Want to give a big "shout out" for the professional and outstanding support from the Jim Hudson staff. Bought a new 2025 Sienna Van early last year. Ms. Rana Capuano expertly handled our financial transaction for this vehicle and facilitated the extended warranty for both the van and a Scott Will 2024 Tacoma Truck previously purchased. Hands down she is a superb financier. Also want to recognize Mr. Greg Jenkins for his consistent superlative efforts in meeting the customer's vehicle exact expectations and Mr. Brian Wills for his tireless efforts in the Service Department ensuring the customer's needs are met. read more

Absolutely the Best Automotive Business in Sumter SC ...Excellent Salesforce...Marty Osborne brings experience & knowledge to the table...Giving the Customer Service and Help throughout the Process of Buying a New or Usef Vehicle.... read more

The sales process was a nightmare. And the communication was bad from the admin side of things. I was given took place. Appointments set up and I did not make them a flash drive with my important papers supposed to be on it and it was empty. Have no idea what They sold me and appointments set up I did not make. The Sales manager put their two cents in and screwed up my intent and ruined a once quality experience with Hudson dealerships. It really made me wish I had gone elsewhere to someone who cared to listen. Too many people involved and no one knew what the other had done, really awful experience and drawn out. Car came in and was not detailed by the time I came to pick it up and still not finished by the time I left without things I paid for. I was trying to work with Jim Hudson Toyota in Irmo. Just a bad experience acroos the board from my telling them I do not play sales games and that was all they did. Feel very ripped off with no one knowing what went on and my having no records of what I signed. Not happy at all. read more

Great customer service. I'm at the car service center. Had brought our Tacoma in for a fuel pump recall months ago and one of the lines was leaking a bit of fuel. My husband called and I had time in between classes (our other car is in a different shop!!). Audra and Maria were excellent; had me drive over as soon as I could and they put us to the front of the line. I was in and out in 30 minutes - no joke! I couldn't be happier read more

Looks like some old mixed reviews on service but we had a good experience with sales today. Had a Toyota that we loved but only had it a few months before it just got totaled on a road trip accident. Called every dealer in my state (NC) and no one had one on the lot. We needed to replace asap and found a couple out of state up in the northeast and couple in Virginia (but several dealers were charging a 3k+ "market adjustment" for out of state buyers). There were a couple in NC allocated that we could put a deposit on to reserve but they were weeks to months away from the lot. When I first called Scott Wills they didn't have any but a few hours later one showed up on the lot that was being held for someone who put a deposit a long time ago. The buyer backed out and Terry called me right away. We coordinated by text and talked approximate price and then we drove the 3+ hours to the dealer to buy it the next morning. The whole time Terry was responsive answering all my questions and sent me the VIN so I could get my insurance set up on the drive down. Terry came in on his day off to get us all set. When we got there I didn't realize they had a dealer package that would have been in addition to the price we talked about. Jamie the sales manager and Terry went over all the details with us and went through a half dozen financing options to get our payment where we could afford it. Before you shop here know that they have a standard dealer package that can run up to $3999 (at least for a highlander). That's in addition to the price of the vehicle. Unlike other dealers that charge market adjustments where you get nothing for 3k, this package does include a lifetime powertrain warranty which is easily worth a couple or few thousand. We were in a very desperate situation and had driven hours for this car. They could have really taken advantage of us but they did everything they could to reconfigure the deal and get our payment where we wanted it. I really appreciate both of their support. It's frustrating that it's become so standard for these dealer add ons and final prices being thousands over MSRP. At least this dealer is offering a package with warranty instead of just adding on thousands to the cost because supply is low and they can. Really appreciate Terry and Jamie's support today. Very happy with our new highlander. read more

