I always end up at their "hub"! Whether I'm getting a storm window fixed, knives sharpened, am…read morebuying lightbulbs, or need a paint sample, the helpful employees always get me the service or information I need promptly.

What a great store coupled with service that is always outstanding. Shopping local is key to our…read morecommunity and this place certainly delivers quality products and service. "Darren", the delivery person, made it a point to call me to ensure proper delivery and was just as courteous as "Dan" was at the store when I called with a question. This is how business should be done!

"Worst in Class" Customer Service! Completed their form to…read morerent a piece of equipment. Returned the equipment the next day per the instructions. Asked the male employee to complete the return section of their form, and to provide me with a receipt/documentation of the equipment's return. Employee flat-out refused to do either. Somehow it is OK to document the rental equipment leaving the store, but not its return. I did not expect to be in negotiations with this employee for such a simple request. At one point still without a receipt being provided, the employee stated to please leave the store, never come back to this store again, never buy anything here again. Know what, I will take that advice and never return to this store again. Lost Customer! Buyers beware at this establishment. "Worst in Class" Customer Service!

I made my first purchase (Stihl lawnmower) at Carr Hardware in August 2025 and was provided with…read moreincorrect information by the former manager Mark. I bought this lawnmower from them out of desperation since no other store in Connecticut had one available and our old lawnmower died. Reached out recently and spoke with the new manager Darán who was trying to rectify the situation. Since I couldn't go into the store when he would be available (I live 40 minutes away) he referred me to speak to the assistant manager Dillon. Dillon is one of the RUDEST person I've come across with. He needs serious customer service training and etiquette. i won't be shopping there again!

Service could be improved....why should it be longer...this is all I really have to say...store is…read moreclean, but service could be better

"The Queen of Hearts has shown her face She wants you to…read morebelieve You were never meant to have Aces up your sleeve" (John Hiatt) Super neat and heavily stocked with pretty much anything you'd find in a big box building supply store. Painting, lawn and garden, hardware, tools, grills and barbecue, electrical, and plumbing supplies are all very well represented on their shelves. Parking is never an issue at Ace because it's located in the very spacious Canton Village Plaza. So, if you ever need a can of spray paint, garden hose, specialty light bulbs, barbecue sauce or wood chips for your smoker, you'll definitely find it at Ace. Like the old jingle said, "Ace is the Place".

I was wandering around for gifts one day and walked into Restoration Hardware after I was exhausted…read moreand couldn't find what I was looking for. It looks like this place is a Pottery Barn wannabe. The items are very similar, I can't comment on the quality. I left with a blanket and it seems to hold up pretty well. It was similar to one at Pottery Barn but for half the price and in a slightly different color. I can't see myself going crazy there but if I was remodeling I wouldn't mind getting a few of their sale items to accent. For me this is a place you walk in for inspiration and then you shop elsewhere when you're ready to buy.

"The screen door slams, Mary's dress sways Like a vision,…read moreshe dances across the porch as the radio plays" (Bruce Springsteen) We have a three-season sunroom in the back of the house with screens on the windows and sliding door. When that nasty Christmas week windstorm dropped a whole load of tree debris in our backyard, some of it struck the back of the house, and cut holes in a window screen and the slider screen. So we threw the damaged goods into the car and drove them over to Matt at Welden Hardware. Within just a few days, he called us and said the screens were ready to be picked up. They look great and the price was very fair; in fact the job cost just a few bucks under what our homeowner's insurance company allowed on their estimate. Welden is really quite a cool store. We spent some time wandering around when we dropped off the screens and saw a big variety of products -some of which you'd expect to see in a hardware store (electrical, tools, paint, garden equipment) and some surprises, like snowblowers, kitchen supplies, and gloves. Next time you're thnking of driving to one of those big box hardware stores, check out Welden. You'll probably find what you're looking for, and the customer service will be off the charts fantastic.

Really refreshing not to have to go to a big box hardware store for a change. Just moved to…read moreSimsbury and needed a small thing the movers lost. Matt knew just what it was, found it for me and was incredibly helpful. Really happy to have found Weldens!

This wonderful old-school hardware store is close to my office. I like the fact that it's small and…read morefull-service. The owner and his employees are always here to help you. Big box stores leave me basically on my own. Their employees seem to sense when you need help and run away. I'm older and love full-service stores like this that remind me of a different time, before independent hardware outlets started to die off. (Remember full service pharmacies, too?!) Brace yourself for some little points that some may find annoying: the inventory is organized with no rhyme nor reason (that's why it's good to ask). For example, I recently was looking for ant traps. There is a display with mousetraps and traps/repellants for spiders, wasps and roaches. No ants. I turned around and was going for help and there, at the end of an aisle six feet away from the rest of the pest supplies, was a good variety of ant mitigation products (don't buy the little Raid traps, they were useless - I upgraded to a costly, elaborate alternative and it rid us of ants in our summer kitchen.) Finally, the owner has a lot on his plate. He can be abrupt - on the verge of grouchy. But he has a good heart and is never malicious. Just grouchy. The employees can be brief with words and cheerless, but they'll get you what you need and get you on your way rapidly. After all these caveats, a "plus:" they carry many of the latest items - you'll find stuff like the latest laser measuring tool, the hot colors in paint, LED lighting equipment including dimmers, and metric screws, nuts and bolts. Try them. If you like walking around an old-school Hardware "emporium," this is the place for you!

Great place to shop. Great Store, If you have a concern, ask for Joe. He will help you. Nothing…read moreis impossible. See you soon.

A good selection despite their size, and very helpful staff. The prices are generally pretty good,…read moreand you can usually find what you need.

They have everything and know everything! I could stop there. So helpful, and easy to get help…read moreunlike the big box stores (especially Lowe's- HD slightly better). Quick in and out and I'm NEVER disappointed when I shop here. I get better service and a better experience PLUS I am supporting a local business. Love Petersen's and have been loyal for years, just late with this review . I'd give 6 Stars if I could!!!!

If I could give these guys no stars, I would. I am a small business owner opening a new store. I…read moream GCing the project (I have reasonable experience in residential) but not commercial and I have a very skilled carpenter for installation. The store has 4 interior doors that we would like to be metal. I explained to the gentlemen what I was looking to do. I had the door width and height, swing and that we wanted them to be metal. He asked me if I was a contractor, which I responded no. Every question I asked, such as, is the door depth inclusive of framing and sheetrock for metal doors, I was met with some snide comment about how a contractor would know this answer. I asked what other information he would require so I could come back with the complete information he was requesting. At lighting speed he rattled off about a half dozen things. I asked if I was bothering him and he said he usually works with contractors who know this information. I said will you only sell to contractors, his answer was no, but they know all the information he is looking for. So rude, so condesending. Off to Tull Brothers.

We purchased an older home and had a lock for the front door that looked like it was from the…read more1800s. I called a friend who suggested that we dismantle the innards of it and take it down to Builders hardware to see if they could change out the locking mechanism. That they did and rather quickly, even filing down some areas of the new one to ensure a perfect fit. These guys are awesome!!!

I don't live in Cheshire anymore, but when I need something for my dad, this is my go-to. Friendly…read morestaff, fair prices, and full disclosure: my grandfather worked there 75 years ago before going into business for himself (and getting his tools and materials from there). Still, I'd be there even without the slight family connection.

I love shopping at this Ace Hardware store it gives you that old neighborhood hardware store…read moreatmosphere . This store is quite large, and I have found many items here that I couldn't find in a big box store.They are all about giving great customer service.There is always an employee nearby to help you,or answer questions. You can also pull right up to the door for parking.