Listen Carefully. After using Neal's company to book our trips in the past, we went instead with a…read moreneighbor this year who works at Century Travel, and ended up -running back- to Neal to fix our reservations to Hawaii. He did so kindly. Neal is -fast-, courteous, and understand the needs, standards and budget of his clients. Speed is key when trying to book flights. The guy we left dragged his feet, and ticket costs skyrocketed by 1k for first class. If you're a frequent flier like me (Platinum on Delta) here's the value added to using Neal. -the headache of booking, and getting best rooms etc, is his. -at MOST, you pay the same amount as if you booked the trip yourself, but you get more in upgrades, room selection, perks, and of course personalized service. -on anniversaries, he's had everything from chocolates to champagne waiting in the room. We learned the hard way. Use Neal.

My parents referred Neal to my fiance and I when booking our honeymoon, and we couldn't be happier…read morewith their referral. When planning a wedding, not everything goes perfectly and this includes the honeymoon. We recently discovered, without notice or warning, that American Airlines had cancelled our flight out of Grenada to Miami. If it wouldn't have been for Neal and his attention to detail, we could have been stuck between a rock and a hard place with limited return options. Since Neal caught the mishap early, he was able to use his expertise to find alternate options and now we will be staying an extra night in Grenada at the same resort for FREE (as well as a resort credit) while carrying over our prearranged travel plans to the following day. We have never met Neal face to face because of our location differences (he's in Atlanta and we reside in Cincinnati) but his professionalism allows him to set up the perfect vacation for all of his customers no matter where they are located. I would highly recommend working with Neal no matter where you reside or what type of travel you are planning if you want it done perfectly. If we would have gone with one of the travel sites, there is not a doubt in my mind that we would have been out of luck with due to the airline's mishap. My fiance and I thank you Neal and we look forward to experiencing our wonderful honeymoon in Grenada!

We used Rockett Getaways to plan our trip to an all-inclusive resort in Mexico and again to help…read morewith our trip to the UK. Both experiences were no less than stellar. LuAnne and then Anna took great care and consideration to help plan two special trips, especially Anna with the UK trip. We easily stayed within budget and experienced some of the most incredible sights of the commonwealth. It was made even easier with an app they provided that contained everything we needed. Anna worked around some specifics we had in mind, was thoughtful and responsive, and even helped to facilitate some refunds we had coming our way. We'll be using Rockett Getaways for every big trip we take in the future. 11/10 - highly recommend.

In April we contacted LuAnn Rockett to plan a 2-week trip for us in late September to…read moreBudapest/Prague. Rockett made all transportation, transfer, and hotel reservations, added a couple of tours, and we explored independently beyond that. This was not a budget trip. Our hotels were very nice, truly 5-star in most ways. Locations in both cities were away from the historic centers, but we're public transit savvy, so it was fine... Anna Potter of Rockett planned an incredible Budapest History Tour for us on our last day there -- it was the highlight of our vacation, Anna is Great ! We really loved both cities! Regarding our transportation, it was adequate, but a recurring hassle... Rockett somehow booked 3 different reservations, on 2 code-sharing airlines. We discovered this after our deposit, not before. A month prior to our departure, Rockett provided tickets on one airline, while the actual flights were on the other. This resulted in the loss of expensive seat upgrades (not refunded) and an inability to check-in online for any of our flights. Rockett blamed the airline(s) for all of this, but she chose the airlines, made all the reservations, and issued the tickets.. Also, we got stranded in Budapest, because our pre-paid transfer from hotel to train station didn't show up. Transportation was an expensive disappointment, and we never got much of an explanation, just casting blame about. I wish there were a 2 1/2 star rating. I came home feeling a bit taken advantage of, due to my lack of experience. I would highly recommend Anna Potter for personal tours, because of the effort she expended for us, but I would not recommend Rockett for your transportation needs ..

