No matter what time of day, my flight out of here is always delayed and delayed and delayed. When we finally got a plane; there was no pilot! Taking off over 3 hours late on Easter due to lack of organization is unfair. It costs people more money in expensive food courts, results in extra parking costs and will cause me not to see family today and cost me more money for dog care. Do you ever take off on time? I gave it two stars because the pilot that came to save the day did a good job getting us home. He found out 10 minutes before boarding (which again, was hours late) that he was needed for our flight. Do better American. read more

Customer Service certainly could improve. But part of that service, in addition to the reps who you speak to on the phone, is having a RELIABLE flight schedule. I am looking at Yelp reviews from 4 years ago which sound exactly like my experience today. A delayed flight in Vermont caused a group of 4 to miss our connecting flight, which inexplicably decided to leave 10 minutes EARLY as we were RUNNING to our gate. Unnecessary. Then we call the airline and get some rude woman and then her rude supervisor, neither of whom knew American Airline's policy on accommodation when THEIR flight delay caused us to be stranded in D.C. overnight. They both told us we didn't qualify for hotel rooms and food vouchers, which was not correct. Finally I called and got a different representative with completely different results. This morning we arrived at the airport hours early and...you guessed it, our flight is delayed once again. I hate Frontier Airlines for their predatory bag fees, but American Airlines' issue is customer service based. DO BETTER AA. Do better! Monitor your customer service reps calls. And get your flights on schedule. People spend a lot of money on travel plans. The airline flight schedule should NOT be unreliable. I will be very wary of using this airline in the future. I certainly cannot recommend it. read more

Awful airline with lots of old cramped planes with inadequate overhead luggage space and they charge you extra for seats with decent leg room or even cramped seats with "better locations on the plane" whatever that means. I only fly them since I don't have a choice to some locations but it's not a great experience. Do have to say some gate agents, flight attendants, pilots, etc, are nice and as of 2026 they at least have free Wi-Fi rather than gouging you on that as well, but wow this airline is awful overall. read more

American is on the lower tier of airlines I fly unless I have no other choice (like business travel or limited flights into and out of an area with carrier coverage). Recently, I had to use them for a business trip to DC for a direct flight. There were no issues and boarding was easy enough - still, the small size of the planes and lack of overhead baggage space as they crammed even more seats into planes and make sure every single flight is loaded with 100% people, is extremely uncomfortable. read more

I was traveling on American Airlines from DCA to JFK. . My flight was delayed from 2:24 pm to 9:09 pm, 6 1/2 hour delay. The cause of the delay was lack of crew for the flight. Throughout the day I was repeatedly told that there would be another update soon and I would definitely make my international flight at JFK. I inquired about American booking me on another airline and that request was refused twice!! Unfortunately, no meaningful information was provided leaving me waiting at the airport all day. Because of this delay, I missed my flight on British Airways from JFK to Dublin, Ireland at 9:40 pm. After missing my connection, I spoke with an American Airlines supervisor upon arriving at JFK I requested assistance with a hotel voucher. I was told American Airlines would not give me a voucher.. As a result, I was stranded at the airport and finally booked a hotel ($157.26) at 4:00 am. the next day. British Airways would not rebook my international flight, and I was forced to purchase another ticket to Ireland on Delta Airlines ($1398.33). I also missed 2 days of my Ireland tour; one hotel night and a City Tour. I respectfully requested reimbursement for my hotel, replacement of Delta Aurline ticket, and appropriate compensation for my tour's financial loss. American Airlines did offer any compensation just 2,500 miles!! I feel American has the responsibility to reimburse me since it was their fault not providing a crew for a scheduled flight. read more

We flew AA this trip for nonstop flights SDF to DCA for Friday midday and Monday evening. Our flights were slightly delayed, perhaps 1/2 hour each time; however, information was provided to keep passengers fairly well informed. Loading and offloading both Embraer planes was fast and efficient. All staff, including ticket agents, gate agents, baggage agents, pilots, and flight attendants, were all extremely polite and approachable. Plane and gate waiting areas were clean, but slightly worn appearance and could likely use a refresh. read more

