I would never work with Jetset again. My father booked a cruise for our family via Jetset, in hopes it would make for an easy booking. As we wanted to extend our travels a few days on either end of the cruise, I reached out to them, letting them know we'd be booking our own travel and hotel, not doing the cruise package deal. Once I looked at the places they wanted to book us, I was shocked at the prices, and understood they must get commissions from booking unknowing customers into said locations. I'm glad we booked it ourselves, for 1/4th the price. In terms of the cruise that was booked - the details of the cruise were impossible to decipher, and I realized that after months of emails back and forth, Jetset was only sending me documents forwarded off the internet. They sent me stacks of papers inches high that were confusing. I finally contacted the cruise itself, which was Oceania, and they told me they'd sent a proper packet to us a month ago. When I contacted Jetset about why we weren't given any proper information, they constantly had fellow workers, 'listening in' on our conversations, so they could cover their asses. They said, 'Oh! It just arrived today! How weird!', although I was given the precise date it was sent by Oceania. After that, I stopped contact with Jetset, and worked exclusively with the cruise (Oceania) on understanding the details of the trip. Additionally, I asked about insurance for one of the family members for our trip. I was told I could buy some, and I did - without ever being told that there were several tiers of insurance for purchase. When I contacted Jetset about their misinformation to me, again - fellow workers 'listened in' on each others call, as our travel agent got defensive. A few days later, she sent a very defensive and detailed letter about why we were not told about the varying degrees of insurance. Finally, Oceania had incredible service, however - everyone on the cruise was over 60, which was a bit strange for me. Also, the ports we hit were blech and their tours overpriced and uninformed. I don't blame Oceania for any of this though. But Jetset simply didn't know anything about what they were booking - and every time I had a question, they had to contact Oceania and ask them, when I could do it easily myself. In short, Jetset knows nothing about what they're booking, tries to add overpriced items to your schedule, and spends more time covering their asses than giving straight information. The headache that they caused us before the trip, and the possible money we've lost as we bought the wrong insurance afterwards, makes me warn everyone - DO NOT WORK WITH THEM. YOU CAN EASILY BOOK THINGS YOURSELF FOR MUCH CHEAPER, AND WILL HAVE BETTER CUSTOMER SERVICE. That being said, everyone that worked there was, 'nice'. They said, 'Thank You', and 'Sincerely', and 'I apologize', a lot. But the only people who I think would need help with bookings are older people who don't know how to book via the internet. Guess what. They book for you over the internet, print things off the internet, and when you are confused, tell you to look at an app. Terrible experience. read more

Bottom line we were charged $8500 for a trip that I was able to recreate on Expedia for $6200 (only after they charged my card on a non-refundable/changeable basis). I would've been ok with about $500-$1000 extra - but $2300 tacked onto $6200 for just booking hotels and flights and not much else - is too much. They didn't provide much advice at all, all they did was book hotel, air and train tickets!! Probably 2 hours work total. And then when our bags were lost by our airline, their local contact was polite but not any help at all in recovering the bags. I figured after we'd paid a $2300 upcharge that we'd at least get someone local who would be of some help, but no. So again $500 would've been fair, $2300 was not. One positive - their local private guides were pretty good. read more

I have used Lindsey at JETSET for a number of mostly international trips and vacations. If I could give them 10 stars instead of 5, I would. Lindsey is hyper-organized, knowledgeable, and adept at making last minute changes. She is also a genuinely friendly person. Highest recommendation. read more

Peter and Jill planned a top notch trip for my husband and I to South America this past February (Chile, Argentina and Uruguay). The private tour guides they arranged for us throughout made our trip truly unforgettable. They listened to our likes and dislikes and our accommodations and excursions were off the beaten path and incredibly unique. They also have point people in each country you can contact 24/7 that will help you with anything you might need. They learned It was my birthday while we were on the trip and Peter and Jill arranged for a wine tasting & lunch in a gorgeous private vineyard in Cafayate and other surprises throughout the day. They also have an app that has your whole trip itinerary that you download prior to your trip which is amazing! Thanks for a trip we will never forget!! read more

We recently returned from a group vacation in Italy. We traveled to Rome, Postitano, Amalfi coast and Sicily. I give the 3 stars for the destinations. The accommodations were not equal to the description we paid for and the hotels were overbooked and not able to accommodate our group of 6 equally. The private transfer vehicle was not conducive to our group and too small.... our luggage was an issue to fit. The tours were jammed packed and several hours over the time scheduled. There was little time given for leisure. Next time we will book our own tours! When we ran into snags...Mellissa our travel agent seemed put out and questioned our disappointment with the room categories we did not receive as paid and then referred us to Exclusive Italy for assistance. They were very accommodating..Next time we will book directly with them given the poor service we received from Mellissa. I think Jet Set Travel is a middleman you can do without! read more

