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Southwest Airlines

2.3 (137 reviews)
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The view of DC
Helene S.

DCA to HOU. Or...... You can't control the weather, but you can take control of getting your cancelled flight rescheduled. On the way to DCA, got a message that our flight was cancelled. Instead of out on Sunday at 6:45 PM, now out on Monday at 6:55 AM. No thank you! Got on the phone with an agent, can you drive to Baltimore instead??? There is a 6:15 PM. Good that we did not take a Lyft there. That one got cancelled, too. Reached DCA airport, spoke to an agent who changed us from DCA to HOU to a new itinerary. DCA to St. Louis to Pensacola to Houston. Anything else, we asked?? No, this is it. Noticed that the connection was a tight one, so called again (the agent on the phone said that we had plenty of time to make a 5:15 PM flight in St. Louis even though we had not left DCA yet at 5:30 PM). Then waited in line at the airport as we knew that we would miss our connection and they changed our flights from St. Louis to Pensacola to Houston to Monday at 5 PM while I was talking to them on the phone. Back to the gate agent. This time from DCA to Nashville to Houston. Better because again, just one stop, but now due to more flight delays, we would also miss that connection. Walking through the terminal noticed that the 12:45 PM DCA to HOU flight still had not departed and they also had Oreos. Definitely needed a snack. The gate agent said that they were just waiting on a pilot and crew since they had timed out. Plus they still had a few open seats!! Called SWA once more and hopped back in line at the gate as hold time on the phone was 1-2 hours!! The 12:45 PM direct flight from DCA to HOU still had 10 seats available at 7:21 PM. On the phone for 45 minutes, but the gate agent managed to get two seats on the flight. Thank you. Finally boarded at 9:09 PM....DCA to HOUston!!! Our luggage went to St. Louis initially, but we were able to pick it up the next day in Houston. Yay for luggage trackers and AirTags. Thank you for the patience that the SWA gate agents showed during the chaos and the off duty pilot who volunteered to fly the delayed flight back to HOUston. (P.S. This story is for you, Joy B., and thanks for dinner.)

Luna ready to fly her first from east to west.

Flew with my baby girl Luna for the first time. This was also my first time flying after nasty car accident left me claustrophobic. I would give 10 if could. Flew non stop both ways out West and back. San Diego airport clean and wonderful. Flew in and out BWI. Flying with a dog and first time in many years think has been 18 years since last time flying. Sad to see SW old seating policy leave. Part what made them stand out was the lack of seat assignment. On the way out they asked me if needed assistance with wheelchair. I declined but wasn't long before regretting that choice. Paid the fee to board early which if had taken the assistance that would not be necessary. Flight was easy and staff wonderful. The stewards were kind and considerate that I was flying with a dog. Few times she had her sticking out they asked me to keep her in bag entire flight. She slept the largest part of flight. I didn't give her any medicine either. On my return scored a flight home last minute half off. It was a night flight or red eye some would call it. Flight was leaving at 9 arriving home 5 am. Remember we have time difference. The plane was just about empty right along with airport. Easy through TSA even. This time was flying alone. Flight out my daughter flew with me but now I was alone. I got assistance and yes they used a wheelchair. I saw the looks because I can walk but I have anxiety plus travel with my girl gave me more anxiety. I also have long list medical issues that can't be seen. Heard people on plane talking about folks using the service while walking just fine. For people that may not understand just because they wheel you doesn't mean can't walk means need assistance. I was able board sooner to settle my dog done and put my things away. However the service was priceless at BWI. Good thing had the service no way that I would been able make that long LONG walk carrying a dog plus my things. Southwest Airlines was wonderful. They made everything go smoothly. Thought travel with my dog would be a big deal. It was not. They are one of better airlines imo. Everyone super friendly.

Gail B.

We visited family in Florida. I researched several airlines to compare prices. Southwest was reasonable and we could take two bags onto the plane. I checked a bag on my return flight. There isn't assigned seating. You can check into the flight 24 hours before the flight. Passengers board according to their check in number. For an additional $15 you can check in earlier. It wasn't necessary to pay for an early check in. We were in row 10 on the way to Florida and in row 13 returning home. If I were taller, it would be worth checking in early to get an exit seat. They have more leg room. We enjoyed watching movies using Southwest's WiFi. There was a hiccup with the return flight. The gate number changed from the time our boarding passes were printed. I am glad I was paying attention. We could have missed our flight. The Southwest app has useful information. I could track my bag and look up flight details.