Bad experience. From a nearby town, when I made the appointment (just for oil change and tire rotation), I talked through the importance of the appointment time meaning something, the fact that I was traveling and would be waiting (and had other Toyota dealerships as closer options). I was given an estimate of "at most" an hour and a half. No big job. Just oil change and tire rotation. When I arrived at my appointment time, I'm checked in after a bit of a wait. The guy at that point says maybe two hours, which I wasn't happy about, but OK. A full FOUR hours later I check with the asst service manager, who says they're just getting started and it's going to be another 45 minutes. She says the guy who checked me in was new (not sure what she means he did wrong exactly) and they are short staffed today. She doesn't seem to have a record in the system of what's being done. She says the guy who checked me in and was supposed to be my contact throughout the visit has left and she's not sure what I told him I wanted done. When I finally check out, she asks ME what I had done to the car. I tell her about the coupon I brought in on the tires but of course I have no way of knowing what they actually did back there. When I got home I noticed the invoice shows alignment but not rotate and balance. So I have no idea what was actually done, and apparently no way of confirming it. It was a 5 hour wait for oil change and rotate (and I had an appointment). Won't be back. Ever. read more

Before I start, I understand a dealership will be some higher that a normal repair shop. Also, they use a labor price guide for work. On Saturday 7/22/2023 my wife carried her car into this dealership for 4 tires, which were at a decant price, service, and an aligment. She was there for 1 hour and 20 minutes total and her total labor figure was $440.90. When a went back in in on the following Monday to question this labor figure, to get them to justify the amount, the service manager just said they had a pricing structure. Still not really justified. Like I said, I understand a dealership being higher, but my wife was using them before we got married and"trusted them", but there is no way under God's blue sky that they can justify this labor anyway or form. I'd never recommend them for anything!!!! If the sevice depart will rip you off like this what do you think the sales department will do. read more

I WAS LIED TO. I wish I could give a negative star review... Buyers beware. I purchased a 2024 Grand Highlander from Scott Will in Sumter. During the finance process I purchased a Zurich Shield warranty and was told this warranty covered scratches and dings that would likely take place in parking lots. I took my car in for a scratch to be fixed two different times and was informed the warranty did not cover paint. I ask for a refund on the warranty because it did not cover what I was told when I purchased. I was told I could not get a refund. I have sold my car and reached out to Scott Will for a refund on all of the warranties and was told they would not refund the Zurich. I spoke with Carlos (finance) regarding cancelling the warranty and Carlos also stated during our phone call that it covered "scratches and dings". I told Carlos this was a lie and they need to stop telling customers this was covered by this warranty. Carlos then read the details of the warranty and transferred me back to Jamie. I was told I would receive a call from the General Manager, Jimmy Carter. I have not received a call since... I have worked in customer service for 25 years and stressed the importance of not lying to customers and they need to make sure all finance/sales people needs to fully explain what these warranties cover. read more

We bought a new Toyota vehicle recently and Mr. Greg Jenkins was our salesman. He is extremely professional and very knowledgeable concerning all vehicles on their lot. He went out of his way multiple times to meet our exact needs for the vehicle and expectations. He is the epitome for customer satisfaction and highly recommend him as your representative while considering purchasing a vehicle at Scott Will. read more

This place is a RIP-OFF!!! Our Toyota Tacoma Pre-runner started acting up so we headed to the dealership & they ran a diagnostic & told us the #6 cylinder was faulty. They wanted $500 (!!!!) to just do that work- replace the spark plug wire and the valve cover gasket & if we wanted them to do the other valve cover it would only cost $600-- what a deal---NOT!!. So we putted home and my hubby picked up the spark plug wires & spark plugs for $30, didn't need to change out the valve cover gasket & he was able to do the work himself. There was a female staff working that day who went out of her way to help us with our dog who was with us that day-- she gets 5 stars in my book! read more

