First time using Jetstar. Booked business class on a 787 from HNL to SYD and on to OOL. Price was reasonable compared to American, Quantas, or British Airways. Yes it's a low cost version, but seats were like domestic business class. Don't expect to fully recline. Meal service was attentive and good tasting. Not great, but acceptable. Baggage processing was the fastest I've ever encountered. Overall they were above average read more

Our flight was scheduled to leave at 9:40 and overnight our flight got moved to 9:20. We got the notification overnight so we woke up too late to leave any earlier. After rushing to the airport, we made it to bag checkin at 8:42 (two minutes after checkin had closed). We asked for help because the machines would not let us check in and Richard at Adelaide airport turned around and yelled at us to tell us to stop shouting (we weren't). We tried explaining to him the situation and he shouted over us "you got notified, if you're two minutes late, too bad" and proceeded to turn around and ignore us. He told us that we should have left earlier, but I told him we weren't notified in time to see it to change our alarmed and he yells at my family "get away". Making an absolute scene. We went to the service desk to ask for help and the lovely people behind there checked our bags in. Right after our bags got checked in, Richard went over to the poor girl and told her off for helping us. While I understand that we should have been earlier, given the circumstances and how far we live from the airport. Even if Richard wasn't willing to make an exception, the way he yelled at us despite us not shouting, being rude or swearing was absolutely disgusting and not okay. Really disgusting, and the fact that a man like him is a front for the company is disgraceful. In the end, boarding STARTED at 9:20 as the flight was half an hour late... read more

We had a really bad experience at the luggage counter. The customer service is poor - staff Mio is very cold and unpleasant and does not accommodate to any extraneous circumstances regarding connecting flights. To be honest, I have never encountered anybody as ridiculous and as cold as the attendant Mio at the check-in luggage counter. She insisted us to throw away all luggages that she has no right over our freedom. Very overbearing and unyielding and caused us undue stress. playing games with us for the whole half an hour ordeal. The supervisor is more courteous but still unflexible. Please fire Mio. I would never recommend anybody taking this airline again. By the way- allow more time to commute to terminal 3 for all the budget Japanese airlines at Narita, compared to the other ones. read more