It looks like my review will be the aberration. However, my review is current. Also, I am being…read moretruthful. I am glad for others who had a different experience with this broker than I did. I was referred to Jim Argo via the general manager of the Watergate complex in Emeryville, CA. I own rental property in that complex. I was having trouble getting a loan or refinancing because the property was unwarrantable for a period of time. There was litigation going on and repairs were needed on some of the balconies. (Not on my balcony or the balconies in the adjacent units above and below my unit). So I had to look for a private lender, rather than a conventional lender. The property manager told me that Jim was familiar with Watergate, that he knew private lenders, and that he could help me get a loan. I called Jim and started to explain the trouble I had with prior brokers I had contacted. He clearly was not interested in learning or hearing about my experience. He interrupted me and said that he needs to make money. Then he laughed. As though somehow that laugh was supposed to soften what he had just said. A few days later Jim called me and told me that he could not help. He stated that none of his investors were interested in my property. Then he said that he had told me he would get back to me quickly. It was very clear to me that Jim did not care about me as a consumer. I can appreciate wanting and needing to make money. But when you are dealing with a potential customer, it is never a good idea to let them know that you do not care about them. And, to rush them through a conversation. Particularly if they are trying to give you information you may need to help them. I eventually got a loan through another broker. So it worked out for me. In fact, I had competing offers from different lenders because investors recognized the value in my condo. The broker who eventually got me the loan, never made me feel like he did not care about me. He never made me feel like my needs were not important, or that I was merely a dollar sign. Unlike Jim, he was interested in building relationships. We were able to close the loan in a short period of time.

I highly recommend James for his mortgage brokering services. When we were first time homebuyers,…read morehe spent hours on the phone walking us through the process and providing clear explanations (indeed, my experience with James taught me that your mortgage broker is at least as important as your realtor). And he got us a great rate for the time. We used him again for a condo purchase for my mother, and he came through big time. He was fast and efficient putting together a somewhat complex transaction. And when our first deal fell through, he was able to transfer our initial rate lock to a new deal at a time when rates were rapidly rising.

My husband and I have worked with Greg three times now for our refinances, and we wouldn't go…read moreanywhere else. Greg is a top-tier professional whose communication is always sharp and timely. Even when challenges arise that might stop other lenders, Greg consistently gets the job done. We trust him implicitly and will only refer our friends and family to him. If you want a seamless experience, Greg is your guy

Ellice and Brent are our one and only Go To for everything mortgage. It's been this way for more…read morethan 20 years now. We just closed on a purchase in a very hot and competitive market. They were consultative and helped us strategize on this transaction and we highly recommend them.

To say it was a pleasure to work with Mr. Schonian is an understatement. As first time home buyers,…read morethis was a big deal for us. There were countless things Karl helped explain. He was always prompt with his response, patient and honest. My husband said he always went above and beyond our expectations!! He helped me to navigate through different scenarios and made things happen. I'm not a procrastinator myself so I really appreciated this. We look forward to building our portfolio and working with Mr. Schonian in the future.

Karl and his team continue to deliver professional and friendly service to my family. We've been…read moreworking with Karl for a few years now and we have nothing but respect for him and his team. This time around we didn't think he could help us due to a few challenging factors; VA loan, self employed, and spouse hours were cut. Not to mention, taxes were being held up due to COVID-19 pandemic. We have found him to be so helpful and recognise how time consuming this must be for him; but at no time had he made us feel that it was an inconvenience to him. Karl was organized, thorough, professional, and kind which made all of the difference in our interactions.Thank you for your patience as well as treating us as people rather than just home loan customers.

I initially met Brian because he was the seller's agent for a property I was buying and I thought…read morehe handled his role with intelligence, professionalism, and tact. So when it was time to sell my property about 6 years later, I reached out to him to represent me. Unfortunately we had just entered a difficult sales period and at the same time, my property was directly affected by the city's homeless crisis. Selling my property took far longer than we had anticipated. So I'd like to add one more adjective to describe Brian: tenacious. Brian, or his associate Raymond, was trying to the sell the property almost every week for almost a year! While I dropped the price a couple of times, he never pushed me to - he always let me lead in pricing conversations. Ultimately we did sell and I think we had the best outcome we could have hoped for. I'd highly recommend Brian to anyone selling their property in San Francisco. I still live in SF and should I want to sell my current place, Brian will again be the first person that I call.

