I had a wonderful experience with Burbank Jewelry Outlet! Zaven and his family have been a pleasure to work with. They completed several jewelry repairs for me, created a beautiful custom cigar band, and most recently designed a custom bracelet that turned out even better than I imagined. Their craftsmanship, attention to detail, and customer service are exceptional. They were patient throughout the design process and truly cared about getting everything just right. I highly recommend Burbank Jewelry Outlet for anyone looking for a jeweler they can trust! read more

Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

I've been coming to Burbank Jewelry Outlet for several years, and every experience has been outstanding. Whether I'm browsing or making a significant purchase, everyone has always been friendly, welcoming, patient, and never pushy. I've purchased a few pieces of jewelry here over the years, and I'm currently looking at upgrading my wife's wedding ring. I've met with the owner, Zaven, several times throughout the process, and he has been incredibly knowledgeable and generous with his time. He never rushed me and took the time to explain every detail so I could make an informed decision. I even brought my wife in on a separate visit, and Zaven patiently went through everything all over again, explaining the differences between natural and lab-grown diamonds, discussing the pros and cons of each, and answering all of our questions without ever making us feel pressured. His goal genuinely seemed to be helping us make the decision that was best for us, not simply making a sale. When you're spending a significant amount of money on luxury jewelry, this is exactly the kind of customer service you hope for honest, transparent, educational, and patient. I highly recommend Burbank Jewelry Outlet to anyone looking for quality jewelry and exceptional customer service. I'll definitely continue coming back for future purchases. read more

I reached out on Yelp to ask for a quote to set a pair of loose diamond round earrings in 14k white gold. I was quoted $300 for 1.5 carat total weight. Please keep in mind, at the time of the quote, gold was valued at $5100 per ounce and when I visited, it dropped to $4600 per ounce. I came in, and was told it would be $400-$450 because my total carat weight was in actuality 1.58. I let them know about the estimate I received, to which she angrily said, this is why I hate it when they do online quotes, because people don't know what sizes they have. And then she also got upset because she doesn't know who gave me the quote because of the way Yelp profiles are set up. My mistake for the sizing, but it's not even a full 1/10th of a carat weight. An extra $100 for 0.08. I would understand an increase relative to the weight, had it been 2 total carat weight, that's completely reasonable at half a carat per $100. She said it costs $200 to source the settings, and it doesn't include the labor to polish and clean the item. She started stuttering when she was trying to justify the pricing, so I knew she was lying. A quick google search tells you differently, and they have access to warehouse pricing, so let's be real, she chose to arbitrarily charge more because she felt like it. I left and went with another local jeweler, where they gave me the exact same setting for $300. Don't take what they tell you at face value, do your own research, and make sure you don't get swindled by this business trying to take advantage because they think you don't know any better. read more

Burbank Jewelry outlet is efficient, honest, and dedicated to a great customer experience. I first began coming to them with minor repairs and now I come to them with my every need. Just like any curious jewelry enthusiast, I explore jewelers and designers, yet none stand out as greatly as Burbank Jewelry Outlet. Prices are fair, design work is impeccable. What I also appreciate is that they will tell you when something is unrealistic. Not every wish is recommended by a professional of their craft and I respect them for that and always being informative. HIGHLY RECOMMEND! read more

Professional & knowledgeable jewelry pros. Reasonably priced beautiful jewelry. We are very happy with our ring design. And...Jewelry cleaning of items purchased at no charge. Our jewelry center from now on. read more

They are amazing. I took in a bunch of sentimental items for repair and they did such an amazing job. Looking forward to coming back to make some custom items too. Thank you! read more

best place to buy or make your jewelry. Could not be happier with the service they offer. Amazing customer support. Seta was incredible helpful to find my perfect wedding band. Zaven designed the ring for me and shared each step with me. I even thought me a bit about jewelry making. I will not go anywhere else for buying or designing my jewelry. read more

Had a great experience here! Everyone was nice and the service was quick and efficient. I had previously gone elsewhere to get a quote, but it was very low so I decided to come here and I'm happy I did. They gave me a fair price for the jewelry I was selling. Definitely recommend! read more

