This is the worst company I have ever encountered. Jimy's House Cleaning has been inconsistent, neglectful, and does not show that they value my business.
I scheduled the event to get the estimate, we did not hear back from them for days. When the day came for the estimate, they were nowhere to be seen and there was no communication as to why they could not be present.
After rescheduling the estimation session, we then had to go through the ordeal of trying to schedule a cleaning. After multiple neglected calls and messages, we finally reached someone. The Jimy's representative said they were 'out of town' and didn't have access to their phone. Accepting this, we had a date set for the cleaning. Again, no one showed and we got no explanation as to why. We rescheduled and the cleaning finally took place.
We gave them clear instructions on what rooms to clean and what rooms to pass over. This information was either ignored or forgotten.
At this point we had communicated that we wanted the cleaning to occur monthly on the first of each month and this was confirmed as possible by Jimy's cleaning. A month passed from the previous cleaning and there was no word as to why jimy's did not show up again.
After 3 weeks of calls (and no call backs) and messages, someone finally picked up. The representative apologized and said they were 'out of town' and that they were sorry and that they would schedule a cleaning for us at the start of the next week. No one showed again...
I have never encountered a company with such disregard for their customers. I am surprised that a company like jimy's can be profitable when it ignores customers and does not value their time or money.
Save yourself the trouble of even picking up the phone. You are better off cleaning the house yourself once a year since that's the number of times jimy's will actually show up. At least you'll save yourself the insult and the cash. read more