American Airlines gave me shingles. They canceled my 5am non stop flight the evening prior at 9:30pm and tried to auto rebook me for a 5am flight two days later. They said it was "due to weather" which is actually insane since I was able to rebook a similar flight to my original flight; 5:15am with a connecting in MIA with no problem. When I arrived at the airport to check my bag, the lady behind me was flying out on a 4:30am flight to a similar destination with zero concerns on weather. Also, when I did make it to my destination, they had put my checked bag on a later flight so I got to wait an additional two hours at the airport. I was supposed to land at 8:49am instead my whole journey took at additional 9.5 hours. I did, in fact, get diagnosed with shingles a few days later. I am blaming this on the amount of stress American Airlines caused. Do not fly on this sky turd. read more

Out FLL flight was so delayed. We jut came from a funeral and my mother didn't feel well, this agent from MIA flight helped us out and found us space to fly out on her flight and also board early so my 80 year old mother can sit down. She went above and beyond and made our flight home bearable. Thank you Danielle Denny for going above and beyond and for being one of the best American Airlines staff and airport staff. read more

American Airlines - Airlines Near Me - Arlington, Virginia

I keep giving them a chance and every time they delay flights cancel flights, miss connecting flights and leave you in limbo, when it happens there is never a supervisor to deal with and they literally don't try to fix it, not sure why I keep trying. Today I'm try to fly my kids to grandmas for Chat mass And the flight is now delayed More than 2 hours........ not a peep just delay updates. Seriously don't wast your time you'd be better off driving read more

Only gave one star cause I had to. Staff is all rude, flight got delayed about 7 times. Plane was supposed to leave leave at about 8:30pm but got delayed until 2:45am and all of a sudden it wasn't because the plane was broken like initially or not having a crew for probably the one good plane they have but all of a sudden it was cancelled due to weather mind you this is a flight from the DC side of Virginia to Norfolk, lost my hotel reservation, made me late to work, had to sleep on the floor of the airport cause baggage claim wasn't open at 3am then had the audacity to schedule a flight 2 days later. Mind you earlier this morning my 8:30am flight had gotten changed to 7:30am flight literally as I was checking in and that flight was already boarding. If I could give 0 stars I would. This airline is just straight up evil and inconsiderate. Oh and been waiting for my bag at baggage claim for what was supposed to be 30 minutes to an hour for actually 2 hours and counting. read more

Wow! Customer care is a deal breaker and this counter didn't pass the test. As service provider I'm always being evaluated. I feel like the captions speak for the service. The team was obviously not prepared for weather, questions, and the hoopla that comes with storms. read more

Time ta fly with American Leaving on a jet plane. Dunno when I'll be back again. Adios amigos amigas dramas y caballeros. Holas muchachos! read more

American Airlines - Airlines Near Me - Arlington, Virginia

AA is not my preferred airline, but when you live in a smaller city, options for your preferred airline may be knifed/cost significantly more, so you go with what you got. Our flight was delayed by several hours here. Not enough seats in the gate for all of the flights (delayed and on time). Staff were courteous: read more

They held us overnight because our pilot left for the night, then the next day when we we supposed to leave at 10:15, but they had delayed it another 2 hours read more

It amazes me that an airline would treat its first class passengers with disrespect and a lack of care and concern. Surprisingly, when I fly Delta, I am treated with dignity. American gate agents apparently do not receive the same training. it is unfortunate, but the quote of the weekend i had been "American is not Delta." read more

The worst service ever encountered. The flight arrived two hours late, and one of the flight attendants was not there, which caused a longer delay. When the plane boarded there were further issues. We sat on the tarmac for approximately two hours before being told that we had to return to the gate because the pilots had timed out we were told we were going to get a new crew. However, the flight was then canceled. I was booked on another flight going to White Plains not my original destination however that flight was canceled. I was booked on the third flight which left the next day causing me to then miss my Connection flight. I canceled that flight. However, my baggage was loaded on a flight I was booked on the third flight which left the next day causing me to then miss my Connection flight. I canceled that flight. However, my baggage was loaded on that flight. Even though I was not on the flight, this is a total FAA violation. My luggage was lost for four days. American Airlines baggage is the worst. They don't answer their phones, and when you do get somebody, they don't know what they're talking about. If you want a decent flight, do not fly American Airlines. read more

Brandon was fantastic. Because of the snowstorm flights were canceled and rescheduled. Upon arriving at the airport Brandon at American Airlines was patient, helpful and kind! We are Very grateful to him. read more