I have traveled with the guidance and advice of Kathy for greater than 15 years. She has provided…read moreconnections and accommodations that I never would have found and her extra efforts have made every trip a success. With her years of travel agency experience, she researches the best prices and flights and is aware of problematic schedules to avoid. I have never been disappointed. Dianne T., Florida

Best travel agency around! I have been working with Dan for the last couple of years, and his…read moreattention to details is impeccable. Travelling can be so stressful, but Dan makes it a breeze. Cannot recommend enough - I would give 10 stars if I could :)

The owner is so kind & currently only plans cruises at the moment. But he was super helpful and…read moresaid he'd send my info to colleagues that could help me out. If you're planning a cruise, this guy seems like a very helpful and kind person to assist you!!

I agree wholeheartedly with Alena's review. We discovered Richard through a webpage called Cruise…read moreCompete. Richard provides incentives that are, on average, better than or comparable to other travel agencies. But where he excels is in customer service. As Alena states, he is a very patient agent. His knowledge of the cruise industry is second to none. Best of all, he has contacts within the cruise industry that made him invaluable during a recent dispute we had with one of the cruise lines (which shall remain nameless). We are customers for life. Give him a call when booking your next cruise. You can thank me later.

This company is horrible. They did not correctly book a hotel. WE were only made aware when we…read morelanded in the foreign country. They booked us on the beach when we were to be in the rain forest. I cancelled the trip they were planning for us due to poor service and follow through. They never gave me my money back, over $17,000. The company needs to be looked at by the Better Business Bureau for fraudulent activities.

With this being my first visit to Mexico, Eugene Toriko was able to plan an amazing trip!…read more My first stop was Habitas in Bacalar, Mexico. Habitas was breathe taking peaceful...food and staff were amazing. Second stop was La Valise in Tulum, Mexico. The room had an amazing view of the ocean plus the hotel is conveniently located close to some very cool boutiques, restaurants and bars. Dinner was at Nu Tulum located across the street from La Valise and if you have the chance of visiting, see Roberto, the head bartender! His mixology skills are too notch and his knowledge of Mezcal is on point!!! My third stop was Jashita Tulum which is located on Solomon Bay...totally secluded on the other side of Tulum...another amazing place with wonderful staff and food. The hotel's restaurant, Pandano is somewhat of an Italian/Mexican fusion with maxing dishes and they actually make fresh pasta by hand on site! The owner Clemente even visits each table every evening to greet the guests and "spread love" as he would say. All three places were breathe taking I didn't have to worry about anything! Eugene Toriko took care of every detail and made sure to check on us to see if everything was good. I definitely will be using this agency for all of my future travels.

I was referred to Love and Light Atlanta Photography by a friend of mine. I called to see about…read moregetting some portraits done of my daughter-in-law while she was still pregnant, before my grandson was born. We worked with Tiffany, the photographer, on ideas for outfits, poses, and locations. She was very attentive and just a pleasure to work with. I would recommend them to anyone looking for photographer and I will call her again to schedule some portraits of the whole family very soon.

From the owner: Love and Light Atlanta is a parent company with several different entities including: Property…read moreManagement; Vacation Rental Hosting; Event Planning, Photography, Travel Agency, & Social Networking.

I used Kesha to book a trip to Savannah and everything was perfect and seamless. She helped me find…read morewhat I needed in my budget. The customer service was also top notch!

From the owner: Travel Agent in Atlantaread more

Terrible...terrible...terrible! I have no clue how she is still in business. She is money hungry…read moreand very unprofessional. She took my friends and myself money and haven't replied to us since. We all booked for a trip she never properly greeted us, and when she did, she was requesting money. Our trip was for to be paid off July 1st. She changed my invoice to June 1st after I told her how I felt. When I reached out to her to see why my invoice date had changed, she didn't reply. And she hasn't replied at all. She just basically took our money and haven't said 2 more words to us. I would just like a refund atp.

