They replaced my water heater in an emergency situation and did a great job it' hasn't given me any…read moreproblems since installation. I will use them in the future. Fair pricing for a great job.

One of the tenants at our rental property called at night to say that there was water leaking all…read moreover the basement. I reached Mike, and he was able to get out there on an emergency basis despite the late hour. It turned out that one water heater had failed. He was able to replace it that very night. And his prices are FAR more reasonable than what we paid the previous year for the other water heater. We will be going back to R Plumbing from now on for our plumbing needs. My only regret is not having found him earlier!

Fixed my problem and didn't try to upsell me anything! Can't say that about other plumbing…read morecompanies. It's nice to find trustworthy contractors nowadays.

Have had R&R come out for various non-urgent repairs and boiler maintenance over the last 20 years…read more A handful of aging copper pipe joints/valves replaced, and most recently a corroded steam pipe. I've only one issue in the distant past with a replaced outdoor spigot that broke after one season, and they came right out, determined that the original part wasn't for outdoor use and replaced at no charge. Reasonable prices and Ron is a wealth of knowledge and experience.

I had my air conditioning unit serviced on 7/28/2026. Mike serviced it, fixed the problem, and we…read morecould not be more satisfied with ProService. Highly recommend it.

I'm giving this company a 1 star for no effort. Do not go with this company because they send…read morepeople that tries to scam you for more money. I needed a hose from my front yard to be fix. They sent a technician that didn't know what he was doing, cut a hole in my basement wall and cut the hose. Said he couldn't fix the problem and left. I called back, said they needed extra money to fix the problem. It's the worst plumber I have encountered, do not go with them. They are trying to scam you for more money.

it took place in the city of Waterbury - pipes erupted , water leak - the workers from Master…read moreRooter were called, Great thing to say they showed up right away and solved the problem immediately. guys where very friendly and very detailed about the situation . will recommend to family friends . job well done!

We used Master Rooter in February 2025 for a sewer back-up. They came quickly and the job was done…read morewithin an hour. Unfortunately. the problem happened again in March so we called again. This time they sent a man named Cord. He redid the job and suggested we occasionally call and have a "Blow Bag" done, to eliminate the frequency of the problem. We were very satisfied with the work, the professionalism and knowledge of this employee and the company he represented.

They were awesome! Hot water heater blew on a Tuesday Morning and was fixed that afternoon. Not…read moreonly was he quick but very honest. We (wife and I) live in a condo. Told us that the HWH was to big and we could get away with a smaller one, saving us about $500. Called us later on that night to make sure everything was in working order. I never hope for plumbing emergencies but should one occur, I would definitely call them!! Only downside is I think it's a one man show so if they are busy they may not be able to get to you.

I called Simply Devine Plumbing on Thursday and the owner Jamie was at my house on Friday to fix my…read moreleaky tub. He was very professional. He explained everything he was going to do. He needed to run to get a special piece for my tub and gave me a time frame that he will be back by. Jamie was back in the time frame he gave and continued to work on my tub. He worked very efficiently and quickly and was done within an hour and a half (that is including getting my special part). He cleaned up after himself and left everything exactly how he found it. If I need a plumber again I will definitely be calling Simply Devine Plumbing. Thanks Jamie for outstanding service!!!! -Andrea

This experience with Service Relief did not go well and still isn't fully resolved…read more First I called several weeks ago to schedule what I thought would be a minor job. No call back after a full week. I finally schedule service and the first service tech is unable to resolve the issue and says he will need to order parts. I get a date when they will come back and end up with a service tech that replaces the faucet and shower head and leaves me with a dripping shower faucet and a hole in the wall that I tells me I need to get an access cover with no real details. He also tells me that since they can't replace the fixtures in my bathroom sink I need to purchase a new vanity and faucet. Mind you over the several days that it took to come out the second time these items could have been ordered and at my home or ready for pick up. On the scheduled day of the third appointment I get a call as I am leaving work to get home for the service that indicates the service tech has an emergency and can't make it. On the fourth day I get several calls from scheduling about where to pick up the items I ordered and then finally requesting the order number. Two techs arrive to install the new vanity and faucet. During the install they started talking about me or another customer while in my bathroom. After all this they try to convince me that my shower faucet isn't leaking and then say if it starts to they can come back. In addition after they left I found two of my towels balled up on the floor wet and with debris in them. They never asked to use these towels for this purpose. My shower faucet is still dripping. At least I have new fixtures and a new vanity.

Installed boiler and 2 months later the automatic feeder stopped working -- i called them out and…read morethe technician told me just turn on the water valve and add water -- this is normal. I've been doing that monthly for a year only to find out from another technician that this is ABSOLUTELY not normal and the feeder was broken from the inception. Service relief came out today and denied all responsibility because of course the 1 year warranty has expired. example # 2 -- prior to boiler installation called service releif out to check my AC unit in back yard. SAME technician told me your unit needs to be replaced and will cost like 12 grand -- i ordered a new fan from EBAY and installed it myself and unit has been working fine for last 2 years !!!! STAY AWAY FROM THIS COMPANY !!

Two years ago we needed a new septic pump. Mascetti installed it and all seemed fine. Two years…read morelater, now, the pump failed. We texted and called Mascetti; no one got back to us. We had another septic company suggest it was a bad float (without seeing it). We paid an electrician who came out to fix the float $700 to fix a part which he thought caused the issue. A week later, the pump failed entirely. Both the septic guy and the electrician said the pump wasn't installed properly and wasn't the right type of pump to pump up a hill where our leaching fields are. Certainly, a new pump should last more than 2 years. We are now facing the cost of installing a new pump, on top of the sunk cost of $700.

In January, I experienced a flood in my home and contacted this company for help. Unfortunately,…read morethe technician who came out initially misdiagnosed the issue. As a result, the flooding continued for several more days, causing unnecessary stress and damage. I had the technician return, but the actual problem was only identified because the demo crew already working in my home pointed it out, not the plumber. Essentially, I paid a diagnostic fee for an issue they failed to correctly identify, even on the second visit. To make matters worse, I was told that the diagnostic fee would be credited toward the repair. However, when I later called to schedule the repair and request that credit, I was met with an unprofessional response.the representative said she would "think about it." This experience was frustrating from start to finish. The misdiagnosis, lack of accountability, and failure to honor what was promised reflect very poorly on this company's professionalism and reliability. I would not recommend their services.

I came home on Saturday evening to a house in the 50s. I called at least 10 heating people on…read moreSunday morning including the gas company. Hector was the only one who called me back and arrived in about an hour. He diagnosed the issue almost immediately and ordered the part this morning and installed it this afternoon. My house is now on its way to being warm again! Hector explained everything and clearly knew exactly what he was doing. I am so pleased with the result and his company. I recommend him 100 percent!

Hector at H&R is dependable, reliable, honest, I needed some work done on my heat and thermostats…read morelast year and he took care of it right away. Highly recommend HR Heating for all your needs.