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    Jill Tolia, MD - RWJBarnabas

    5.0 (1 review)

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    11 years ago

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    Sylvan Infectious Diseases

    Sylvan Infectious Diseases

    4.4(7 reviews)
    14.5 mi

    I came here because i've been sick for the past 6 months.. and my Primary doctor had no idea what…read morewas causing it so he insisted to go see a infectious disease doctor. He initially gave me a recommendation to one in the city but because it was too far, I decided to look somewhere near me and found Pan S. Ko. I regret making an appointment here.. He was very unsympathetic and not professional. I explained to him what I've been dealing with the past months and he just looked at me with confusion. Instead of being really concerned and writing notes, he seemed more interested on other papers. As I was speaking, his phone rang.. and he immediately picked up without saying "Excuse me.." and I just got the sign to stop talking. Dr. Pan Ko seemed only interested on how I found him. He asked me if someone recommended him to me and I explained that I found him online because my primary doctor insisted that I should go see a infectious disease doctor. He only seemed to care which doctor it was... He took me into a different room to take my blood out.. it took him 2 tries to actually find a vein and take blood out. It was very unpleasant for me to see him trembling and it just seemed that he had no idea what he was doing... pretty nerve racking to me.... ALSO, The office was dead and .. a lot of signs that I couldn't take this place seriously. The receptionist did my blood pressure and it took her about 15 minutes to get the machine going.. until she realized she was doing it the wrong way. I came here because of the reviews... but it seems to be far from real. If you have a urgent matter like I do, do not come here. It'll be a waste of your time and money.

    Dr. Ko is professional and thorough. I originally went to see him in 2015, after a podiatrist…read moresuggested amputating my big toe due to a diabetic foot ulcer. He put me on IV antibiotics, and they did the trick. Thanks to Ko I still have my toe! Two years later I had an abscess on the side of my knee. Dr. Ko directed me to enter the hospital, where I was treated successfully and avoided an operation. Even in matters of urgency, Dr. Ko has a calming effect on me. He has two convenient locations (Englewood Cliffs & Westwood) and he sees his patients promptly, with never a long wait.

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    Sylvan Infectious Diseases
    Sylvan Infectious Diseases
    Sylvan Infectious Diseases

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    LISA CADOO

    LISA CADOO

    2.8(26 reviews)
    0.5 mi

    Such a bummer to have a great doctor with such an awful staff. They act like you are bothering them…read morewhen trying to follow up on simple things like getting prescriptions or results. If you can't actually get the things you need and were promised after an appt then a good doctor is useless. Also they should not be having multiple people in waiting rooms during a pandemic without upgraded air filtration and N95 masks required. Very unsafe. They even mass emailed everyone recently that they had to close after a COVID outbreak at their location. I hope this doctor gets a better staff because she is going to keep losing patients otherwise.

    I have been a patient at Dr. Cadoo's office for a little over two years. My first appointment with…read moreDr. Kadoo was excellent, and I had the opportunity to see her once more after that. Both visits were positive. She was thorough, attentive, courteous, and took the time to answer my questions. Her bedside manner is exceptional, and I always felt heard and respected during our interactions I also want to recognize the medical assistants and nurses who greet patients and take vitals. They have always been kind, welcoming, and professional, and they consistently help create a positive experience when arriving for an appointment. When I first became a patient, I saw a nurse practitioner who was equally thorough and took the time to address my concerns. Unfortunately, she is no longer with the practice. Since then, there seems to have been a revolving door of nurse practitioners, and the consistency in care has noticeably declined. Several appointments have felt rushed, and some of the concerns I initially raised were never revisited or followed up on. As a patient, it's difficult to build trust and continuity of care when the provider changes so frequently. My most recent appointment with Nurse Practitioner Patel was especially disappointing. The interaction felt very uncomfortable because communication was extremely limited. She appeared knowledgeable, but I had to continually ask questions to get even basic information. Instead of feeling guided through my treatment plan, I felt like I was pulling information out of her throughout the visit. When the appointment ended, I was still unsure about several important details: how exactly to use my prescription, how long I should use it, what to expect from the medication, what to do if it didn't work, whether there were any potential side effects I should watch for, and what the plan would be moving forward if my condition didn't improve. I left the appointment feeling confused rather than reassured. These are questions that I believe should be addressed proactively during a patient visit, not only if the patient knows to ask. I continue to have confidence in Dr. Cadoo and truly appreciate the care I have received directly from her. My concerns are not with Dr. Cadoo herself, but with the inconsistency in care resulting from the frequent turnover of nurse practitioners and the lack of thorough communication during some of those visits. I hope the practice can improve continuity of care and ensure that every provider takes the time to educate patients, answer questions thoroughly, and make patients feel informed and supported.

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    Jill Tolia, MD - RWJBarnabas - infectiousdisease - Updated August 2026

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