I called for a quote on a new windshield. The only thing the person would tell me is that it was…read moregoing to be a 'pretty hefty price'. Suggested I call somewhere else to get an actual quote. The person was rather rude and didn't seem to want my business. Too bad because I like to shop local.

Welp, I was following a truck too closely on the highway I guess, and my car got hit by a big rock…read morethat immediately cracked the windshield. I stayed calm and kept driving into town.. and watched for the last 45 minutes of my Seattle-Walla Walla trip as the crack grew, and grew, and grew. Economy Glass was easy for this tourist to find, so I drove there first thing. The employees were really nice and tried very hard to find a replacement for my newish Subaru windshield. Nothing was in stock for about a 100 mile radius, so they tried to fix my crack with some sort of epoxy or (?) They only charged me $80, and while the epoxy didn't end up working (the crack still grew a bit) I was happy with the service and the attempt to fix it, and I felt like this was a trustworthy business. The people were SO nice. Hopefully I won't need another windshield repair or replacement on my next visit to Walla Walla, but if I do, I'll return to Economy Glass!

Great job on removing old window tinting off my old truck. And nice work on replacing my…read moredaughter's cracked front windshield.

I own a 2018 Lexus RX 350. In November it developed a water leak that came through the eyeglass…read moreholder in the roof. I initially took it to a Toyota dealership that blew out the drain pipes that are on both sides of the roof. That worked for a couple of months but began leaking in January. When I returned to the Toyota dealership they determined that the skylight was the issue & quoted $1659.94 to replace the sunroof glass saying that the rubber seal on the sunroof was failing. I have never used the sunroof & when I looked at the rubber seal it looked brand new! I then went to the Windshield Doctor and met Dillan LeGrand. I explained the issue & he spent the next few hours sealing the drains while I waited. He charged a $100.00 fee for time and materials. He said to wait until it rained to insure the roof did not leak. After several weeks & no rain I decided to go through the car wash over the weekend. Not a drop of water leaked through the roof!! Yesterday I went to the shop & was thrilled to pay his fee. Dillan provided a solution to the problem, was courteous, creative and I highly recommend Dillan & his abilities! The Toyota dealership saw a silver haired senior woman, driving a Lexus & went "ChaChing"!! BS on that. Thank you Dillan LeGrand!

Wish I could give it a zero. The worst. Here's the highlights if you ever think about even trying…read morethese guys: 1. They said they would provide service same day...they didn't. 2. They took my credit information as a "hold only,. They didn't. They ran my card immediately. 3. The installer showed up with the wrong glass. 4. It took over a week to get my refund. 5. Their phone person blamed the whole experience on me. It was simple. I asked them if they could X, Y & Z. They said they could They performed zero of the things they said they would do. ZERO!!! Were they rude? Not really. Just really unprofessional and unapologetic. They did NOTHING to ease my situation. I was under the gun to get the work done quickly and they guaranteed they could do it. They did not deliver on one thing they said they would. I would not recommend these guys to anyone...ever! I rarely, if ever leave reviews. This time, I plan on it. If it saves anyone from avoiding the nightmare I endured it's worth it. Here's some notes for Auto Glass Guru if you read your reviews: 1. It's called customer service for a reason. You are supposed to provide the customer with service. Not bad service or no service...actual service. 2. Good companies try to make it right with their customers. You should try that approach. You did nothing to offer help. 3. Retrain your staff or rewrite your policy. You are a simple dispatch service who farms out the work to a local and takes a cut off the top. Regardless, your business name is on it. Act like it. Very disappointed.

I had a good experience with Auto Glass Guru in replacing the lower window on my 2016 Prius. They…read moregave me a better price than a major competitor by about $150. The real stand out however was Daniel, the installer. He was so helpful and even went the extra mile by speaking Spanish to the gardener who broke the window, making arrangements for my reimbursement. He was courteous, on time, and had great communication skills. Highly recommend!

The Kennewick shop (on Clearwater) during a mobile install, incorrectly installed my F150…read morewindshield. They attempted to repair the first install at the shop. During the second install, they reinstalled the same windshield (did not use the OEM windshield they had on hand.) The second install was done very poorly. The seal on the top of the windshield would not allow water to drain appropriately. And during the second install they also caused damage to the A-pillar and cowling.