Mr Farid, Great Customer service glad to know their are still Great Employees who take pride In serving others, I haven't flown in a while so I need all the Help I can get, Hope I spelled his name Right, Dark Skin Man with a Great Attitude. read more

I am a priority customer with American and I've been increasingly experiencing rude and disrespectful staff while checking my bags. I was yelled at and backed in the corner of the barriers by a threatening female staff member that claimed she was the supervisor when I asked to speak to her supervisor. She was yelling at passenger to tag their own bags, even priority, which I know is not the policy of the airline. These staff need to go back to training and learn how to talk to people. Someone from American's leadership should check out their baggage check operation and see how they treat people. It's unbelievable. read more

I have had some great luck with American so far and I hope this trend continues! Competitive fares, super friendly and helpful staff and comfortable flights. Way to go AA, looking forward to more trips with you in 2025! read more

I had a bad experience with a gate agent at National Airport in DC last night. My flight was cancelled after working with maintenance for two hours and I left the airplane unsure where to collect my gate checked bag. I walked to the end of the jet bridge to ask the agent at the desk. She told me that bag pick-up was on the jet bridge but since I had left the jet bridge I couldn't go back. I was standing two feet off the jet bridge. Where is common sense and these days? A day later and I'm still steaming about this. read more

I flew first class from DFW to Washington DC and had no problems carrying on my small suitcase and my carryon bag in addition to my purse. I had a connecting flight in DC and couldn't risk that my luggage wouldn't make the second flight. At the gate in DC I am rudely informed that I have to check the suitcase . Apparently it's a rule. So why wasn't it a rule at DFW? Not good, AA. read more

waiting to go to pensacola it was supposed to leave at 2:54 here we our three hours later and just now boarding again had to wait for pilots and stewardess's horrible another major airline that can't get nobody to there destinations on time I wish I had wings so I could fly my self instead of relying on these idiots in the sky Jesus Take The Wheel PLEASE!! read more

Last night at 21:00, American changed our 0730 departing flight to 0630. That's bad enough given the timing but they cancelled our paid aisle extra room seats and shoved us into the middle seat in economy section. Can they do that after you've paid for the seat a month ago?! Then, to add insult to injury, they gave us a worse boarding number. I know it's not the airline workers fault but they wear the uniform and get paychecks from American. The entire horrible experience is an example of how messed up the airline industry is and how far removed the mahogany row leaders are from their customers. Let's change the American CEO's flight at the last minute then shove him into a middle seat in the back and make him board last. That seems fair. read more

Where to start? Last summer we almost missed our son's graduation when there was a last minute untimely published gate change in Dallas. The recent storms in the East had us on hold for literally five (5) hours to rebook. But AA mistakenly cancelled our rebooked reservation. They did rebook the cancelled rebook, but changed the seating assignments which caused a severe problem for me. They failed to have a Complaint Resolution Officer available as required by DOT regulations. The gate agent at DCA was incredibly rude, unhelpful and dismissive, referring me to a web site. The web site was unavailable with a message saying, "Looks like this page has taken off" or words to that effect. A total horror. read more

Everything!! Terrible customer service and delayed flight. Airport attendant turned their badges around so we could not see what their names were! My husband had problems boarding flight due to ticket issues I took care of 3hours ago, please make sure your employees have a smile on there face and talk to customers with great concern. Flight 2355 to west palm beach, they were extremely mouthy with my mother as well read more

I arrived at DCA around 1 PM and it now 1:51 PM. Bag Track shows bags unloaded from plane, but still no bags at baggage claim. Horrible customer service! Poor. No wonder your rating are so low. read more

American Airlines is the largest user of DCA - yet Its corporate policies do not respect local community concerns regarding quality of life. It refuses to support establishing a Fly Quiet program at Reagan National to incentivize efforts to mitigate noise. American punishes the DC area with excessive noise and pollution that negatively affect health. Please boycott. read more

Go ahead and purchase a first class ticket pay 3x a coach and don't get access to their lounge. Nowhere does it state that while purchasing the ticket. Not only that customer service is sad at best. Unfortunate that this has the name American in it. Not something we should be proud of. read more

MCO TO DCA LEG. My colleague needed a wheelchair assist so we lucked out-- Carty is hospitable and kind. I learned that the wheelchair assistance is OUTSOURCED. and that they don't have benefits. Please tip generously. read more