I just came to see the 5 star reviews she claims to have. PLEASE read her reviews on FB & the BBB…read morebefore you give her any money. She has no documentation to state the deposits are non refundable but once you pay it you can absolutely guarantee the communication will immediately slow down or become nonexistent. Everybody is not taking time to leave her a bad review. PLEASE proceed with caution of your choose to book with her. If I could give zero stars I would have.

I would never work with Jetset again…read more My father booked a cruise for our family via Jetset, in hopes it would make for an easy booking. As we wanted to extend our travels a few days on either end of the cruise, I reached out to them, letting them know we'd be booking our own travel and hotel, not doing the cruise package deal. Once I looked at the places they wanted to book us, I was shocked at the prices, and understood they must get commissions from booking unknowing customers into said locations. I'm glad we booked it ourselves, for 1/4th the price. In terms of the cruise that was booked - the details of the cruise were impossible to decipher, and I realized that after months of emails back and forth, Jetset was only sending me documents forwarded off the internet. They sent me stacks of papers inches high that were confusing. I finally contacted the cruise itself, which was Oceania, and they told me they'd sent a proper packet to us a month ago. When I contacted Jetset about why we weren't given any proper information, they constantly had fellow workers, 'listening in' on our conversations, so they could cover their asses. They said, 'Oh! It just arrived today! How weird!', although I was given the precise date it was sent by Oceania. After that, I stopped contact with Jetset, and worked exclusively with the cruise (Oceania) on understanding the details of the trip. Additionally, I asked about insurance for one of the family members for our trip. I was told I could buy some, and I did - without ever being told that there were several tiers of insurance for purchase. When I contacted Jetset about their misinformation to me, again - fellow workers 'listened in' on each others call, as our travel agent got defensive. A few days later, she sent a very defensive and detailed letter about why we were not told about the varying degrees of insurance. Finally, Oceania had incredible service, however - everyone on the cruise was over 60, which was a bit strange for me. Also, the ports we hit were blech and their tours overpriced and uninformed. I don't blame Oceania for any of this though. But Jetset simply didn't know anything about what they were booking - and every time I had a question, they had to contact Oceania and ask them, when I could do it easily myself. In short, Jetset knows nothing about what they're booking, tries to add overpriced items to your schedule, and spends more time covering their asses than giving straight information. The headache that they caused us before the trip, and the possible money we've lost as we bought the wrong insurance afterwards, makes me warn everyone - DO NOT WORK WITH THEM. YOU CAN EASILY BOOK THINGS YOURSELF FOR MUCH CHEAPER, AND WILL HAVE BETTER CUSTOMER SERVICE. That being said, everyone that worked there was, 'nice'. They said, 'Thank You', and 'Sincerely', and 'I apologize', a lot. But the only people who I think would need help with bookings are older people who don't know how to book via the internet. Guess what. They book for you over the internet, print things off the internet, and when you are confused, tell you to look at an app. Terrible experience.

Bottom line we were charged $8500 for a trip that I was able to recreate on Expedia for $6200 (only…read moreafter they charged my card on a non-refundable/changeable basis). I would've been ok with about $500-$1000 extra - but $2300 tacked onto $6200 for just booking hotels and flights and not much else - is too much. They didn't provide much advice at all, all they did was book hotel, air and train tickets!! Probably 2 hours work total. And then when our bags were lost by our airline, their local contact was polite but not any help at all in recovering the bags. I figured after we'd paid a $2300 upcharge that we'd at least get someone local who would be of some help, but no. So again $500 would've been fair, $2300 was not. One positive - their local private guides were pretty good.

Condor Tours and Travel took great care of us and helped us experience an exceptional honeymoon at…read moreSandals Emerald Bay in the Bahamas. We had to change our wedding and honeymoon date after booking and they were able to help us change our booking workout extra out of pocket expense. We were so prepared and enjoyed every minute of our trip. Will definitely be booking future trips through them. It was literally hassle free.

From the owner: Specialty: Custom adventure and luxury travel worldwide. Cruising - ocean, river, expedition,…read moresmall yacht. Custom wholesale to Central and South America and South Africa. Destination wedding, honeymoons, group travel.