I work in marketing in the car business myself, so I'm going to TRY to write this review as objective as possible so you can decide for yourself if this is a trustworthy dealership, but this place is so awful I might include some bias. I came in via USAA Car Buying Service to look at two used cars (a Honda Fit and Honda Civic). 1. My salesperson, Vincent, was very young and very inexperienced. He used vague terms to describe each car like "it's small but very powerful." It was clear he didn't know anything about the two cars. He never pronounced or spelled my name correctly either (which isn't very hard). 2. Joel, a sales manager, approached me after the test drive as they made me wait in a cubicle for pricing, and he was probably the most PRETENTIOUS man I've ever met in the business. He wore AirPods in his ears and held his chest very high. His role is to take control and close you on the asking price: "I know you like my car. What can we do to make a deal happen?" I told him I don't want to speak to him, and that was the last I saw him. 3. The internet manager, Diann, was on lunch, so I was told to LEAVE and she would call me back in an hour to give me my USAA price quote. It took 4 and a half hours to hear back. I had my trade in appraised by Brian Will. I never heard back until the NEXT day. I was given a value of $2,500. CarMax offered $4,500 (even though I was not buying a car from them). At this point I'm agitated. I call Brian Will myself and explain how insulting his value is and what CarMax offered me. All of a sudden, he was able to offer me $3,500! He shorted me $1,000 off the bat that he could have given me. This is why I find him very untrustworthy. I decided not to trade it in. 4. Brian had me submit a credit application online. Vincent called and asked me what my desired payments are (which is irrelevant) and what interest rate I'm looking for. Obviously, I want the LOWEST rate. I joke and tell him "If I tell you I have 10% APR lined up, I'm sure you'll beat it by a fraction". Sure enough, 20 minutes later Brian calls me and says "Great news! We beat your rate. We can offer 8.09%." What a joke! As I said, they'll beat it by a fraction to screw the customer on lots of money. The bank offers much less and they mark it up to make money on you. 5. So, I get my own financing myself for 6.24%. When I sit down in the business office, Horace, the finance manager, asked what rate I got. I tell him 6.24% and he says he could beat it and offered 6.09%. At this point I AM FURIOUS! Brian Will, yet again, shorted me in order to make more money. I ask why I was told 8.09% just an hour ago? Horace looks down and dodges the question because he knows that they marked it up. 6. After everything is done, I get the key from Vincent and he tells me that he will have to mail the spare key because they already locked the office (why didn't he already have it ready!). It was very obvious they did no cleaning to the car! There was sticky juice in the cup holders, dirt on the carpets, and nearly an empty gas tank! The next day, I have the car inspected. The mechanic pulled the above-pictured air filter which had a roach stuck in it and was as black as death. The car also required a much overdue oil change. It is very apparent Scott Will Toyota does NO reconditioning to their used cars. Their lack of customer service and attention to detail is unwieldy. DO NOT CONSIDER THIS DEALERSHIP!! Brian Will is VERY UNTRUSTWORTHY! I hope this review was helpful. read more

I have no idea where these 1 Star reviews are coming from these guys are AMAZING! They are honest and genuinely friendly. I purchased my little brother a used car from here and was in and out in under 3 hours with exactly what he found online. The staff was actually helpful when it came to financing and money down. I own a 2009 Camry that was in need of repair and the receptionist walked me through the whole process over the phone before I scheduled a drop off date. read more

I had found a Pathfinder on Car Gurus and had contacted the dealership through Car Gurus portal. Within a day or so I was contacted by Jason. Who told me a little bit about the Pathfinder. Jason then told me that one of his sales people would be helping me with test driving the truck. Brain had texted me to set up a time and date for the test drive. I live about and hour from Scott Will Toyota. Which both Jason and Brian were well aware of. Before I left to test drive the vehicle I had asked both Brain and Jason if the truck was still there. They said that the truck was still there. But someone was looking at it. I had taken the time out to drive to the dealership being they said it was still there. When I arrived Jason had greeted me as I got out of my car. I though how nice... wrong! When I asked to see the truck. Jason told me that the truck was sold hours before?!?! The fact that they knew the truck was sold hours before I had told them I was making the hour drive. It Is just insane to make a person make an hour drive in hopes I would buy something else. To top it off they had nothing else in my price range to accommodate me. This was a terrible experience and a total wasted Saturday for me. read more

My brakes were squealing after having replaced the pads elsewhere. I went here hoping they would know how to fix the issue--and they straight up told me to go back to where I had my pads replaced because they couldn't figure it out. Please explain to me how TOYOTA does not know how to fix a TOYOTA?! read more

Bought a used car here. Our salesman Paul Kruger is a really nice guy, very patient and helpful. Even though I wasn't sure if I wanted that car for the first time I came in. He didn't try to call me from the morning to the night later on like other salesperson. So after a few more days comparing with other stores I decided to come back. They do have unbeatable price. Will shop here again if I need another car in the future. read more

They kept extending the time of repair from 5 days to 7 and was able to get my car by the second week. I kept calling them the day of pick up to verify the car is still good for pick up since I was suppose to pick it up Monday then Wednesday and finally on Upon receipt of the car keys and payment, i inspected the car and it was a mess. The panel wasn't even. I had to stay there and talk to a manager to get it fixed again. read more

