I'll start this review by saying that in my opinion Willow Grove Auto is THE BEST automotive…read morerepair/maintenance location in this area by FAR! For years my boyfriend, mom and I had been taking our cars to places like Pep Boys. Where the service was average, the cost was pretty steep, and well, it's overall just very impersonal. Half the time I felt like there would be a major problem WITH my car AFTER taking it to them for something routine. Luckily, about 8 years ago we found Willow Grove Auto. And I can never imagine taking our vehicles to anyone else now. First off, its a family run business located right by the Willow Grove Mall. The owner Bernie is a great guy who clearly prides himself on giving customers excellent care, fantastic customer service, and the best price he can give you. In fact, there are always deals or specials, like coupons for inspection, etc. The mechanics there are AMAZING. They are VERY experienced and are great at both older cars (like mine which is a 99 Plymouth Voyager) or newer vehicles. So many times I have described a problem over the phone or when dropping off the car and before they even look at it, they have a good idea of what the problem may be, and what I can expect to pay. They are also excellent at figuring out more complicated issues. I've run into some pretty odd issues with my van after a car accident and they do everything to take care of the problem at a very reasonable price. There's been many times when we have needed help in an emergency. For example, we got a flat tire while leaving for a vacation. We dropped by and they were able to fix it within a half hour so we could get on our way. Growing up I always heard things like "you can't trust mechanics". Or since I am a girl "Make sure you bring a man with you when taking your car in". LOL These statements are just RIDICULOUS when it comes to Willow Grove Auto and do not even SLIGHTLY apply. They do EVERYTHING they can to give you a fair price, an honest evaluation. I can't tell you how many times they have talked to me and explained EXACTLY what they were going to do so I wasn't in the dark. They are always upfront and honest. If they recommend something, it means you need it. These guys aren't gonna go and sell you new tires just to make money if you don't need them. But they WILL do everything they can to keep your vehicle up and running smoothly and safely. And finally, they make the experience simple and pleasant. Everyone is friendly. They take the time to get to know their customers and familiarize themselves with your needs. I'm often surprised by how much they remember without even looking up the details in the system! They also know money is tight for me, so they ALWAYS call with an estimate before doing anything major to the vehicle. I could go on and on about how great they are but rather than do that, I urge you to take your vehicle to them just once. Because I have a feeling that after one visit, you will never want to go anywhere else again. Thank you to everyone there for being so great!

I had heard good things about the place, but when I took my car in for inspection they went ahead…read moreand did an oil change without consulting me. The oil (synthetic) and filter they replaced had less than 300 miles on it.

Where is my review i did 3 days ago? Not a happy customer. Please don't contact me after this…read moregeneral review CJ Tire and Auto

I needed four new tires. Called the day before to make sure that they had them there. They got them…read morein for me that same day I came in the following day to have them installed. It's a happy and friendly atmosphere there. Nice lounge area. Free coffee. Quick service. I will definitely use them again for other vehicles that we have.

Amazing Service! Thorough review of vehicle. I went in for an issue that plagued 2 other mechanics…read morebut Pep Boys correctly diagnosed the problem. The price was a great value as well!

I am STILL WAITING for an oil change and it has been 2 1/2 hours. This is ridiculous. It is STILL…read moresitting back there on the lift. Never again and I am telling everyone I know not to go here either.​

We've been going to Monro for several years now…read more The people that work there are very nice. I never feel that they're trying to rip me off. I've had two cars there and they've been very knowledgeable about both. I've had many tire changes and oil changes there, as well as inspections. I first started going there because it's conveniently located, but I kept going because of the good customer service.

a v o i d !!!! took my car here for tire rotation. 5 hrs…read morelater i am driving and my tire pops off. a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!a v o i d !!!!

I can't recommend Mavis enough! Saal and Brian truly went above and beyond to help me. While I was…read morethere getting two new tires, they caught a major mistake that another shop had made by installing the wrong size tires on the front of my vehicle. Because of their attention to detail, I was able to go back to the dealership and have the issue corrected at no cost. I honestly would have never known if they hadn't caught it! Everyone was incredibly friendly, honest, and welcoming from the moment I walked in. As a woman, it can sometimes feel intimidating going to a mechanic because you worry about being taken advantage of, but I never felt that way here. They treated me with respect, explained everything clearly, and genuinely looked out for my best interest. It's hard to find people you can trust with your vehicle, but I absolutely trust this team. They've earned a customer for life, and I'll only be coming here from now on. Thank you, Saal and Brian, for your honesty and exceptional service!