These people are the BEST in the business!!! My fiance and I came in a few months ago to get my ring custom made... I had the stones, and wanted a very particular setting, and they created a masterpiece!! We got married today (July 2nd 2025) and I wanted to share this with the world. The top ring is their work - it came out so well that when they asked me to try it on for final fitting, I started to happy cry, which got a couple of the employees to get emotional as well!! This store forever has my business should I ever need more jewelry or repairs. Customer for life!!! read more

Burbank Jewelry Outlet - Top ring done by business - Jewelry Near Me - Burbank, California

There are professionals working here who really know their craft. They even showed me behind the scenes, and everything is very serious and well-equipped. They have all the machines and tools needed for work of any complexity. Highly recommend read more

Very friendly and fast service! We had our wedding rings resized here and they were don't in a few hrs. Mine was from a 9.5 to an 8. A gold ring with lots of detail. Super happy with the results. Thanks again! read more

Do not try calling this place and asking if they have a certain chain or bracelet. They say anything to the customer just to bring them in even though they don't have the merchandise. I called them and asked them if they had a bracelet. They told me they did once I got there. The lady pulls one thin bracelet and says this is Franco only 1 we have. Lol 1st and last time visiting this store read more

This is my first year review and I am so excited to do it about Burbank jewelry outlet. Not only did they fix my very expensive bracelet. But they did it while I waited! The cherry on top was the fact that I had gotten the bracelet in a knot when I got home and drove back within five minutes and they help me with that too. The folks and Burbank jewelry outlet go above and beyond for their clients. We recommend anyone! read more

Burbank Jewelry Outlet - Evil eye bracelet - Jewelry Near Me - Burbank, California

I had such a lovely experience at Burbank Jewelry Outlet. I went to purchase a chain and pendant for my son. I had so many questions and quite excited so I forgot to ask the young lady her name. She was kind, polite, and very patient. They have very beautiful pieces, I absolutely recommend this place and I will definitely return. Thank you! read more

My experience with them was exceptional! Across the board they helped me every step of the way. Very knowledgeable, fast and trustworthy. I highly recommend and will be coming back for more jewelry in the future. They made a custom engagement ring for my fiancé and a the service was impeccable. Thank you for making our engagement that much better! read more

I love these guys! I've referred so many people here bc they get the job done and do it very well. Everything from plating to repairs. their turnaround is usually hours to a day. It's so ideal and it saves you from driving to gross downtown LA's jewelry district. They having parking and are easy to get to, too! I highly recommend them for any repairs or questions about fixing or restoring jewelry. They're trustworthy and also have very reasonable pricing. read more

We decided to drive 30 minutes to this place because we heard good reviews for this jewelry store. Very nice people and good prices. I love both pieces that i purchased. read more

This review is overdue as I've now had Burbank Jewelry Outlet work on two different pieces of mine, but I cannot recommend this place enough. First of all, the owners and staff are incredibly nice, I felt like I was leaving my jewelry with family. They resized my engagement ring within a few hours and it was perfect. Then I brought them literal pieces of an old ring, and they transformed it into the most epic wedding band ever. I wish I needed more jewelry right now just to go back!! You shouldn't go anywhere else, but here. read more

I called in for an emergency, or what I thought was an emergency. I have my engagement photoshoot tomorrow and I woke up and saw a massive black smudge in my diamond. I didn't know what it was! I called Burbank Jewelry Outlet and told them about my dilemma. The sweetest woman on the phone said, "don't worry, get here before 4pm and we will figure it out for you." I dashed out of work, went to battle on the 405 to the 101 to the 134 to make it to them by 4:15pm. They still took me. I was greeted by the woman on the phone, she saw how frantic I was and must have known immediately that it was me. She took a look at my ring and said they're going to try to help me. Another woman came up and looked closely at the ring. She said she's going to do her best to make sure everything is okay. She took my precious back with her, I heard a loud pressure steam coming from the back like my ring had been teleported to Mordor from Lord of the Rings. Clearly my ridiculous mind led me astray and I needed a glasses of wine to ease the anxiety. She came back to me holding with my precious in her fingertips and lo and behold, she's shiny and perfect! The black smudge of Sauron was wiped away (lint) and it looked brand new! I couldn't stop thanking her and told her she saved my shoot! She had the biggest smile on her face, truly from the heart. I asked her how much I owed and she said, "Don't worry about it. Have an amazing time at your engagement shoot." I was shocked. Not only did she just Gandalf the White me but she morphed into Gandalf the Grey before my eyes. I told her she turned my day around and couldn't stop thanking her and the staff. That gesture goes to show you incredible their customer service is. From the phone, to how they greeted me to how they kept wishing me well as I left. I was speechless by their generosity and genuine character. They earned my business and I will be returning for family gifts! read more

They were great at handling my request. They went above and beyond to help fix my problem. I was very happy.