Love everyone at Jet Set! We mostly work with Lauren Maggard and she makes going on vacation a dream. We first discovered Jet Set when we were planning our honeymoon over 12 years ago. Since then, they've planned a number of trips for us -- including babymoons and family vacations for us and our 3 children. They get travel - with and without kids - and have every detail covered. One of our children has a severe food allergy and travel is extremely stressful, especially internationally. They not only recommend hotels that they know can handle something like this, but they ensure the hotel is more than "on it". I am confident that I would not receive this level of service if I booked on my own (trust me, I've tried!!). We have also received room upgrades a number of times when checking in and other perks. The process is seamless and you will love these ladies. read more

This company is horrible. They charged me $300 for the itinerary that I originally gave them. The only difference was they added a third party's prices which were outlandish to say the least. For example, we took the trip without their influence for less than $2500 which they quoted over $7000 (this was over our range). Additionally, we stayed at top five hotels according to TripAdvisor and they quoted higher prices at hotels ranked over 400 on the list. They added no value to our trip, but still defend their usefulness. What a joke of a company! Do use them! read more

Words can not describe how grateful I am for Lindsey at Jetset. She made our honeymoon a trip of a lifetime. Everything was set up and made our travels a breeze. We could not have ask for better service which allowed us for just enjoy the trip and not fuss on all of the details. Lindsey spent the time to understand exactly what we were looking for and was able to exceed those expectations by finding us the hidden gems of Bali. I look forward to using them again and would recommend them. Thank you Jetset! read more

My family has used JetSet for several trips (India, United Arab Emirates, Ireland, Belize, and Punta Cana to name a few) and we will continue to use them in the future. The quality of service is always beyond our expectations (we use the wonderful Melissa Pugh but all of JetSet's advisors are superior) and the quality of travel is unparalleled. Our trips have been smooth and fun-filled thanks to their planning and careful attention to detail. Also, their travel app (AXUS) is genius and a perfect way to easily access your itinerary, as well as any and every document you might need for your travels. Do yourself a favor and let JetSet do the work for you so you can just enjoy! read more

I began working with Michelle several months ago to plan for our honeymoon. I will DEFINITELY continue working with her for all future travel planning and booking. Initially, My goal in working with a travel consultant was to have an experienced advisor to offer ideas and research I would be unable to find on my own. I definitely accomplished this goal and SO much more. The process was flawless from beginning to end! Our honeymoon was absolutely perfect in every way!!! I can't wait for our next trip!! read more

We recently booked a trip for our family (myself, husband and 2 kids ages 6and 9) with Pete and Jill to Costa Rica. We wanted to do a big bucket list trip and originally were interested in Hawaii. They suggested Costa Rica since flights are shorter and it's less expensive and we so glad they did! We loved it! Costa Rica was not on our radar as we thought it would be dangerous and our children were too small for most of the activities but Everything about the trip was amazing! The hotels, transfers, tours... top notch! We knew nothing about the regions, geography, climates, language or culture and They did a great job organizing the itinerary. We would have been overwhelmed by options (which places to stay, regions to visit, companies to book for excursions and transfers (and driving ourselves around the country surely would have proved to cause many of arguments and stress on the trip)). Pete and Jill took the guessing out of the game! They suggested we visit different regions and booked us wonderful hotels with private transfers from Manuel Antonio to Monteverde, to La Fortuna, the Arenal volcano area and set up all our tours. By moving around the country we were able to really experience the culture, people and see the actual countryside and different climates (dry ocean area, cloud forest and rain forest). They made several calls to double check the safety and age requirements for our children and gave us great recommendations on activities. We did everything... sunset snorkeling, hiked, zip lines, repelling, tree climbing, hanging bridges, fishing, night hike, Manuel Antonio national park, hot springs, tubing in a river, horseback riding, animal encounters, visited a wildlife sanctuary, played on the beach and walked around every town we went to eating and drinking at local restaurants (water is absolutely fine to drink!). We created great memories for our family without any stress or worry. Our driver Roy, was the best and taught us so much about the regions, culture and economy. Costa Rica should be on everyone's bucket list! We had a wonderful experience with Pete and Jill and will use them again for our next big trip! Pura Vida! read more

Jetset has arranged trips for my wife and I to South Africa and Nevis and both trips were excellent. The level of care and service they provide is beyond comparison. read more

Made our entire trip VIP! Could not have been more helpful in making sure every detail was taken care of. I wouldn't consider taking a vacation without the peace of mind that Jetset provides. read more

I have used Jetset for multiple trips and highly recommend them. The knowledge they provide regarding various locations and destinations is unbeatable! They helped me select and plan our very favorite trips we have ever taken. They can help with all of the details and specifics of the trip- making it where the entire thing is planned for you- and they can put it all on an app, which keeps it all super organized. Jetset has helped arrange trips for us with in the United States and also as far away as Africa-- and all trips have been absolutely perfect with no details forgotten. read more