My husband favorite store everytime we visit NY, friendly staff. They are very helpful, my husband…read morealways comes out with at least 7-10 outfits.

Buyer beware,no cash refund.Worst customer service ever.Im leagally blind and they took advantage…read moreof that.I wish I could give them a zero..They treated me really bad,and they knew there was nothing I could do.

Amaaaaazing service provided by Eva - so much so, I had to grab a manager and let her know!…read more I rushed into the store like a madwoman and was stressing out (I'm stupid and decided to wait until day before graduation to look for pair of shoes) and was running out of time. Eva patiently assisted and provided a warm experience. I will always come back - definitely in a calmer state! Xoxo

Eva is the MVP of customer service here! She is super young, very outgoing, friendly and helpful…read more She helped me scored two pair of boots, one for me and another one for a gift. She will make sure that you try all the models and sizes you need/want. I noticed that she was literally everywhere (moving around and helping everybody), she is a multitasker, very charismatic, and a great sales person. Thank you, Eva! You are the light of this Steve Madden's location!

I went to purchase my niece a pair of Jordan's the staff was very professional didn't wait long to…read moreget what I was looking for and the gentleman at the cashier was very helpful as well

I called to do raffles for a limited shoe releasing this weekend. I did my due diligence and called…read moreand asked when they ending the raffles, employee said 8pm. I get their by 720pm and the employee said the raffles are done the list is full. I was so shocked because it's not even 8pm and it's just not fair. You don't want a riot for first come first serve but you also don't want to do raffles to the allotted time.

Hi , Brooklyn Spice in the house!! Peace and love to the cool S. King at the Sneaker Shop…read more Best ever!! You can get any size, color or brand sneakers.. I just got the sneakers I was looking, I am happy! please stop by and pick up yours too. look no further!!! Respect! Helen...

My girlfriend Whitney went to sneaker king after work and bought what we thought were some nice…read morediscounted charles barkley nike air max sneakers in white and grey. At first everything was fine and after she wore them the first time, the back of her foot was getting scraped and she complained. We initially thought she would have to break them in, but then the bottom foam of both sneakers started to peel badly. Small paint chips were coming off, so she called the store. She was placed on hold by one of the asian owners, and another worker was placed on the phone. She then explained the problem and asked for a refund or exchange, and was told that it was a defect and to come to the store and she would be taken care of. We went to the store together a few days later after we finished working. The Asian lady Ms.Kim behind the counter once the situation was explained was very rude and demanded to know why she would be responsible for the sneaker malfunction. When asked if the sneakers were even authentic she went into a rant, prompting one of her workers to ask if he could help us, but initially he was rude too and said they do not provide refunds, but they do exchanges. After asking about the exchange Ms Kim behind the counter again began arguing with my girlfriend saying that its not her fault and they don't sell fake sneakers irately. Again one of the two workers there, a different one this time, intervened and called someone on the phone. After this phone call he assisted us with an exchange of that pair to a different pair of 90 air max. We also had to pay the $10 dollars difference between the old pair and the new pair. The old pair being $70, the new being $80. Ms Kim even had a lot to say about that until we threatened to call the cops and have them deal with it. Hopefully these are real and do not peel. sheeeeesh, what an experience. I would not recommend anyone who likes authentic sneakers free from "defects" to go there. Not only was the product bad/ and or bootleg, they were rude about it as if we were wrong for saying so. Buyer be wary...

This was my favorite place to shop. Great styles for plus size women. The customer service was…read morealways amazing. I always felt comfortable when I was shopping, But now the store is closed I have to find another location.

Excellent service, I had some items placed on hold and when got back they were there holding them…read morefor me. Their clothes, Halloween costumes and swimsuits are of great quality but a bit "pricey" if you are use to buying your clothes at Pretty Girl in Fordham or Conway. They always have really good sales, I just got 2 pairs of $98 jeans for less than $16. Just wait for sales and use coupons and you will be ok. I used to do all my shopping online because the closest store was in NJ but now that one a Torrid store is open in the Bronx I will be shopping there more often. This store can't close, there's lots of "Plus Size" stores out there but this sell plus size clothing that is fun for young plus size women, I might not be "young" in years but in my heart I am and I love their style as long I know what I can pull off at my age. I just learn that shopping at Torrid online and sending the package to be picked up at the store is more economical than having it delivered at home, Torrid don't have a set shipping rate and I saved $32 in shipping which I spend in 2 items in the store that wasn't available online. I have always loved shopping at Torrid and I am excited they have a store in the Bronx, it would have been preferable if it would have been in the city but traveling all the way to Bay Plaza wasn't so bad.

As soon as I entered the store I was greeted by the manager Raheem and introduced to Dillan. They…read moreactually have the shoe I want Nike vapor max. Dillan was patient with me and got not one but two sets of sneakers. He was kind, patient, energetic and gave quality service. I should have went to them instead of footlocker. This store is second to none and so are the workers and manager. Keep up the e good work.

Disgusting customer arrived in Kings plaza mall! David is the manager and should be fired for not…read moremeeting needs of customer. Brought back adidas NMD bought for $130 only two weeks ago because bottom of shoe peeled! Told me nothing he could do! I asked for 25% off next purchase and he tells me extortion! Tells me the shoes aren't meant for activity!! So I guess they are made for flying? I went to Foot Action and they were appalled by customer service in champs and they took shoe and damaged them out because agreed they have to stand behind the products they sell and if they aren't good then satisfy a customer so we got a full exchange on a new pair of different shoes!! Way to go to Foot Action for doing it right! Champs needs to learn a lesson or two!!

Had a wonderful shopping experience due to these two young ladies who worked there by the names of…read moreShirley & Ennisia I've a very picky shopper and these young ladies were very patient with me , friendly and pretty funny. They stayed with me u til I decided what size to get. They also made some input in why I should go smaller then a bigger. Bottom line is they were very helpful and sweet. They thought I was joking when I informed them that I was going to give them a great review I will definitely go shopping at that location again. Peace Love & Happiness Big ups to Shirley & Ennisia

dope snipes an clothesline's i lov da inside of the store an ima keep shopping their for hopefully…read moresome discounts nah meaaaannnnnnn