I don't even know where to start. I held off on this review for several months while trying to…read moreresolve the issues I had with this jeweler, but things just kept getting worse and worse. To be fair I did notify this jeweler that I would be writing this review, so this should not come as a surprise. Several months ago my mom and I were walking through the mall and she happened to walk by a display with a certain ring that caught her eye. (back story, my mom sold her wedding ring almost 40 years ago because we did not have enough money when we moved to the states, and my dad passed away a few years ago and she's really wanted to purchase a ring to wear). She went inside the store and asked about the ring and the salesman said that it was $10K, that was too expensive for my mom as she's 77 and on a fixed income, so the salesman said that he could try to call the owner and see if he could go down on the price. Not 2 minutes later he came back from his phone call and said that he had great news, the owner said we could have it for 30% off! Now, that sounds great on the surface, but it gets ugly fast. My mom agreed to the price, as her adrenaline was going at full speed at this point, and I didn't intervene because for once I told myself, let her enjoy this and let her finally get a ring. She paid for the ring and we were told to come pick it up the next day. I asked if we would be receiving a Certification and we were assured that we definitely would. After my mom got home, the adrenaline wore off, she realized that it was going to take her years to pay this off, and instant panic set it..so she thought to herself that we would go back to the store and tell the gentleman that she had buyer's remorse and surely if she explained the situation they would understand. The owner was there and he refused. He said that she could "exchange" it for another ring but she would have to choose a higher priced item. WHAT? How does that solve her problem or make any sense? We practically begged, which was embarrassing in and of itself, but he wouldn't budge. He recommended that we just do a private sale. When I asked for the certification he said that it doesn't come with one. I told him that the salesman said that it would and he said no, it doesn't come with any official certification but he would draft an appraisal himself and send it to me immediately. Well, one week passed and no appraisal had arrived. I called the store and asked for the owner and made another plea with him to please return the ring, and he became annoyed and quite rude. The situation escalated, admittedly partly by me because he was being so aggressive, and he ended up hanging the phone up on me. I decided I would just try to sell the ring and be done with him. Well, I went to 4 different jewelers and they ALL looked at me like I was crazy for paying that much for the ring that my mom bought. They said they wouldn't even consider purchasing it from us for even $3000, and the kicker? The ring had a crack where the raised part attached to the main ring. Mind you my mom had never worn the ring. They said it wasn't even worth half the money we paid for it. EVERY. SINGLE. ONE OF THEM. We tried putting it up on ebay for half the price and didn't get a single inquiry. We made a hail Mary move and did what we never do, and filed a claim with her credit card company, which obviously did not work to our favor. Last week we returned to the store to see if he would just let us do an even exchange for the ring, because at this point my mom didn't even want to look at it anymore. There was so much stress involved with trying to deal with this that she didn't even want to put it on her finger. This was supposed to replace the most special gift she had received from my dad, and instead she just wanted to tuck it in a dark corner and never look at it. The owner wasn't in the store but the SAME salesman (who didn't remember who we were) suddenly sympathized with our situation and said that he would call the owner. He came back and said the owner said that he would exchange it for something but we would have to choose something that was DOUBLE the price. This, clearly, was an intentional spit in the face and F you to us. How vile of a human being do you have to be to do this? I understand this is a business, but humanity should also still exist. I just about lost it in that store. Another gentleman standing by and listening, his name was Hovig, walked over and said that he would talk to the owner himself and that he would call me the next day. Days later and no phone call. For God's sake stay away from these people. Go to a jewelry store and deal with a jeweler that has an ounce of humanity left in his soul. I'm no softy and I do believe that policies are in place for a reason. But I do also believe that there are special circumstances and OWNERS of their own company should always consider these things. STAY AWAY.

Trust, honesty, and transparency are things that I look for in any jeweler for any size bauble…read more Michael at Kristof's brings all three. This Fashion Square staple has been here for decades and brings Valley patrons a variety of high-end earrings, necklaces, and bracelets to your pretty self for a fraction of the retail price. Pieces are made in-house or sourced from traditional places like Italy, so you can find a mix of elegant and dainty rings, necklaces, and earrings that still make a statement and can be equally modern and edgy. The jeweler's enormous stock of higher-quality diamonds means there's something for every budget. And sales are the best time to score a deal, as I was ready to read half a paycheck on a multi-strand diamond dazzler. The jeweler is also tops when it comes to sizing, cleaning, and more. The best part of the experience is how Michael will tell you when something is worth upgrading. Gold? Maybe. Diamonds? Absolutely. Will defo be back!

​"I had a wonderful experience at this jewelry store! Hany and his beautiful wife are amazingly…read morepolite, welcoming, and professional. Doing business with them was an absolute pleasure. Highly recommended!"

Great job with a beautiful design done well on a short timeline. Great vibes. Worked with us on the…read moreprice. Definitely appreciate their service!

lovely jewelry I got them to be very helpful and kind when I walked in the door. They were quite…read moreeducated and helped estimate my jewelry right away..

Ernie was fantastic to work with on our custom wedding bands. He took the time to understand…read moreexactly what we wanted and had 3D printed models made so we could see and feel the design before committing, which made the whole process feel dialed in rather than a guessing game. He was patient walking us through options and clearly knows his craft. Highly recommend to anyone looking for a jeweler who actually listens and delivers quality work.