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2 months ago

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4 months ago

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11 months ago

There are two duplicate pages for this particular business and have been reported to Yelp for combining.

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5 years ago

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8 years ago

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2 years ago

Southwest Airlines employees yell at you if you are unable to check your baggage at the kiosk. They make you feel dumb

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4 years ago

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4 years ago

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2 years ago

The flights are reasonable, and no luggage charge, up to two bags under 50lbs All flights were on time.

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4 years ago

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7 years ago

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2 years ago

Made us wait on the runway for 50 minutes. Poor communication and lazy service. I would avoid

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3 years ago

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Review Highlights - Southwest Airlines

I have had to fly JetBlue recently due to flight schedules and I had a very negative customer service experience with them.

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Frontier Airlines - My small bag that cost me big.

Frontier Airlines

1.4(215 reviews)
0.1 mi

I planned a trip with Travelocity. I called Frontier customer service to get assistance with my…read moreseat choices when I had a glitch. I got help on my first call. Frontier is in terminal A. I was dropped off since I needed to arrive before metro started. If you are dropped off, there isn't much walking to security. I flew with Frontier on the way to Vegas (via Colorado). I signed up for mileage points and was forced to download the app, just to check in. The app was informative. I just don't like having lots of apps on my phone. I had issues with checking in when I thought I needed a TSA pre check traveler number. I called Frontier to get help. I was advised to go to the airport early to get the number. All Frontier had to do was tell me TSA pre check was optional. I was stressed until a TSA agent called me. If you ever need tsa - text them at the number on the web site. If you call the tsa number, you are a hostage to a list of recordings that don't always give the choice you need to resolve your hurdle. If you are using Frontier's app to check in, just press "next" when prompted to provide your tsa precheck number (if you don't have one). The boarding passes were on my phone and I didn't have to be twitterpated anymore. The flight to Denver was awesome. The flight crew was friendly and helpful. When I asked someone if they could help lift my bag into the overhead bin, the employee helped me and also informed me that employees aren't really supposed to help anymore due to injuries from lifting heavy bags. I get it.

Garbage carrier. 5 hour delay. You get what you pay for. Shame on anyone who would work for and or…read moresupport this company. Never again

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Frontier Airlines
Frontier Airlines
Frontier Airlines

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United Airlines - Line due to cancellation

United Airlines

2.2(20 reviews)
0.3 mi

I had a horrible experience on this airline. I flew from Washington DC to Chicago, then Chicago to…read moreSan Diego. The flight attendants on the long flight from Chicago to San Diego were HORRIBLE. I had a problem with my in-seat TV screen. It did not work after takeoff. The male flight attendant was super distant with me, compared to his interactions with other customers, from the beginning. He would not make eye contact with me at all from the moment I boarded, and throughout the flight. While she was serving drinks, I asked the female flight attendant for help with my tv and she said that all that she could do was have the pilot reset it. We had a female pilot so I thought that this was cool. Also, on my flight to my destination on Jet Blue, they did a reset of the TVs shortly after we got into the air; so I was familiar with this method to resolve the issue. The reset did not happen. She never came back to my row (15). None of the flight attendants came back to assist with my tv on this 4.5 hour flight from Chicago to SD. The male flight attendant was serving coffee, halfway through the flight, and I asked him if he could get my tv fixed. He said that he would come back (he made it clear that he was too busy) to check it. He never came back. I spent the whole time in the air without in-flight entertainment, as United apparently does not have a mobile app for watching anything either. The male flight attendant was also rude in my interaction with him. He made me feel like an insignificant passenger. He gave the folks seated with me 2 snack servings and was super kind to them when he spoke. He gave me one snack serving, glared at me when he asked which snack I wanted, and then rudely threw it on my seat tray. I will not fly United again. I will also not recommend United Airlines to anyone in my family. I will

Heidi at the gate was amazing! She was kind and patient with my family and I. Helped with ideal…read moreseats and helped out with the wifi for my boys! Thanks Heidi! On the plane Carla & the crew from DC to Chicago really helped out! Carla & crew, thanks so much!