Referred by a friend, the minute I met him,I knew we could work well together. He listens very…read morequickly and smartly,and observed,in very subtle ways, that he got us and our dynamics. We met,then had long-distance relationship. Finally moved back home and found our 1st condo, fantastic bayviews and did also under the listing price. Then, realized that amenities, etc were not accessible to me any more. We fell in love with the condo we just moved, had to be patient, but here we are , admiring Lake Merritt Brian seemed to know when to really ecourage us or when to step back. We love him!

Upon the passing of my Mother, it was my responsibility to sell her condo. I was unsure of how to…read moreeven begin. I went into the Rossmoor Administrative office to inform them of her passing. A resident overheard my conversation and asked me if I had a realtor. I told her I didn't. She said she didn't want to impose but knows a realtor who both sold her a condo and helped her purchase another one. She gave me the name Drew Plaisted. She said he specializes in the Rossmoor community. I generally don't take a strangers suggestion without doing some research first. All my research led me to realize that he was certainly worthy of me meeting with him. My wife and I met with him at my Mothers condo. It was readily apparent that he was knowledgeable about the market, the Rossmoor community and my mother's specific floor plan. More than just the business end of our meeting we saw that he was genuine, personable and deeply committed to helping us when we really needed someone. Drew gave us suggestions to improve the condos marketability. We hired the contractors that he suggested and came to realize that they too had pride in how they did their jobs. The condo recently closed. I know that there are a lot of moving parts in a real estate transaction and was prepared for some hiccups. I must say there were ZERO problems and the whole process was seamless. I HIGHLY recommend Drew! My entire family cannot thank him enough for the care that he showed us during these difficult times.

We were totally overwhelmed by the prospect of selling our mother's unit in Rossmoor, but…read morefortunately found Drew who guided us through the entire process in a professional and seamless manner. Drew has an extensive list of resources and helped us find movers, painter, carpet layer, handyman, house cleaner, a stager, and a photographer and got the unit on the market in less than a month. We had been trying to do this for at least a year. He knows the market, and his estimates for the cost and timing of the work were spot on. We recently closed on the unit at a price that met our expectations, and his communication with us throughout was exceptional. If we ever decide to move to Rossmoor, we'll definitely look to engage with him again. Drew is an exceptional real estate agent and we highly recommend him.

Chris Rousset and his team was representing me to buy a house recently. He is my number one for all…read morethings real estate. I had an exceptional experience from start to finish. The team was professional, knowledgeable, and truly went above and beyond to deliver outstanding results. Their attention to detail, excellent customer service, and commitment to quality exceeded all of my expectations. If you're looking for reliable, professional, affordable, and high-quality services, this is the company to choose. Communication was prompt, the process was seamless, and the final result was exactly what I was hoping for. It's refreshing to work with a business that genuinely values its customers and takes pride in delivering excellence. I highly recommend this company to anyone searching for top-rated services, trusted professionals, exceptional quality, and outstanding customer satisfaction. It's easy to see why they have earned such a strong reputation. I will definitely be returning for future services and recommending them to family, friends, and colleagues.

