Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Jessica is AMAZING! Going through the process of getting a mortgage to buy our first home could not…read morehave been any easier. She explain all of the different types of mortgages out there and opening for each. She took the time to make sure everything was as clear as day. During the offer process, Jessica always made herself available with no hesitation. Thank you again Jessica!!!

Jessica helped us with the purchase of our first home and TWO refinances! With every interaction,…read moreshe was friendly, knowledgeable, and able to translate the (complicated) language of mortgages to me. I always felt comfortable asking questions to her; she was patient in her explanations and was always a good listener. Couldn't recommend her enough!

I had 100% results with OnPoint Community Credit Union at the Fred Meyer's store on Walker Rd.,…read moreBeaverton I was able to wait for my debit card and receive it before I left the store. It was all done in a timely manner. I HIGHLY RECOMMENT OnPoint Community Credit Union! Marilyn Middleton

We were seen today by Rajni (Razz) and she helped us set up a premier savings account to help us…read moreearn money that was just sitting in a regular savings account. We also asked for additional information about moving some money from a 401K to take advantage of some better APYs that might be available and we would have no restrictions if we needed to access the money. She explained the rules and told us that our money was FDIC insured up to $250,000. She was so helpful and it was a great experience for us. Great job Razz!! Susan and Andrew

I worked with Evan and team for a refi and the process was clear with regular updates through the…read moreprocess. The team was in touch regularly and it was great. Highly recommend.

We just completed our fourth loan with Swanson Home Loans / Guild Mortgage…read more Evan and his team did an absolutely incredible job with our recent mortgage. We were in a very competitive situation where time to close was a meaningful part of our offer. Both my wife and I are self-employed so we had a fairly atypical application and the Swanson Home Loans team came through with flying colors. As usual, Evan's team was extremely communicative, laying out the steps in the process and telling us exactly what they needed, when they needed it. And all of our questions were answered within an hour of us asking, if not within minutes. Of course Evan got us a terrific rate in a challenging macro environment and laid out all of our options very clearly as far as the term of the loan and which features were in our interest. Just an extremely professional experience all the way around. We recommend Swanson Home Loans highly.

Giselle is an incredible business account manager, who clearly leads by example. She is…read moreknowledgeable, approachable, and truly cares about providing excellent service to every member. Her leadership is reflected in the positive, welcoming atmosphere throughout the branch. Wylie and Clara are equally amazing. They are always friendly, patient, and efficient, taking the time to answer questions and ensure every transaction is handled accurately. They consistently go above and beyond to make members feel valued and appreciated.

I opened a Unitus account a little less than a year ago hoping to get away from big banks and…read moresupport something local. Unfortunately, I regret that decision. From the start, I've had nothing but issues with their fraud protection system. Every time I tried adding my debit card to Apple Wallet, my account froze and triggered a fraud alert. Then, after making a small purchase (under $6!) at a supermarket I visit all the time, the same thing happened again. Of course, these alerts always seemed to hit on weekends -- leaving me without access to my money until Monday. When I finally reached customer service, they offered no real help. I was told there was nothing they could do and that "Apple or the market" was causing the alerts -- which makes no sense, since I've never had this issue with any other bank. More recently, my direct deposit didn't post on the scheduled day. I went into the branch to let them know and asked that any overdraft fees be reversed since the deposit would arrive the next business day. Instead of helping, the assistant manager, Kay Birgul, was dismissive and rude. Her exact words were, "If you have more items that hit before your deposit, your employer will have to cover them." I've never requested a fee reversal before and didn't appreciate being treated like an inconvenience. To be fair, other staff at that branch have been kind and helpful in the past -- but this experience was enough to push me to close my account. I'm moving out of state soon anyway and will be switching to another bank. I'm sure there are plenty of local options with better customer service and fewer technical issues.

Thanks to Jodi and team for leading me through this process! So many hoops to jump through all the…read moreway to closing, but she was a calming voice through the stressful times. Belay Mortgage Group works with many lenders to find the best deal for our situation. I know Jodi would do the same for any of her clients! Jodi works hard and is very easy to reach! If you're wondering if you could qualify for a home loan or refinance, I would recommend contacting Belay. She'll get you a pre-qualification letter to get started and then guide you through step-by-step! Good Luck!

I recently had the opportunity to work with Jodi on a refinance. While I couldn't get the outcome…read moreI wanted it was NOT on Jodi, it was on me. Jodi's expertise and advice were invaluable in pointing me in the right direction Putting you trust in Jodi to look out for your best interest is the smart move to make.

I have been banking for over 30 years at OnPoint. Business and personal accounts. But OnPoint broke…read moremy trust today. I paid $1000 for about $650 worth of Vietnamese currency. Highway robbery. One hour later I called the bank to cancel the transaction. After spending 40 minutes of a 42 minute call on hold, I was told it was "too late" to cancel it. This is customer service? I have been a customer since 1994, but why should I bother to continue? The tellers at the branch are super nice, but there needs to be more transparency. How about warning the customer that they might want to consider that they will only be getting 17k VND to one USD instead of the actual exchange rate of 26k VND. Maybe alert the customer that he will lose $350 on a $1000 exchange? And not make it so hard to cancel an unsatisfactory transaction? And, hey, do they think our time is so cheap that it's okay to spend 40 minutes on hold?

I was with Oregon Community Credit Union for 20 years and never had to call them for anything. What…read morea wonderful credit union to do business with!!! Fast forward to a move over to these clowns when I relocated to Portland. What a JOKE. This bank sucks so hard I cannot even believe it. I am constantly having to call them for some bs or another. Today, as in other times past, I can't access my statements on a Sunday. "Authorization has been denied" Hey OnPoint!! WTAF??? ... and GFY!!! I've been with them for about 4 months and I regret it with all my being. The only upside is the interest on their savings. I feel backed into a corner and I don't like it. I should edit to note that the branch is not the problem. Those folks are great.

As a first time home buyer, I was very overwhelmed at the prospect of beginning the loan process…read more Charlie helped to make everything so simple and stress-free, while also helping me gain a better understanding of the process and finding a loan perfect for us. He was so incredibly responsive and patient with my never-ending questions & concerns. I felt he went out of his way to help me get the best rates & was really looking out for our best interest. Also just a genuine pleasure to talk to & work with. 12/10 would recommend!

Charlie helped with the loan for our very first house, and he was very helpful and accommodating…read morethroughout the entire process. He was always happy to work through different scenarios with us, and he was very clear about our options. We'd definitely recommend him to others looking to buy a home.

As sellers agents, we worked with Alliance Capital Partners and the Jason Cockreham team on our…read morelatest transaction. To say it went terribly is an understatement. The entire team was sloppy & unprofessional. Each new interaction with them was more unpleasant than the last. There was zero accountability with anyone within their team. Between the awful communication, blatant disrespect, and MULTIPLE delayed closings, it is to say we will refuse working with them again. We will not be accepting any offers with Alliance Capital Partners listed or ever allow our buyers to use this company.

I've worked with Chris Smith on two home purchases in the last five years and had such a good…read moreexperience. I find the home buying process Incredibly confusing and Chris explains things very well and ensures I understand completely before making any decisions. I would highly recommend working with Chris and I will definitely contact him the next time I'm in the market.