Made an 8am appointment to get an oil change on my 2018 Tacoma. 2 hrs later my truck hasn't moved. 5 other cars were processed. What exactly is the point of making an appointment. Was offered a free oil change, but why would I want to come back and wait another 2+ hrs. Staff wasn't apologetic and offered no reasoning for the wait. Not very professional. Guess I'll drive 45 mins to Florence for service. read more

This rating is not a reflection of the organization as a whole, just the finance department. My main purpose in this review, is to bring awareness to other potential buyers. When purchasing a vehicle, it is vital to look over all of your documents. I say this because an individual at this organization tried to run what I call a "SCAM." The finance manager ran a credit report and quoted an interest rate, however, wrote a MUCH HIGHER interest rate on the paperwork. After the issue was identified, the finance manager said "it could not be changed, but if you sign the document, I'll have it changed tomorrow." At this point, it was stated that we don't feel comfortable working with you anymore and asked to see a manager. At this point, Finance manager proceeds to throw away the original document, and prints out a new document with the correct interest rate as previously stated. Now, Sales manager joins all parties, hears the story from all parties, and retrieves the scrapped original document from The trash, that showed the incorrect interest rate. So, long story short, this member was caught "RED HANDED" trying to run a SCAM, lied about the situation, and tried to cover it up! I spoke with the owner a few days later and he assured me that he was going to take care of the issue. Hopefully, this stands true! This organization has been trusted as a great organization, which drove this to be our 4th purchase over the last 4 or 5 years and the sales reps are GREAT. However, it shows, there are crooked individuals within all organizations and I hope there weren't others effected by this malpractice/scam. Be AWARE and make SURE you don't become a victim....Read All of Your Documents! read more

Horrible customer service from their Parts department. Waited patiently 10 minutes ...then as soon as I get to the counter to purchase something simple, the phone rings and the Rep proceeds to assist and research and ask that potential customer. I decided you don't need my business. New to the area. Owner of 2 x Toyota SUVs. Will go elsewhere for parts, service, and if I need to buy. read more

We purchased our vehicle from Scott Will in January of 2012 when we lived in Sumter. For two years, we had nothing but the best customer service. We then moved to Alaska where, from the beginning, I missed the exceptional Scott Will service team. Why am I writing this now? Because we're finally moving back to the lower 48 so I want to update my maps in my navigation system. It's a pretty simple fix: order the dvd and load it in the car. When I called my local service department I was shocked to find out they won't order it for me!!! Frustrated, I contacted Scott Will Toyota and they graciously ordered it and are having it shipped to my home. THIS is customer service! read more

My son was car shopping we stopped to see a car he was interested in. Im so sorry we did because i had been to this same lot and told that all the cars were above my price range. However my son had to have this car which was terribly over priced bit his money. Service was terrible and to makenit worse went to have thencar checked and the two backntires were old and wore and the breaks are bad. When we complained they wanted me to pay half the cost of fixing it. I argued with them and they agreed to foot the cost but they took his car in the back and kept me there for a couple hours but didnt fix it brakes still bad. Then i come back for the tires i wait all day again and they switched the tires around instead of the new tires and then they broke the seat adjust panel in the car. Frankly im afraid to bring it back cause of what they may do to it their sick. Management sucks . Please beware before you buy. read more

I had to take my Cadillac to scott will toyota because my insurance said it was there number one shop and car would be coverd for life ! They had it 2 months and got it back on way home check engine light was on had to go back then ac blowing hot said found nothing wrong so i took it to jones Cadillac they found the problem even took pic of leak now scot will call me after having car 2 hrs and say nothing wrong with it ! Not to mention the head lights were damaged in accident and they refused to replace cause they say nothing wrong with them and that there was a class action law suit on them so i went that route and they wont replace them cause its been in accident i have not had my car in 3 months trying to get it fixed ! I will never go back to this body shop for anything ! The Cadillac dealer had to call them and tell them where the leak was now they are gonna look at it ! Sad way to run a busness read more