I had a great experience at Burbank Jewelry outlet. Very helpful service with a quick turnaround and a great product! Would highly recommend. read more

It's a very small store with a nice selection of jewelry. The staff is nice and welcoming.

Burbank Jewelry Outlet is a hidden gem!! They have EXCELLENT customized creations !! They are amazing at listening to your ideas and then implementing them into a beautiful product !! I had my grandma's mothers very old and special diamond that is a family heirloom. They were so careful to recut it just slightly to improve the shine and sparkle. Together, we designed the perfect setting to hold this love. Haykui at the front is so sweet and kind. She makes you feel super comfortable and cared for Zaven is a master at his craft and designs beautiful! He is smart and very experienced, yet easy to work with and a genuinely nice person ! I'll be back soon to make A custom necklace Highly recommend read more

Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

Dream ring come true. - Excellent Experience - Friendly and Accommodating - Quality Sourcing - Family Owned and Knowledgeable - Plus, a very talented craftsman, Zaven After researching national brands online, I digged around for a local jeweler that was not going to just sell us something behind the glass display case. I am an artist myself, and I could not help being very specific on what I wanted. Some would call me an EXTRA clientele. lol. It does helps knowing what you want but if you don't, it's ok! Zaven and his family crew has been crafting rings for a long time and can give the best suggestions for your wants, needs and budget. I came in twice, knew what I wanted the second time and they did all the work. Sent me 3D renderings of the setting, accommodated any revisions and skillfully made my dream ring come to life. I've never had real jewelry before so having such a smooth experience when you make such a large purchase definitely helps with the anxiety of being tricked or fooled. I agree with other 5 Stars customers here for Burbank Jewelry Outlet. They are amazing to work with and I fully trust them. Last tip, be realistic about your timeline and budget. I was not in a rush so if you need some thing immediately you need to be a little patient as creating anything magical takes time. Now that I've announced my engagement, I can finally write this well-deserved review! I am truly happy with my ring. (My fiancé is, too. lol) read more

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They repaired my engagement ring; they did a terrific job and were fast and very friendly. Highest recommendation.

This review is loooong overdue. Zaven and his family are beautiful people. They truly embody how a family business should be run. I went to him when i was getting ready to propose to my now-wife and I had a design in mind for the ring. I had a consultation with Zaven and when it was all said and done, the ring was beyond my wildest expectations. Both of my own bands were also done by Zaven, and he helped me out every step of the way. I would never go anywhere else for my jewelry needs. I am so happy to recommend everyone to them because they are truly masters of their craft. read more

Great place! They've fixed two pieces so far for me and it's always quick and affordable. My official go-to for all jewelry fixes.

My family and I have been a long time customer here for many years and they are my go to jewelers for anything I need. I have had them make my engagement/ wedding rings, multiple custom made jewlery pieces and complex Jewlery repairs and have always been very happy with their work. Zaven and his team have done nothing but impress me with their capability, quality and craftsmanship. If you can imagine it they can make it. They are very honest, trustworthy, and straightforward, which is very rare to find someone like them in the Jewlery business. I highly recommend anyone to them who is looking forward to an excellent experience with very high quality work. Give them a visit it, you won't regret it. read more

Amazing designer Zaven. I wanted a camera shaped diamond ring. And here's the picture. It needs no description. read more

Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

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I had a fantastic experience at Burbank Jewelry Outlet! I had lost the sapphire in my antique wedding ring, as two of the prongs holding it in had worn down. Sarah was very nice, showed me some beautiful new stones to choose from, and assured me I'd get the best price. She was right -- the cost was much less than I expected, and my ring was ready the next day. It looks better than new! I also treated myself to a very pretty and inexpensive pair of earrings (though they also had beautiful high-end jewelry in the case). Highly recommended. read more

