As I was preparing for a trip out of the country, I needed to get foreign currency. I headed to the…read moreclosest place I knew of. The location is right inside a mall entrance for easy access. The staff is friendly and knowledgeable. They offered me a great rate and allowed me to use my debit card. Overall this is the best experience doing currency exchange. Even better than my own bank. I would certainly return and use them again.

Always super reliable in a pinch. I always wait last minute when traveling and they always have the…read morecurrency within 24 hours. I'm a fan.

Seedy is the best way to call this place. It's located in a strip mall and basically it only caters…read moreto the locals that pay astronomical amounts of money for cash advances, or checking cashing fees. I presented two valid checks, but since I'm a spouse in a military town I do not posses a Maryland, Virginia, nor a DC driver license I was unable to cash the checks. Great thing I looked and saw the checks showed a major bank that was able to honor the checks for free, so actually this place did me a favor and allowed me to keep all of my money I stead of the 4% they were asking. Oh and the bank allowed me to use my other than driver license and my passport as forms of ID!!!!

I was very pleased and happy they could assist me with funds within an hour to help my daughter…read morerelocate back to the area. The staff was very nice and professional. Thank you Chextop!

This is located in the same huge shopping center as Lowe's…read more I'm always baffled when I see one teller and several customers in line and then two customer service representatives just sitting around, one texting on a phone and the other making eye contact with me and then looking away. Where is the teamwork here? The teller was friendly and helpful. The interior was clean with some live plants giving it some life and decor. The last time I came here I waited for 40 minutes while several employees chitchatted and ignored me.

Employees here are nice. Usually, you can be in and out fairly fast. I been coming here for a while…read moreand have no complaints.

Worst financial company I have ever had to work with. I have tried to do a 401k rollover not once,…read morenot twice, but three times. Still no gas. I was worried about this being done incorrectly in the first place, then everyone treated me like I was paranoid and every fear I had has easily been surpassed at this point. I could not imagine it being this difficult. I set up a three-way call with the other company to make sure this was handled correctly the first time and you still managed to mess it up. You sent my 401k to me instead of the other company. They must have had no idea what the other company's address was, but did not think to tell me that the first time or ASK for some incomprehensible reason and just sent it to the address on file they had for me. I had just moved, so of course, they sent my check to an address I no longer live at. What if someone had cashed it before I noticed this was not done correctly? Do not trust this company with your money. I did not think about it for a month, because who expects after having set up a three-way call between all needed parties that this would not be done correctly. So, I had to call back a second time to issue a replacement check. I immediately asked to speak to a manager, because I had no faith in the random person on the phone. The guy I got on the phone was nice and talked me down and assured me I did not have to worry about being charged taxes until the check was cashed. However, yet again we ran into problems. This time I did request he send it to my new updated address, because I didn't trust them to send it to the other company at this point. I did receive the check and thought finally I was home free, but wait....there's more! The check was apparently addressed to me and not to the company - I didn't know at this point, because what is the point of opening an envelope you are resending elsewhere? So, I unwittingly sent this check to the new company to find out it was addressed to me and not the company, so they could not cash it. Now, we're on try #3...I get the address for the new company and have them send the check again this time with specific instructions to address it to the new company and not my name. I just found out after sending a check in email to the other company, they still have not received the check. I called for assistance with this 21 days ago, so that gave them plenty of time for their 1-3 business day window and mailing times. So, I know its messed up again and I'm now sitting on the phone wasting yet another hour of my time waiting on hold to hopefully fix this issue. This is my first time trying to do a rollover. I've explained this multiple times. REAL customer service asks questions to make sure they are doing things right. Basic questions like - where/to whom should the check be mailed? Basic questions like - who should the check be made out to? I understand if it gets messed up once (especially if someone doesn't bother to tell you you're new to the process), but THREE times! Stay away! The customer service is friendly in demeanor, but not invested in doing things right or listening to or anticipating needs at ALL. I need someone competent to speak to, an actual human being on the line without waiting hours on hold. I shouldn't have to ask for a manager and go to social media for any hope of resolving this. It's been MONTHS... Word of advice - if they are managing your 401k and you're new to rollovers - just have them send the check to you at a valid address, open the check to make sure its there (who knows at this point) and filled out correctly. If its made out in your name, just cash it into a 401k account with another company like Fidelity. My mother has worked with them for years and NEVER run into anything like this. The one star is for friendliness of demeanor only.