Cannot recommend JR's enough. We came in wanting to design a custom engagement ring, and they made…read morethe whole process easy and we felt cared for the entire way. We had a specific vision: a unique piece with subtle pink stones set into a hidden halo. Getting the exact color right turned out to be tricky, but instead of just settling, they worked with us and swapped out the original stones for ones that matched exactly what we were going for. That kind of patience and commitment to getting it perfect is rare. They also let us use our own diamond, which a lot of places won't do, and they built the setting around it beautifully. The finished ring came out even better than we imagined. Their prices are extremely fair too, which is extremely refreshing compared to some other shops in the area. Finally everyone in the store is fantastic and so nice. You never feel rushed or pressured, just genuinely taken care of. If you're looking for a custom piece (or great jewelry from people who actually care), this is the place. Five stars, easy. Thanks everyone so much! We will be back to design our wedding rings!

I absolutely love J R's Diamond and Jewelry! My family and I have been coming to J R's for years…read morefor all of our jewelry. Whether we are celebrating a birthday, holiday, anniversary, or graduation, J R's has the most beautiful selection of rings, earrings, bracelets, necklaces and more! All their diamonds are natural and stunning. They also do custom pieces as well. Jeff and Eileen are so kind and always take the best care of us. Absolutely shop at J R's for the best service and beautiful one of a kind jewelry pieces!

I cannot say enough great things about Tom Jackels of Jackels Collection and his incredible team!…read more To celebrate my 35th wedding anniversary, I decided to have my wedding ring custom redesigned and my wedding band updated. From start to finish, the entire experience exceeded my expectations. The finished piece is absolutely stunning, and I could not be happier with the results. From the very beginning, Tom and his team demonstrated an exceptional level of professionalism, craftsmanship, and personal attention. What impressed me most was Tom's incredible attention to detail, creativity, and expertise in design and diamonds. He took the time to understand exactly what I wanted and transformed my original ring into something truly special that honors 35 years of marriage. Several members of my family have worked with Tom over the years and have always received outstanding service and beautiful results. So, when it came time for me to choose someone to redesign such an important and sentimental piece, I already knew I wanted the very best. Choosing Tom Jackels was absolutely the right decision. What truly sets Tom and the Jackels Collection apart is how they treat their customers. You are not just another customer--you are treated like family. That genuine care, combined with Tom's exceptional knowledge, craftsmanship, and expertise in diamonds, makes the entire experience truly first-class. If you are looking for one of the very best jewelry designers or want exceptional quality and expertise when purchasing diamonds, look no further than Tom Jackels and Jackels Collection. I am extremely grateful for everything Tom and his team did for me and absolutely thrilled with my new ring. Five stars simply are not enough!

My appraiser's advice: get four offers before you sell anything…read more So I did. Brought in a mixed lot -- diamond rings, gold, some estate pieces. Three other Beverly Hills jewelry buyers made offers. Tom made the best one. By far. But it wasn't just the number. Tom walked me through each piece -- what he was seeing, why it was worth what it was worth. Not a whiff of hard-sell BS. Just an expert who knows what he's doing.

I had a wonderful experience working with Aziz. He's knowledgeable, professional, kind, and patient…read morethroughout the process, answering my questions and providing honest guidance without pressure. The craftsmanship of my diamond ring and earrings exceeded my expectations, with exceptional attention to detail. Their skill, integrity, and warmth are rare, and I highly recommend him to anyone seeking beautiful jewelry and outstanding customer service.

Mike: Thank you for the amazing experience from start to…read morefinish. Your people skills are impeccable. You have been in this business for over thirty years for a reason. As you know, this is my second transaction with your company. Market fairness, best practices and fair negotiating skills are a hallmark to your superior service. Safety is first when transactions take place. Parking availability, safe access to your location via secure elevators and numerous security cameras, as well as your real time guidance over the phone made my experience worry free. Thank you for escorting me to my vehicle - that was a bonus. The transaction was very stressful free and not pressure driven. You respected the pace I was going to be careful in my thinking process. Even if it took us two hours to conduct our business, you displayed patience and kindness. When I got home and checked my zelle account, me being not tech savvy, I called you to clarify how to access the transfer. On the phone, you assured me that we would get through the process and I had nothing to worry about. Two minutes later after your real-time guidance with your accounting manager and myself, I was able to access the funds. Sorry about that- I gave you a different cell number that was not registered in my zelle account. Again - thank you and your support staff for making my experience a very pleasant one. Be safe always.

I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure…read moreto work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust!

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been…read moreoutstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases.

This place is incredible. I had a very tricky order I needed a fast assist with and Billy and Dana…read morewere both incredible. The world would be a better place if all businesses were ran like this one. I can see why they've been in business for 40 plus years. I give them my highest recommendation

It was truly a blessing to come across Global Rings Jewelry. The quality of the craftsmanship is…read moreexceptional, and the rings are absolutely stunning. I must say, what stood out most was the transparent and educational experience from the owner Billy, and I thank God for this encounter, quite an Honorable man. From the beginning we felt that we had been led to the right place. I highly recommend Global Rings Jewelry to anyone looking for beautiful, high-quality jewelry with amazing service. Thank you, Mr.Billy, for making such an important milestone even more special and memorable.