Burbank Jewelry Outlet - Antique wedding ring, made beautiful again by Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

I love this place! Thank you, other Yelpers, for leaving reviews! I had been wanting to repair three sterling silver rings for a long time and I trusted this place because of the good reviews. Sterling silver band repairs start at just $10, that's the cheapest I've ever found! Two of them had a cheaper filling decoration on them so they had to be repaired with a laser method for $15. One I enlarged for an extra $5. The lady said it might take two days because of the laser method, but then the next night she called to tell me they were ready! I came in the next morning and picked them up. They take credit, debit and cash, so that was convenient. Now all three fit great and they are back on my fingers. I am so thankful this place was able to do the repairs. Other places have told me it wasn't worth it to repair the ones with the cheaper filling decorations on them, but this place used a laser for just $5 more than their standard repair price AND the repairs are perfect! Thank you for making it possible for me to wear these rings again. My grandmother gave them to me and she has passed away for many years now. The rings slowly broke one by one and I thought they might be doomed to just be in my jewelry box, but apparently not! Cheers!!! :D read more

Burbank Jewelry Outlet - Gorgeous jewelry! - Jewelry Near Me - Burbank, California

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These guys made my dream engagement ring! It was challenging to find a jeweler to set a loose diamond we had bought online. Zaven explained the challenges of setting such a large stone and kept the details I wanted while making sure the structure of the ring would hold up over time, I was grateful for his obvious knowledge and experience. I felt their pricing was very competitive over other jewelers I had spoken to. When my ring turned out to be a bit larger than I expected, they said they do the first resizing for free on the rings they make! Excellent policy and they got it back to me same day. Overall just a great experience, highly recommend. read more

Burbank Jewelry Outlet - Top of ring - Jewelry Near Me - Burbank, California

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Come in with a friend because she was picking up a ring and asked if they fix rings, putting stones back in etc and how much they charge. First of all, the staff is super friendly and helpful, I'd come back just for the customer service. Secondly, their price to fix my jewelry is unbelievable. I had gone to other places and had yelped other jewelry locations they were all asking for $100+ for a simple fix on one ring. I payed way under $100 for what I had done. I got a silver ring's stone put back on that had fallen off and a gold ring stone replaced because it fell off and I never found it. Not only did they fix my rings but the turn around time was insane. I got it back same day! that I wasn't expecting. When I got my rings back....omg. The SHINE! They also cleaned them which made them literally look new. I am super grateful for the service the provided. If you have jewelry needs, definitely check this place out. read more

Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

Zaven and his team did such an incredible job designing my engagement ring and our wedding bands. They were so supportive and communicative during the entire process and working with them made it so much more enjoyable! Cannot recommend them enough. read more

Burbank Jewelry Outlet - Jewelry Near Me - Burbank, California

Me and my fiance' went to this place to looking for my engagement ring and turn out the one they have it's not exactly what I want,So I show them the picture and tell them all details I want.They're soooo understanding and gave us a good advice! So we customize it and I just went to pick up my ring today guys! It's absolutely perfect and beautiful and it's my dream ring that I always want! My dream come true! I'm super highly recommended this place if you looking for your wedding or engagement rings or any kind of jewelry! They're so nice and good people! You're will get what you want and the price you comfortable with also. read more

I was referred to Zaven and his amazing selection by my brother, who also bought his engagement ring from the same shop. Truth be told, I was referred to the shop by my brother's wife--she's the one who has the actual good taste in the family. As soon as I walked in, I realized how important the referral business is, because this is a family-owned operation-- but don't think that that has any negative impact on the quality! Putting aside the massive selection of jewelry, the true gem of this place is in their custom-work. Again-- my brother got a custom ring and so have I. Our significant others are less likely to throw a hissy-fit whenever they look down and see the sparkling beauty on their hands. The customer service is second-to-none. Since buying the engagement ring (3 months ago), I've come back and made 3 other purchases. Their prices are extraordinary-- there's no need to haggle like you're at a market bazaar. I trust them explicitly and their care and attention to detail is exceptional. I highly recommend them-- they have a lifelong client in me. read more