The convenience options at this branch are sorely lacking. One day I arrived, the poorly stacked…read moreATMs were not working. This first told me immediately it was out of cash, the second's buttons were so damaged, they didn't accept my finger press/input. Inside the branch is better but it's not the convenient option. BOA needs to improve this.

I have never had an issue comping to this location . If anything it is only one of few left in area…read morethat is fully staffed and has bilingual staff. Furthermore , when asking for wire transfer or cashiers check they make it easy . They are also determined to ensure their customers are getting fair access to high yikes interest rate saving accounts when other institutions where not even discussing this as an option .

The worst branch ever! I felt very racially targeted how they treated me. I'm reporting to…read morecorporate.

Only gets 1 star so able to rate. I've gone there several…read moretimes to cash checks( friend has account there) Dealt with Anthony mostly VERY AWESOME polite man But this time MARIA ( BEWARE OF HER N HOPE SHE LOSES HER JOB) got to me 1st. After 10 minutes waiting she ask' have you cashed checks before fro this person ' taken back by her demeanor but that audacity of the question' I said yes and Inquired why' ' Well we get a lot of fraud n have to check to make sure signature is good' ( not sure if this was racial motivated' But I told her ' how dare you say that to o me and shouldn't have taken you almost 15 minutes to check signature before you had the nerve to insinuate fraud . Manger came out and not let her laugh at me but continue to be disrespectful to not on my but him. I got my $$ and left humiliated furious. Will contact President of Bank

A lengthy wait with not too many people in line what are the rest of the people on there doing? Was…read moredisappointed Carlos didn't check and see why I was being charged $15 for a cashiers check after I overheard the next teller looking into it for his customer after she asked why and then gave it to her for free..... I will be calling corporate to see about it.... Carlos just didn't care about my concerns ....

What kind of stupid company does away with drive thru during a pandemic therefore forcing us into…read moretheir crappy branch. Pick another bank, Wells Fargo across the street is much better.

This bank is very slow & does not have any order as far as first come first serve. I also came in…read morewith concerns about my account & was told that the branch manager would call me . It's been weeks & no response.

I waited and stood in line approximately 30 minutes inside the bank to cash a check today around…read morenoon. I was 3rd in line. There was only 1 teller assisting customers. There were 3 people in suits, not busy. Asked the branch manager, could anyone else help ? He informed me his other teller was on break. Cross training would be helpful in this case?? The line continued to grow, I left when I was next in line. The lady in front of me was doing a business transaction, with multiple bags of money being counted etc., which was going to take additional time. Meanwhile 2 other customers came and went without completing their banking, they too were not happy with the service. I followed up with a phone call to corporate and filed a complaint. This is not the first time I have waited long length of time at this branch, that is often under staffed and does not have enough tellers. I hope BOA takes this feedback seriously.

The banking criteria to have certain accounts aren't ideal. Your account status could change and…read moreyou aren't notified. I opened 2 business accounts here had a mortgage and a personal checking account. I refinanced my mortgage so I was one less product away from fitting the criteria for my other accounts and fees started accruing. Since I don't use this bank frequently I don't notice anything different on my acct. out of the blue I received and email notice about my account changes. I go into the branch and the manager explained I have to physically go into the branch and make a transaction or they would close the accounts. Instead of recommending banking products to fit my current situation they allow my accounts to stay as they were and I'm back in here again. Not the greatest service

The hours listed on Yelp have changed, this location closes at 5:00pm. During the pandemic uprise,…read moremy local Wells Fargo closed their lobby and only allowed drive thru transactions. My service needs were to obtain foreign currency (USD to Pesos) so I had to go to a branch whose lobby was open. We made it to the bank literally at 4:59 and the doors were still unlocked to my surprise. A few others followed behind us and then they locked their doors at 5:05pm. Now, that's great service, we would have thought the doors would have been locked upon our arrival. Never the less, I provided my confirmation number (ordered the pesos over the phone and for some reason they couldn't be delivered) and completed my transaction. Great job Wells Fargo!