My partner and I had been searching for our first home together when we came across a listing and I…read moreimmediately reached out to Christian Rousset. Nothing could have prepared me for how amazing and relieving the entire process would be--from the application, to meeting him, to stepping into what is (in a few short days) our new home. From the start, there was a clear sense of mutual understanding, and I could tell through the experiences he shared from his life and career that his passion for realty runs deep. It was obvious we were in the best hands. Christian is a natural at creating structure and clarity, making the process organized and stress-free, while also encouraging us to lean on him for any questions or clarifications. What stood out most was his attentiveness--he never missed a detail, always followed up promptly, and made sure we felt fully informed at every step. He is personable, kind, and genuinely cared about ensuring we had all the information we needed. He was also easy to negotiate with, especially regarding our pets, which made the process feel fair and accommodating. I've often been standoffish when it comes to communicating with realtors, but I was in awe of his approach both professionally and personally. He consistently met my partner and me in the middle, showing patience and understanding every time. He also made it clear that he was always available--whether over the phone or through a quick message--which gave us complete confidence throughout. Above all, I am deeply grateful for his ability to balance professionalism with empathy, negotiating fairly so that each of us felt respected, heard, and satisfied. Christian made what could have been an overwhelming experience feel seamless, and I can't imagine having gone through it with anyone else.

I would like to say emillio went above and beyond for me and my family during the home buyin…read moreexperience we had alot of moving parts to this process but he was very helpful and patient in explaining what was needed to be done also what was to be expected if i had to recommend an agent that works auper hard to make your home buying drams come true it would be this man right here

Emilio went above and beyond in helping us purchase our property up in Paradise. He found out all…read morethere was to know about each of the places we were looking into. When it came time to sign all the paperwork, we were out of state and he bent over to make sure that we could get the paperwork taken care of while we were away. He walked us through the process since we were buying just land and it was a little confusing. He explained so we could understand what we were signing. I would HIGHLY recommend working with Emilio if you are purchasing property. He found local people that we could work with to get the process started to build our dream home. He truly went above and beyond. If we ever end up buying more property or selling what we have we will be working with Emilio again. He is very easy to talk to and it was a breeze getting everything done.

Most landlords don't know what they're doing, especially when it comes to landlord/tenant laws…read more This is where a good property manager comes into play. Many landlords won't hire a property manager because it takes money from the bottom line. But I will tell you, it can be the best money ever spent. A good property manager will SAVE you money, time, energy, hassles....the list goes on. And then there are good and bad property managers. Rob is one of the GOOD ones. If you have a property that you are renting or wanting to rent out, look no further and hire Rob as your property manager. He is fair, honest, quick to respond and looks to make sure both the landlord and the tenant are taken care of fairly and completely. Trust me, you're gonna want Rob. You can thank me later.

My family were renters in a home in Concord through Robert Miller and received exceptional service…read moreand meticulous handling of our home as a property manager. Everything was fine until the homeowner of our rental decided to fire Robert as property managers and manage the home themselves. This is where living in our Woodcrest Drive home became a huge nightmare. At month two, we started hearing running water in the home after we stopped using any water. I found water was leaking under the house and notified the owner (now property managing) they needed to hire a plumber. The next 4 days the owner had 5 plumbing companies come out to do estimates until they found a price they liked. The owner then changed their mindset into the tenant is responsible for all repairs, this was a bill for $900. After another hellish week of me arguing with the owner of who needs to pay the plumber, the owner caved paid the bill. At month six, our toilets clogged and started backing up into our showers. I notified the owner and they stated all clogs are the tenants responsibility. I rented a drain auger and tried to clear it myself. I notified the owner it was uncloggable. The owner stood firm and stated I would be breaching my lease contract if I failed to maintain the home. I reached out to Robert asking for advice. Even though he was no longer our property management he stepped in and gave guidance. I notified Concord Code Enforcement. And after 13 days of no toilets and showers the city of concord notified the owner is responsible for fixing out unhabitable home. The plumber came and fixed the issue for $700 billed to the owner. Six months into our one year lease we knew we needed to leave this home. This wasn't the last of the issues with our rental the owner failed to remedy. Ex: fence falling down, trees touching power lines, blinds breaking, bugs coming through the attic, taking our deposit, etc. When it came to leaving the home at the end of our lease. Robert happily gave our family rental refferal, answered phone calls as our property manager, and gave us a great review as rental tenants all the way till we got into our current home. This was many months of no longer being our property manager Robert helped us with our home owner and helped us secure a new home. Above and beyond the standards for a property management company. Robert is a great person to have on your side and our new friend in the city of Concord.