American Airlines - Airlines Near Me - Arlington, Virginia

I fly AA about once a week for work... Yeah, there are times when weather and/or the FAA cause delays and then there are times when delays are due to issue with ground crew or other aspects controllable by AA. But overall, they're still an amazingly great airline... Like it or not, they're the best thing we've got in the US. Yes, Emirates and other int'l airlines do first class and comfort much better, but between Delta, UA, and AA, I'm going to go with AA each time! Those whining about issues really need to stick with their discount airlines, which might get them to their destination with no issues if everything goes well. But when things doing go well, those airlines can't offer another plane or better service, so you get what you pay for! read more

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Avoid American Airlines at all cost!!! The customer service is unprofessional and rude, and based on behavior appears to be untrained. During an extended delayed, the travel assistance desk was poorly staffed and took nearly three hours online to reach the desk -- at which point they were completely unhelpful. The check-in counter was very rude, and falsely accused us of making a change to our ticked, which was found to be a "glitch" in THEIR computer system. Of course nobody at American Airlines offered the slightest apology. The extended delay of over 13 hours cost us over $500 for an overnight hotel -- no compensation was offered by American. There are also several other examples of poor customer service, but not enough time to describe case by case. No wonder American Airlines keeps losing money. Please avoid these clowns! read more

American Airlines has recently become my air carrier of choice for work travel. The 45 minute cut off for taking bags was a bit of a change from when I used to fly Delta exclusively, but it's not that big of a deal. The crew working for AA does a good job of keeping the customers moving and getting them on their way. They are patient (which working behind the counter requires you to have some thick skin) and friendly. Also, I'm very glad they have inflight wifi entertainment now. Safe travels. read more

Horrible already. I hate American Airlines. Today started out badly with check in and now I I'm worried they'll lose my luggage again. Not ready for today. read more

American Airlines - American you suck. Already started as a bad trip and it's not even 6:30. - Airlines Near Me - Arlington, Virginia

DO NOT FLY AMERICAN AIRLINES! Going to Ft. Myers this morning there was a gate change and they didn't tell us!!!!! Had to reschedule for tomorrow. No phone number for customer service you have to request that on-line. NEVER FLY AMERICAN AIRLINES read more

RSW to DCA Requests to check in carryons at gate was met with rude unappreciative procedures and instructions Plenty of overhead space read more

Honestly worst airline I've ever flown ... I've never experienced this either southwest or delta. Putting my bag on a plane you didn't even put me on.. not able to get me a flight until the next morning... My bag is now is a city that isn't even my final destination. Just all around terrible experience. 0 out of 10 highly don't recommend read more

Last time I ever fly with this unreliable and unprofessional airline. They should go out of business so they're not even an option. Every single time my flight has been delayed HOURS every time. I don't understand why when I book a flight for 8 am the airline thinks it's okay to change it to 12:30pm. So far. They seem to like to change it up on you last minute a lot.. I don't think they account that there is a reason people book an early flight! They also have you running round from gate to gate cause they change that up on you last minute too. It's extremely frustrating and I will never fly with them again. read more

I am deeply dissatisfied with the service I received on Flight AA5076 on June 26th. My flight was perpetually delayed for hours until it was finally cancelled at 1:45 AM. I was traveling with my four-year-old daughter, who was understandably exhausted by this time. Due to her fatigue, I was unable to wait in the long line at baggage claim to retrieve my checked luggage. The baggage representative assured me that I could retrieve my luggage the following morning. However, when I attempted to collect my luggage the next day, I was informed that it had been sent to Detroit. This resulted in me being without essential items, including my work laptop, for three days. Being without my laptop had a significant impact on my productivity, as it contained important files critical for my work. To top it all off, the next available flight was three days later. That is when I finally received my bag and finally got to Detroit. This situation caused a considerable inconvenience and disruption to both my personal and professional life. I emailed the company more than once to request compensation or a voucher for all of the inconveniences. I received an email from Chad Brunstein in customer relations that said they are sorry for the inconvenience but we "look forward to having you on board again soon". No money, voucher, credit of any kind was given to me. I have been a customer of American Airlines for awhile, but this situation has scarred me and I will not be flying with this airline again. read more

Another late take off. At least they are consistent. Slot times are not a factor, optimized management non existent. Living off its legacy, no wonder Delta eats their lunch! read more