I'd like to make a correction/update to my previous review. Within 12 hours from my posting, Zaven immediately gave me a call to apologize for my experience and made it clear that what I had experienced was completely unacceptable. I learned that his business is growing and that there were some growing pains, in which he was trying to figure out the right balance of his involvement in the day to day operations. He emphasized that this was not an excuse and apologized that my numerous emails and calls had unfortunately not reached him. Zaven was extremely sincere and it reminded me of why I wanted to work with him in the first place. He offered to do our wedding bands to make it up to us, which we agreed to give it another shot, and Zaven went to work immediately. He has been so responsive and quick with everything. He looked into different avenues for us to pursue and provided his honest feedback for many of my questions, which I really appreciated. We received one of the finished wedding bands today and it's absolutely gorgeous! My prior experience was an outlier and I can confidently say that Zaven is one of the most amazing people to work with. He has taken the learnings from my previous experience, and I feel confident that he will not let the same negative experience happen to anyone else moving forward. I will definitely keep Zaven in mind for any future work! read more

Popped in here a few weeks ago to get my ring resized and was delighted by their friendly customer service, price, quick turn around time and they got the job done perfectly! Felt really comfortable leaving my ring in their hands! read more

This shop is fantastic! I got engaged and decided I didn't want a ring, but my future mother-in-law talked me into it, so fiance and I decided to browse and get a feel for what I wanted. This was our first stop and the woman who helped me (I think her name is Sarah) was so helpful and kind! She helped me scope out settings that I might like without any pressure whatsoever for us to buy that day. I was impressed so I hung onto their card. I browsed the big stores in the mall and was super turned off by their pushiness. I went to another jewelry shop in another city and though the rings were gorgeous, the price wasn't right and I had a good feeling about Burbank Jewelry Outlet. I emailed them a photo of a setting I really loved and they responded pretty promptly, letting me know how much the band would cost. Zaven sent me a list of all the diamonds they had in their inventory, but I also have concerns about natural diamonds because of the industry. I inquired about lab-grown diamonds and moissanite, and he didn't try to make me feel awkward about spending less money. In fact, he actually suggested I get a moissanite because of its great value. We emailed back and forth quite a few times and he gave me an incredibly reasonable quote. I was confident that he would do this the way I wanted, and I was so pleased with the way they took care of me, so I decided to go for it. A custom ring requires a $200 deposit. From there they send you a digital rendering of the ring for you to make any modifications. Once they get the ok from you, they get to work, and it takes between 10-14 business days. Balance is due when you pick up the ring. They sent me the digital mock-up and Zaven preemptively answered a question I would have asked. After I approved the design, the ring was ready in a week and a half, which was much shorter than the time they quoted me. They provided a certificate of authenticity for the stone and Zaven asked me what I thought. Great customer service from the moment I popped in to the moment I walked out with my ring. I highly recommend this family-owned shop! read more

I called Burbank Jewelry Outlet late on a Friday because I needed my boyfriends gold chain repaired before he left for tour that following Monday. She told me to come then and they fixed it in 5 minutes. Just the fact that she squeezed me in at the end of a busy day because I needed it fixed in a pinch was so sweet and helpful. When I was waiting for the necklace, I remembered I had a ring in my wallet that I had stopped wearing because some of the prongs holding the diamond had worn down, and I had already been quoted $140 elsewhere to fix it, which I didn't have at the moment. So I showed her out of curiosity. When I showed her and she quoted me $70 to fix it, I didn't hesitate. HALF OF WHAT I WAS EXPECTING TO PAY!! When I came to pick up my ring, I decided to bring a necklace my mom made me. She had paid $100 to set a diamond in a setting she already had. The people who had set it, set it crooked and bent my setting. At Burbank jewelry outlet, instead of charging me for a new setting, she offered to have her setter look at it. He fixed my setting and re-placed my diamond for $45. For $115, I fixed 3 very valuable pieces of jewelry. Less than I was going to pay for 1 piece. They now have a forever customer. I've never been treated so nicely. Also, their prices are fair, they are realistic with how long it will take them to get things done, and everything I have had done from them has been beautiful when I picked it up. Thank you so much! I'll be back soon :) read more