BEWARE!!! BEWARE!!! BEWARE!!!
DO NOT BELIEVE THE POSITIVE REVIEWS OF THIS COMPANY!!!
The owner of JFS Pavers, Jose Moreno, promised me the world, but delivered sub-par results and is now refusing to uphold his own 1-year warranty on paver replacement.
I made the decision to contract with JFS Pavers based on their Google reviews, pricing and their stated ability to provide the requested services.
Note: This company has been doing business for 11 years, yet the positive reviews are dated within the past 18 months.
In October 2020, JFS Pavers installed a paver driveway, walkway, patio and poured a footer for a patio covering at my home.
· Jose Moreno never provided the permit regardless of my requests. It wasn't until January 2021, three months after the work had been completed, I discovered he never pulled the permit for this project. I immediately alerted the city of St. Pete. Only then did he comply.
· The patio company made special arrangements to meet with Jose Moreno at my home to review and confirm the measurements as detailed on the property survey drawings (provided by the city of St. Pete) before the footer was poured. Jose Moreno confirmed the measurements with the patio company. The footer was dug and poured incorrectly. It is off by one foot. Jose Moreno blamed the patio company for this mistake.
· The pavers are terribly uneven on the patio. There is little to no sand between the pavers and about 1/3 of them are chipped overall. Oldcastle, the manufacturer of the pavers, provided 1 pallet of pavers for replacement at no charge. However, there are still a great many more that need replaced. Oldcastle, again has agreed to provide replacement pavers at no charge. Jose Moreno has not responded to my calls or texts in over a month.
· Concrete was applied to all the pavered area sides for support except the two 14' sides of the patio. There is no way to seal these as the sand just flows right through the cracks onto the surrounding ground.
Upon my request, in November of 2020, three weeks after the project was completed, a sales representative from Oldcastle, the manufacturer of the pavers, came out to survey the project. He stated the work was shoddy, but, as a measure of good faith, would provide the pavers for replacement of the chipped/damaged ones. After many phone calls and texts, JFS Pavers did re-lay some of the areas and replaced some of the damaged pavers in January 2021. There are still many chipped and damaged pavers that they did not address. It is now April -three months later. I have corresponded with the sales representative, Doug Snyder of Oldcastle, and they will provide yet another pallet of pavers for replacement. I have been calling and texting Jose Moreno several times daily with no response.
The replacement of the chipped/damaged pavers falls under the JFS Pavers 1-year warranty. Jose Moreno is not backing his warranty.
I have had other paver companies out to review and quote repairs for the less than stellar job JFS Pavers did. I am now a statistic - a homeowner who was buffaloed by a fast-talking contractor.
Do not believe the positive reviews of this company! The work is done by unskilled laborers. Chose a legitimate, professional company and get the project done right the first time!
My only recourse was to report Jose Moreno and JFS Pavers to the Pinellas County Contractor Labor Board. I will not get my money refunded or my project remedied, but at least JFS Pavers and Jose Moreno will be red-flagged.
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