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United Airlines - United

United

United Airlines - United

United

United Airlines - Why is our nonstop flight to SFO stopping to refuel in KS???!

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Why is our nonstop flight to SFO stopping to refuel in KS???!

Delta Air Lines - They open at 4am

Delta Air Lines

1.8(116 reviews)
0.3 mi

Very smooth flight on my recent trip with Delta Airlines. Huge shoutout to the ground staff at…read moreAtlanta and DCA. Yaw was especially AMAZING. A true gentleman who helped me tremendously and went above and beyond to make sure everything was taken care of. Customer service like that should be studied and mirrored.

Do Not Use Delta. Worst trip in 50 years of business travel. We are military. Received orders in…read moreMarch for travel to Korea in May. We have 2 cats. Coordinated with Delta for a direct flight in early March and got one, operated by Korean Air. Delta asked for certificates on the cats, size of carriers, and types of seats requested. We gave them the info and was told later that we could not do business class with cats - tried to pay for it out of pocket because I had both hips replaced in the past few months. Delta put us in economy - refused to let us in economy plus, premier and business - we offered to pay. So we bought a third seat to put the cats in. It was such a huge hassle dealing with Delta that we called back several times to insure our cats were on the flight. I have voice recordings of Delta clerks assuring us on each call the cats were checked in. 2 days before the flight we called Delta and it was OK, all recorded. We still worried and called Korean Air the day before. KAL said they cancelled the cats travel on 20 March. Delta provided KAL the wrong dimensions of our cat carriers. KAL refused to deal with us directly on the cats. We called Delta immediately. Delta denied they made a mistake. Once we presented the recording they admitted to the mistake. We took hours on the phone the night before to get the cats on a flight .. but a different flight now and NOT direct. Got up at 0230 and showed up at Dulles at 0400 for a 0608 flight and discovered the cats were not on the flight and Delta deleted the third seat we paid for. Spent 3 hours fixing another mess by Delta at the counter, finally getting on a flight at 1038. We did get to Korea but the cats were in their carriers for 20+ hours. Most flight service personnel and attendants were kind but a few made a federal case out of having the cats on our laps, in their carriers, to pet them. We will do everything to not use Delta again. Everyone was nice "trying" to fix the problem .. no one fixed the problems .. and we were extremely miserable. Don't use Delta.

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Delta Air Lines
Delta Air Lines
Delta Air Lines

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Air Canada - Cancelled flights with Air Canada.

Air Canada

1.0(33 reviews)
0.3 mi

Being in the Alliance with United, you world think you would get their type of customer service…read more.. that is far from the truth. Due to a "mechanical issue" with the incoming plane, our flight was delayed almost 2 hours into Montreal. Which meant missing our connecting flight into Barcelona. So now we are have a second layover in Amsterdam and not arriving into Barcelona 8 hours later. We have now lost an entire day of our trip. All agents at check in and gate completely unhelpful. The gate agent even said he isn't with air Canada, he's with Lufthansa. He said to call air Canada. There's over a one hour wait for a call back...​

I'm a frequent flyer and I never had such a bad experience such as this one. Even Frontier (a…read morelow-cost airline) was more decent. First, I couldn't do the check-in on the app or a web browser because of technical difficulties. Then when I arrived at the counter, the agent said I couldn't fly with my passport card. I flew to Canada two years ago and they never said I couldn't use my passport card. Last but not least, they kept canceling my returning flight or placed me in another one without saying anything. I'm a disabled person and it isn't easy for me to move around, let alone go through all the hassle. Sorry, I don't like to rant so much but this was the cherry in the cake.

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Air Canada - Flight delayed yet again from Ronal Reagan - whole day wasted #AirCanada

Flight delayed yet again from Ronal Reagan - whole day wasted #AirCanada

Air Canada - The flight that was confirmed and out of Baltimore - in which the representative booked us to leave out of Reagan airport which got delayed

The flight that was confirmed and out of Baltimore - in which the representative booked us to leave out of Reagan airport which got delayed

Air Canada - I cannot believe this.

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I cannot believe this.

Southwest Airlines - airlines - Updated June 2026

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