Excellent service , very personalable, good guys, considerate, kind and all the above , got a…read morediscount because the window had a transport scratch in it..very happy I highly recommend

Thank you Jose and family for all your help and hard work. My windshield looks great!read more

Outstanding service and products. Honest, quality, integrity…read more Everything from rock chip repair, tinting to a complete new windshield for me.

As a repeat customer, I can honestly say Quality Tint has earned my trust. Back in January, Edgar…read moreand his team tinted the windows on my truck, and the results were absolutely flawless. When it came time to have my mom's new Jeep Grand Cherokee Summit done, there wasn't a second thought about where to take it. They perfectly matched the factory tint on the front windows, installed windshield tint, and applied PPF with incredible attention to detail. The finished product looks amazing, and the quality of their workmanship is second to none. What really sets Quality Tint apart is their professionalism, craftsmanship, and customer service. Edgar and his team clearly take pride in their work, treat every vehicle like it's their own, and make sure everything is done right the first time. If you're looking for window tint or paint protection film, save yourself the time and go to Quality Tint. They've earned a customer for life, and I wouldn't trust my vehicles with anyone else. Thank you again, Edgar and the entire team, for another outstanding experience!

After speaking with Edgar, I was able to get my truck in the next day and they did a fantastic job…read morematching the front windows to the back windows with some quality product. Will be recommending Quality Tint to anyone I know looking for window tinting.

I arrived around noon real excited I just bought my first car and was inquiring about tint. I was…read moregreeted by one of their 3 technicians who gave me all the specks on the 3 different films they carry, i decided to go with nano ceramic. It was the priciest of the 3, but i was sold at UV rejection and absorption. They did not disappoint!!! Amazing product SAME DAY SERVICE, and they had an awesome waiting area with free goodies and beverages for customers!! Glad i went with them kept my business local and very happy with my new car!!

Best Tint job Ever !!! 87 degrees out today left my ice coffee in the car. Grocery shopped at Winco…read moremy biweekly haul about an hour my ice is still in my coffee!!!!! Nano Ceramic well worth the price!!!! The cab was fresh turned my AC on and it was cold in less than a minute!!!

James, the owner, seemed like a great guy. I explained what I needed to do. He showed up to give me…read morean estimate for the cost of materials and his cost on labor (this was on a Friday). I agreed to the estimate and he agreed to my terms, I pay for materials at store, and he gets paid after. And then...well: 1.) Sends a text that same day on Friday after we met, and wanted to see if he could get paid upfront (deposit) before starting work because he's leaving town with family. And states that he could pick up materials after his trip on Sunday on the way back. I couldn't meet him and offer to go with him to hardware store on Sunday and meet him to pay for materials (in case if we missed anything). I DIDN'T HEAR FROM HIM SUNDAY. 2.) James sends me a text on Monday that he had a family emergency and wants to reschedule for Wednesday. I expressed my sympathies and agreed. 3.) James again sends me a text on Tuesday asking if he could meet with me to collect a deposit. I replied that I think he misunderstood me and and I do not pay for deposits beforehand, but that I could meet him at the hardware store and pay for materials. (THAT TO ME ASSURES THAT THE DEPOSIT IS SPENT SPECIFICALLY ON MATERIALS) 4.) He texts that I'm changing my "story" (whatever that means, this wasn't a damn book club meeting) AND THEN THREATENS ME WITH Better Business Bureau. Terrible customer service, waste of time, and waste of money driving out to meet him. I would give him 1/2 a star, but I can't. So 1 STAR for the Bearded NON-HANDYMAN.

James/The Bearded Handyman came to my home and did a few things but the one thing he had to come…read moreback three times to fix again and again was the silverware drawer. No biggie - I get that sometimes things need tweaked again - BUT then the entire drawer fell out because it was not anchored properly. I called and left a voice message and a text message................ instead of returning my call or text he has BLOCKED my number............I can't call or text him. Not very professional in my opinion. Debi Kennewick, WA