I am giving Jim Rush Funeral Homes one star, and if zero stars were an option, that is what I would choose. Planning a funeral is one of the most difficult experiences a family can go through. Unfortunately, our experience with Jim Rush Funeral Homes added unnecessary stress, confusion, and frustration during an already painful time. When we first met to make funeral arrangements, options were not clearly presented to us. We repeatedly had to ask what choices were available rather than being guided through the process as grieving families should be. We purchased four urns and were specifically told that the ashes would be placed in them. When we arrived to pick everything up, we were told there was no record of that arrangement. We were also told we would receive four CDs and a certain number of death certificates. When we went to pick everything up, those items were not ready either. While we eventually received the urns, CDs, and death certificates, it required additional effort and follow-up on our part. Communication throughout the process was poor. We called multiple times seeking updates regarding the cremation and ashes so we could schedule the funeral service appropriately. We were repeatedly told we would receive updates, but those calls never came. Perhaps the most troubling issue involved the funeral service itself. We were told that funeral home staff would be working and assisting with the service. Then, just two days before the funeral, we were informed that the service was entirely our responsibility and that there was no record of anyone from the funeral home working the event. This left our family scrambling at the last minute during an already heartbreaking time. After expressing our concerns, my wife and I scheduled a meeting with the individuals involved in our arrangements. Rather than acknowledging the issues we experienced, my wife was told that she was supposed to be a Christian and should not be acting the way she was. Regardless of anyone's faith, that is not an appropriate response to a grieving family attempting to address legitimate concerns about services they paid for. To make matters worse, we paid for services that were not provided, specifically funeral staffing and assistance that never materialized. During the meeting, we were told those representations were never made, despite those being the exact assurances given to us during the arrangement process. Being told that something was never said when it absolutely was said is deeply concerning. The level of customer service, compassion, communication, and accountability we received fell far below what any family should expect from a funeral home. Families place enormous trust in funeral directors during some of the most vulnerable moments of their lives. In our experience, that trust was not honored. I hope management takes this review seriously, investigates what occurred, and makes meaningful changes so that no other family has to endure the same experience while mourning the loss of a loved one. read more