Fantastic staff. Robert Jones was very helpful and informative about all aspects of the car buying experience. Highly recommend for anyone. read more

michael leddy 4/02/2016 Reason For Visit Sales (New) "Terrible to deal with" Dealt with internet sales guy Jason to find 65k sequoia. They had to locate one I wanted. We agreed on price he told me I needed to come in and put down deposit. I offered to do my phone to secure vehicle, he said manager insisted I come in. This was Thursday. I drove almost two hours on Saturday morning. Had to meet with Allan. He and then manager told me they now could not get that vehicle or any others with same specs and suggested I call another dealer that had one 4 hours away, or buy a used one from dealer down the road. I had already sold my current car because Jason said I would not be without car for more than 72 hours because it would be no problem for them to get one. Don't believe anything they say. Less read more

I took my car up here Friday, they told me they didn't see anything wrong with my car on the lift. He told me he didn't want me to replace something that wasn't broke. So I get the technician to ride with me so I could show him the noise that I was hearing. He said it sounded like the CV Axle, priced the part and labor at $900. I said no thanks, and left. Called a place immediately after I left and they told me it would be $240 for parts, labor taxes and all. Toyota calls me and tells me they can do it for $500, the part would be $140 and the rest was labor so $400 in labor. I said no again and hung up. So I go get the part replaced for $240 at a different place and turns out it wasn't even broken. My car is still making the same noise. Got a different guy to take a look at it and he said it just sounds like the frame is trying to move with the car so maybe it's just a lose bolt on the frame or something. But THANK GOD I didn't pay $900 to replace a perfectly good part. Won't be taking my car back to toyota for ANYTHING. Pretty sad a dealership that you bought your car from can't even diagnose a car right. All they care about is making money. read more

We bought a 2017 Toyota Camry October 31 from this dealer. We called about the car since we live in Florence to see if they still had the car. When we arrived all the doors were open and the air conditioning was running. The car smelled as if it had just been cleaned. We asked the salesman about the smell and he said the car had been cleaned. We bought the car and about three days later we noticed a very strong nicotine smell. We could smell this just by walking by the car with the windows closed. We tried cleaning the car ourselves to no avail. We took the car to a specialist to have the interior cleaned. Still to no avail. this cost $500. In all we have spent over $700 trying to get rid of this smell. We took the car back to the dealer and they tried to give us a lesser car for $2000 more. I consider this fraud. We should have been told this information. We would never have bought this car if we had known this. We do not smoke. I would not recommend this dealer and we are reporting this to the better business bureau. read more

I had a very poor sales experience with Scott Will Toyota in Sumter. I drove 40+ miles from Florence to purchase a car. I called the Salesman prior to leaving my home to ensure that they had the desired car and the promised me that they had it. When I got to the dealership, they didn't have the car we were looking for. He tried to sell us other cars, but we were looking for a specific color. They told me that they could get the color car we wanted in a couple of business days. I was given a out the door price of $19.4k for a 2017 Camry by the Salesman via email. However, whenever we sat down to discuss price, the price ballooned to $21.7k. They tried to tell me that Out of door pricing didn't included dealer added options! (Nitro in tires, floor mat, pin stripping, etc). The whole sales experience was like going to a sleazy used car lot. I didn't expect this type of experience from a Toyota dealership! I drove to Lugoff Toyota and bought a Toyota for $19k out the door. No problems, totally different sales experience. read more

Went in with my cousin to purchase a new car. (Purchase date 7/6/16). We went there one day to basically see what they had on the lot affordable to my cousin in her situation. As soon as you pull up to the dealership, 3 salesmen came out. (I would rush out too if I worked on just commission as well). We were greeted by Austin who show my cousin the lot and what could fit her budget. She found a car and we went in the dealership to basically get a quote on the car and how much her payments were going to be. I don't know the conversation between the manager and Austin but he seemed robe trying to get the price to a lower deal, set up insurance and all that that day. It got a little pushy and I was pressing for time since I had to work that day. But as soon as we got a chance to run out of there and get things straight with insurance, we came back a few days later to purchase the car, pretty smooth process and Todd was excellent in explaining and processing the transaction. Pretty good dealership I'm guessing if you get the right people to help. read more

To make a long story short. This dealership does not like for you to know the car business. The minute they figure out that they can not rip you off they are done with you! They make it clear over and over again that they cater to the military, but be live you me the only thing they are catering to is their fat wallets. This dealer ship is unprofessional and I will not set foot back in this place. This place does not need your sale and they will make sure that you know that. read more