a TSA pre check traveler number. I called Frontier to get help. I was advised to go to the airport early to get the number. All Frontier had to do was tell me TSA pre check was optional. I was stressed until a TSA agent called me. If you ever need tsa - text them at the number on the web site. If you call the tsa number, you are a hostage to a list of recordings that don't always give the choice you need to resolve your hurdle. If you are using Frontier's app to check in, just press "next" when prompted to provide your tsa precheck number (if you don't have one). The boarding passes were on my phone and I didn't have to be twitterpated anymore. The flight to Denver was awesome. The flight crew was friendly and helpful. When I asked someone if they could help lift my bag into the overhead bin, the employee helped me and also informed me that employees aren't really supposed to help anymore due to injuries from lifting heavy bags. I get it.

Purchased nonstop roundtrip tickets from IAD to Tampa for only $199, thinking this is an incredibly…read morecompetitive price. After a few weeks later Frontier cancels that flight and offers an alternative ticket with a stop over in Atlanta and total flight time of over 9 hours, which was impractical so I had to cancel the whole trip.

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United Airlines

2.2(20 reviews)

I had a horrible experience on this airline. I flew from Washington DC to Chicago, then Chicago to…read moreSan Diego. The flight attendants on the long flight from Chicago to San Diego were HORRIBLE. I had a problem with my in-seat TV screen. It did not work after takeoff. The male flight attendant was super distant with me, compared to his interactions with other customers, from the beginning. He would not make eye contact with me at all from the moment I boarded, and throughout the flight. While she was serving drinks, I asked the female flight attendant for help with my tv and she said that all that she could do was have the pilot reset it. We had a female pilot so I thought that this was cool. Also, on my flight to my destination on Jet Blue, they did a reset of the TVs shortly after we got into the air; so I was familiar with this method to resolve the issue. The reset did not happen. She never came back to my row (15). None of the flight attendants came back to assist with my tv on this 4.5 hour flight from Chicago to SD. The male flight attendant was serving coffee, halfway through the flight, and I asked him if he could get my tv fixed. He said that he would come back (he made it clear that he was too busy) to check it. He never came back. I spent the whole time in the air without in-flight entertainment, as United apparently does not have a mobile app for watching anything either. The male flight attendant was also rude in my interaction with him. He made me feel like an insignificant passenger. He gave the folks seated with me 2 snack servings and was super kind to them when he spoke. He gave me one snack serving, glared at me when he asked which snack I wanted, and then rudely threw it on my seat tray. I will not fly United again. I will also not recommend United Airlines to anyone in my family. I will

Heidi at the gate was amazing! She was kind and patient with my family and I. Helped with ideal…read moreseats and helped out with the wifi for my boys! Thanks Heidi! On the plane Carla & the crew from DC to Chicago really helped out! Carla & crew, thanks so much!

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Why is our nonstop flight to SFO stopping to refuel in KS???!

Delta Air Lines

1.8(116 reviews)

Very smooth flight on my recent trip with Delta Airlines. Huge shoutout to the ground staff at…read moreAtlanta and DCA. Yaw was especially AMAZING. A true gentleman who helped me tremendously and went above and beyond to make sure everything was taken care of. Customer service like that should be studied and mirrored.

Do Not Use Delta. Worst trip in 50 years of business travel. We are military. Received orders in…read moreMarch for travel to Korea in May. We have 2 cats. Coordinated with Delta for a direct flight in early March and got one, operated by Korean Air. Delta asked for certificates on the cats, size of carriers, and types of seats requested. We gave them the info and was told later that we could not do business class with cats - tried to pay for it out of pocket because I had both hips replaced in the past few months. Delta put us in economy - refused to let us in economy plus, premier and business - we offered to pay. So we bought a third seat to put the cats in. It was such a huge hassle dealing with Delta that we called back several times to insure our cats were on the flight. I have voice recordings of Delta clerks assuring us on each call the cats were checked in. 2 days before the flight we called Delta and it was OK, all recorded. We still worried and called Korean Air the day before. KAL said they cancelled the cats travel on 20 March. Delta provided KAL the wrong dimensions of our cat carriers. KAL refused to deal with us directly on the cats. We called Delta immediately. Delta denied they made a mistake. Once we presented the recording they admitted to the mistake. We took hours on the phone the night before to get the cats on a flight .. but a different flight now and NOT direct. Got up at 0230 and showed up at Dulles at 0400 for a 0608 flight and discovered the cats were not on the flight and Delta deleted the third seat we paid for. Spent 3 hours fixing another mess by Delta at the counter, finally getting on a flight at 1038. We did get to Korea but the cats were in their carriers for 20+ hours. Most flight service personnel and attendants were kind but a few made a federal case out of having the cats on our laps, in their carriers, to pet them. We will do everything to not use Delta again. Everyone was nice "trying" to fix the problem .. no one fixed the problems .. and we were extremely miserable. Don't use Delta.

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Alaska Airlines

2.7(48 reviews)

0.5 mi•Crystal City

The wheelchair assistance through the airports is excellent! So thankful for this service…read moreInflight attendants are helpful and food is good. Our pre-ordered meals somehow failed to register, but the options available were good!

I would give this co less than 0. Last night , waiting two hours without any word , flight…read morecancelled. 9 pm. Just like that.. we get in line to explore options.. nothing for next day. We are rescheduled for same flight tomorrow.. got a voucher for one night at airport hotel. Had to pay the second. Alaska would not.. They rob off our time,they inconvenience a plane full of travelers, all they say is sorry. I said to a woman who called I would never fly Alaska if it's free. She said" I don't care" is this expected from a company rep.? I am beyond disappointed and angry. We could be home. Instead we are still in limbo and have two days to go,, an explanation would be acceptable!!!!'

Flying to LA

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Inside terminal

Air Canada

1.0(33 reviews)

Being in the Alliance with United, you world think you would get their type of customer service…read more.. that is far from the truth. Due to a "mechanical issue" with the incoming plane, our flight was delayed almost 2 hours into Montreal. Which meant missing our connecting flight into Barcelona. So now we are have a second layover in Amsterdam and not arriving into Barcelona 8 hours later. We have now lost an entire day of our trip. All agents at check in and gate completely unhelpful. The gate agent even said he isn't with air Canada, he's with Lufthansa. He said to call air Canada. There's over a one hour wait for a call back...

I'm a frequent flyer and I never had such a bad experience such as this one. Even Frontier (a…read morelow-cost airline) was more decent. First, I couldn't do the check-in on the app or a web browser because of technical difficulties. Then when I arrived at the counter, the agent said I couldn't fly with my passport card. I flew to Canada two years ago and they never said I couldn't use my passport card. Last but not least, they kept canceling my returning flight or placed me in another one without saying anything. I'm a disabled person and it isn't easy for me to move around, let alone go through all the hassle. Sorry, I don't like to rant so much but this was the cherry in the cake.