I went to Mavis to have 4 new tires installed. When I gave my keys to the man, I asked him NOT to…read morereset my mirrors, seat position, radio stations etc. The power fight was on. How dare a woman tell him not to adjust things! He started arguing with me, claiming that his chest would be up against the steering wheel, even though he and I were the same height and he only had 10' to move my vehicle. It was hilarious. I finally walked away and sat to begin my wait, knowing the kindergarten arguments he was making would be fueled by any response I made. The correct response to ANYONE asking that cabin settings NOT be changed is "No problem." When I left to go home, all my mirrors had been changed, my radio station changed... Guess he showed me. A day later, I felt I had paid more than I expected to pay. Sure enough, although the stem valves were included in my package, he charged me $10 per tire for stem valves, $40 extra. This guy just could NOT have a woman telling him what to do, so he stuck it to me. I drove back and was extremely gracious, asking him if a mistake had been made, pointing out what was included in my package then the $40 extra I was charged. He carefully scanned the invoice and finally said, "Yes. It was a mistake." I replied that everybody makes mistakes, knowing this guy wanted me to know he was the boss and I had no right to tell him what to do. There was another employee witnessing this exchange. I wonder if he was a superior of the employee who was so hell - bent on screwing me because I dared to instruct him to leave my cabin settings untouched. If you are a woman, beware, stand up for yourself, then carefully check your invoice for "mistakes" and over charges. Better yet, go elsewhere. I am hoping the wheels and tires were installed properly and that this man's insecurity does not put me in danger. Can't be sure.

If I could leave 0 stars I would…read more I had a very disappointing experience with AAA following a recent oil change. I recently had an oil change at a Nissan Dealership and I was informed that a previous service provider(AAA) had overtightened and stripped the drain plug, leaving me responsible for a $400 repair just to get my car back. I contacted AAA immediately to report the issue, but was unable to reach a manager despite multiple attempts over several days. I was told to call back, then told the manager was unavailable, then promised a follow-up call that never came. I was told by a worker there, believe his name was James that I should be entitled to a reimbursement if they're at fault. After finally speaking with a manager nearly a week later, I submitted documentation from the dealership confirming the damage. The next day I received an email stating my claim was denied because AAA did not have the opportunity to inspect the damage themselves. This was extremely frustrating, as I made repeated efforts to contact them but was unable to get a timely response. Overall, this experience showed a lack of accountability and poor customer service. I felt completely disregarded as a customer and will not be returning. I would not recommend this location to others.

Clean, bright; folks were friendly! I went for fingerprinting - desk was easy to find. Nice guy…read moredid the fingerprinting . The staff at thefront check-in desk, as I was leaving, even helped me with advice on a car phone mount! I would not hesitate to use this AAA! (FYI, I am a member, but they seemed to be helping anyone who needed it.)

Spring is here and we are now seeing the damage left by winter. Leaky roofs, flooded basements and…read moremessed up cars. The latter for me. I wanted to write this short review as a follow up on the great service provided by Tom & son's at their great establishment. So, I went into Philly a few weeks before the big snow storm and possibly hit a speed bump, and possibly caught some air with a not so smooth landing. Two weeks later we had the biggest storm of the year. I had to leave my home and I drove on a street near my home that hadn't been plowed yet. After that I started hearing a scratching sound every time I left my driveway and occasionally on the road. When I checked I saw I had dented a panel that covers the front end of my car. I decided to head to Tom's one day while doing some errands to see if he could take care of it. Just a pop-in. I told what had happened and he could actually see it from just looking under, so he can let me know when to bring it in and all that. He figured the part and asked if I had bought it already cus I did bring him my fog light before. He remembered. So I told him no, he'd have to order it. He said to bring it in and they'd use the lift. In my head I was like, really now?! Cool! A young man I believe his son, asked for my keys and drove it in and put it on the lift. He said the damage was minimal and nothing else seamed to be at all. He took out the panel and reworked it back to normal. The whole experience was only about 20 min and the cool part was they let me stay inside while doing it! They brought the car down and asked Tom "How much I owe'ya?" He said "Nah, don't worry about it." I said really? Let me at least give you something for lunch or something for you guys. And he said you're good don't worry about it. I thanked him with a firm handshake and hug and thanked his son as well and went about my day. It was a minor thing but it had a world of difference to me, not only that he didn't charge but just giving that feeling of how my fellow man could help me out in a time of need. I was very relieved because had that not been fixed other issues could arise (Think of Newman when he hit that sewing machine on the highway) that's what I was worried about. Hahaha! This business is truly in my heart and should be in yours too, so stop in, they are local! I said I'd be visiting them again, and I was riiight! :)

Been coming here for about 10 years. Tom always does rock solid work, is honest, and fair on…read morepricing. Wouldn't take my car anywhere else. Highly recommend

The service is OK. Depending on what you get, you may have to wait. They communicated with me on…read morewhat could happen when i.got a wheel alignment and they communicated the price range. I haven't had an issue the times I've gone. I'll go back.

I took my vehicle there for brake fluid and coolant fluid change…read more I had appointment for 9am and didn't get out of there until after 12noon. I was not pleased with the service, coolant system was not completed, Coolant system was not properly filled, could have damaged the engine block or cylinder head, could have resulted in major engine repairs. Also the location manager had a don't give a darn attitude. I would not recommend having your automobile serviced at Abington Firestone on 1400 block of Old York Road. First time and last time visiting that poor customer service center.