I live in New Brunswick New jersey, however because of business, I often to travel to Warrington, PA. January I took My Certified New 2011 Kia optima which I purchased with 20,000 miles was serviced for an oil change at this jiff lub, I was due and did not want to be over the well due oil change to much longer. The screw was friendly I, must say, the service manager explained to me that I needed to add synthetic oil because the car had a GDI engine which stands for gas direct injection, I would also need a cabin filter, the manager showed me the old filter compared to the new filter, I agreed, the filter was not as white as the new one and had them do what was best for the vehicle. I had been noticing drips of oil was in the drive way, however though it was just from visitors and last night while driving to PA from NJ, when taking off from a light I could slightly hear clicking noises however with the windows were up it made it appear that it may have been a car/truck driving beside me, the sound got louder and I pull off the high way right away, the first thing I did was check the oil, the dip stick had a burn strike, I couldn't really see it well and when I put it in front of the head light and swipe the dip stick (3) times to see there was no oil I couldn't understand why, I understand I drove a lot and is almost do for another oil change but to just run out? I spotted an Auto zone across the high way in a shopping plaza, I bought 3 things of oil which was 5w30 thinking the clicking would get better, and it did a little. I drove about 45 to 55 mph with no noise, never any oil lights on my dash for about the next 12 miles and park it until morning. Jiffy Lube is only 1.8 miles from my business which is why I choose to go here before heading back Jersey. I took the car back to Jiffy lube at 10 am before they got busy and customers were there, I did not want to hurt this jiffy lube reputation and have them lose business if someone over heard the issues I was having. I was meet at my car door like I was the day i took the car in back in January and the same friendly members. I explained what was wrong with my vehicle and provided my receipt to the manger, he stated that he would take it in and have a look, they discover that the oil drain plug had was night tighten and sealer was not on or around oil drain pan drew also stated that my oil filter was was not screwed in properly, now I'm not to happy but keeping my cool. the girl at the front desk, (Not the manager) had come out to explain what was done to my car, she stated that all my fluids had been topped off, the oil was over full and the would drain some and had more of the 5W20 because I had added 5w30 and that could have harmed the car because of the velocity in oil types (wow) now I'm getting pissed. I explain that I only added oil because it was bone dry, and I put oil in the car so it would have oil and would not kill my engine, she stated well we added more and everything is fine however its still making the noise, I asked her to explain to me what was going to happen because this is clearly there mistake, she stated that she would have the GM manager contact me. I want to be very clear about this, I bought this vehicle for piece of mind, meaning I have a 10,000/100,000 mile power-train warranty that would cover such major components like an engine, however I do know that warranties do not cover thing others have destroyed so it was never about getting someone to correct another mistake, it s clear whom made this mistake and should be responsible. I took my vehicle, to the nearest Kia dealership which is 6 miles away, was told it was the engine due to oil and my require a whole new engine, I can not explain how that made me feel, only having the car for 7 months. I contacted Corporate and explain to them what the issue was and what I had done about it along with everything that was done when i took the car back to the Jiffy lube,she provided me with a claim # and stated that a district manager would contact me regarding the claim. I received a call an hour or so later from the district manager whom also attempted to explain to me about oil types and because a dip stick does not have oil on it does not make it empty and that I should have contacted jiffy lube at the time of break down, (are you kidding me) really 730 pm contact jiffy lube. Its funny how somethings are clear, cut and dry and someone still tries to pull the wool over your eyes as a customers, I call them crooks, hustlers, ect...and thats just how I feel, Like I've been robbed and I'm picking up the pieces on my own. A engine cost thousands of dollars and now I'm sitting waiting to hear back from the dealer and the District manager whom stated that he would call back in 30 minutes and its been over an hour. All of this for 104.00 oil change that should have cost 38.00, but I let them sale me and I've learned a big lesson. read more

I wouldn't recommend this location, they push all these products and services on you that you don't need. I wouldn't recommend this place to anyone, I was ripped off very badly at this location. I also think they made some stuff up to get me to buy their products. read more

I had a question about my service and General Manager Greg and the Jiffy Lube team responded professionally and quickly in a courteous way. Great customer service! read more

Negative Stars. Absolutely horrible Service. They did not put engine cap on and oil spilled all over the engine. When called within an hour of service, they denied any wrong doing saying that they always double check every thing and they put cap on. Customer is at fault. Keep away from this store! read more

Went in for a Oil change paid 41.33 and it ended up costing over 300.00 dollars in repairs due to their lack of skill. 6 guys all smoking and reading cell phones as I pulled into the bay, each one wanted to do the job as soon as they were done smoking a cig, First thing they said that the skid shield would have to be removed. I sated no one else had to remove it to change the oil ever before. They told me it was the company policy. So I said sure. Then after they did the oil change they said they would zip tie the shield back in place if they had any zip ties..I said use the bolts and they said they were not fitting anymore in the skid plate. So they used 3 bolts in the rear of the plate and zip ties everywhere else. I asked if the zip ties would hold and they said it would take a wire cutter to get them off. 9 miles later the skid pate was acting like a snow shovel the zip ties broke off and the skip plate was hanging down. Called the store and it was closed. Called the next day as soon as the store opened and was told to speak with Gary, but he wasn't there. so I left a message for him to call me.. no phone call , so I called back after 2 days and he said I was first on his list to call. I explained the problem and he told me the zip ties are not permanent fixes I should have gotten new bolts. I explained that the bolts VW/AUDI use in the skid plates don't come apart they turn 90 degrees and release and stay locked in the skid plate, They are quick release bolts. He told me they had to take them out for the oil change. I told him the skid plate broke and ripped and he told me there was nothing they could do. I asked for his boss and was told he would call me.. still waiting for that call and I have called the store several times asking for the district managers number and have been told he is on vacation, the guy quit or he doesn't have a cell phone , and the best yet he doesn't talk to customers directly. Tried to call corporate HQ in Irvine and they referred me back to the store. PS they also left the dipstick laying on the top of the engine, and not in the dipstick tube,David and art blamed each other for that mess up.. STAY AWAY they need to become professionals there ,need a manager to run the place read more

First and last time I will ever go to jiffy lube. I had a twenty five dollar oil change coupon so decided to give them a shot. They kept trying to get me to have other things changed or checked at additional cost I said no just oil please( by the looks of them and their attitude I didn't trust them with anything other than changing my oil). When I go to pay all the hidden fees added up to 47 dollars. I asked if they included the coupon they said yep 47 dollars..I figured I had been had. So I said I would never go there again but then it got even better..a few months later I went to a reputable dealership because I was having a minor issue with my car they fixed it and said they added a quart of oil because I was low..those morons didn't even put the full amount of oil in my car. When I told them i had it done at the jiffy lube they said o yea we dealt with their screw ups before just be glad they changed your oil...do yourself a favor and and go somewhere else. read more

DO NOT GO TO THIS JIFFY LUBE!!!!!!! I went to get my oil change at this location. They told me air filter also needed to be changed. I agreed. Driving away I noticed car was alittle noisey. Thought it was new air filter letting more air in. Couple weeks later, I went on vacation to Ocean City, NJ. Driving on NJ Parkway, my car started bucking. Broke down at toll booth at Egg Harbour. My car had to be towed away to a dealer in Pleasantville NJ. I had my two dogs with me and was a mercy of a friend to pick us up on parkway on this rainy Sunday afternoon. Finally got to destination in Ocean City however me and my dogs were stranded because service dept. couldn't get to my car for three days. To make long story short, dealer told me air filter was missing. They cleaned out all the debris from mass air flow. This whole thing cost me $350.. Went to Jiffy Lube Warminster to get all my expenses back and all you get is run around. No one calls you back and it's been three weeks. DO NOT GO TO THIS SERVICE CENTER!!!!!!!! read more