I was driving through Raton Pass alone on a road trip when my car started smoking. I'd just had an…read moreoil change done, and it turned out the shop had failed to reinstall the oil drain plug -- oil was leaking out, and I was stuck and scared, hours from my destination. Every shop I called in Raton said they were booked out for weeks. But then I called Pete at Triple O Auto -- and he didn't hesitate. He listened, understood, and immediately said, "Come here, I'll help you." Pete was not only professional and fast -- he was kind. He found the issue right away, replaced the missing plug, refilled my oil, and had me back on the road. But more than that, as a young woman traveling alone, he made me feel completely safe and cared for. While he worked, he told me about his grandkids, shared a few stories, and just made everything feel normal again in a moment that was anything but. I can't thank him enough. If you're ever in Raton and need help -- whether you're local or just passing through -- Triple O Auto and Pete are the real deal. Honest, kind, and exactly the kind of people you hope to meet when life goes sideways. Pete's a gem. -- Emily

Pete bailed me out of a major bind. I was 1500 miles into a 5000 mile trip when a fuel line…read moreruptured on my sprinter and was spraying diesel on the exhaust. I was losing 50% of my fuel. He was able to drop the tank and get me on my way in a couple of hours.

They towed my truck in to their shop and everything seemed perfectly fine from the start. As I was…read morewaiting for one of the mechanics to drop me off at the Super 8 about a mile away. I noticed a sign that says, "If you buy your own parts, there will be 15% added to the labor" which was a definite red flag in hindsight. The issues started when I called in to get an estimate. They said they could not send me an estimate to my email of everything itemized. They just offered a total figure. Upon asking them to breakdown the costs individually, they ended up trying to charge me $2900 for the radiator when a fan, fan shroud, radiator and hose all together costs $3300 when he fan shroud for my Pete costs $900... You can figure out how much they mark up their prices. When asking Jeff and Kelly about the breakdown of how much the labor costs (which goes by a set amount of hours from the book) they initially told me that it was 6 hours... But because I wanted to buy my own parts, the cost was now 8 hours. If I'm not happy with it, I am more than happy to have my truck towed to Peterbilt in Pueblo... Ok so let me break this down, because I'm not letting you make a million dollars off marking the parts up... You're saying now it suddenly takes more time to fix my truck and now the amount per hour also goes up? These guys are out of their mind. When I called back the next day to just have them tow my truck like Kelly suggested, Kelly threw a hissy fit and said that they refuse to tow my truck and that I will have to find someone else to tow it for me. This is the absolute last time I go here again for a tow or repair in southern Colorado. I wouldn't recommended my enemy to go to Kelly's towing for water if he were to be dying of thirst in the Sahara Desert and he was the only game in town. You have been warned about their deceptive price practices. Right down the street there are definitely honest guys at J&M Tire and Towing. Their labor is cheaper, its a bigger shop, better work and they're honey guys that aren't trying to take advantage of a situation and making a million dollars off of you.

The best experience at an auto repair shop! I had rented a moving trailer from a different location…read moreand the trailer lights were not working due to my Toyota 4Runner having faulty electrical. The part needed is no longer manufactured, no one in town could help me and I thought I would have to postpone my 900 mile trip. I stopped by Kelly's as a last-ditch effort and they immediately began troubleshooting both trailer and truck. The mechanic on duty was Robert and he's pretty amazing with his abilities, skills and great attitude! A part was quickly delivered and I watched Robert expertly rewire, test and finish the job like a pro. I was expecting to pay an enormous bill so it was a surprise when the total cost was so reasonable! I was on my way in less than two hours, a happy camper! I would trust this business for honest, high quality work.

I was traveling through town on a Sunday and my Jeep broke down. I called for a tow and they were…read morethere within 30 minutes. I found out they could repair my vehicle and it was a Sunday afternoon so I had to wait til Monday and they called for the part Sunday and I had my vehicle back and running by 11:30am on Monday. They even dropped me off and picked me up from the motel. Everyone was extremely nice and helpful, especially JR!!! Thanks you all made a stressful situation as pleasant as could be. Price was Great also. I called another repair shop to get a quote and they were going to charge more and couldn't get the part they said for 2 weeks. The state trooper who stopped on the side of the road to see if I was okay recommended them and I definitely would as well!

We are on a 1000 mile road trip cross country and our turbo was going out on a Ford F2 50! We…read morestopped in last minute and Chris was amazing to work with. He had us back on the road in 15 minutes! Thanks Chris for all your help! Ok

On our way back to Colorado and the motorcycle trailer started bouncing. Tire separation! David…read morefound it, put the spare tire on, and we were back on the road! Easy on and off I25. Thank you!!

We were traveling from Colorado to Texas and blew a tire hitting a pothole over Raton Pass (a…read morecommon occurrence we're told). David met us after hours to look at our tire. Beaver and David went above and beyond to order our tire ASAP and came out to to our motel (Best Western Plus-actually a very pleasant place to stay and dog friendly) to change the tire and waited for us to check-out to have us follow him back to the shop and have the tire balanced. The price was affordable too! Great experience in a not great situation. Thank you!!

John P was amazing. Honest legit mechanic!!! He even let us drive away without paying him first to…read moremake sure that was the problem. He figured out right away what the problem was with our overheating. He double checked and called o Reilly for the right parts and let us pick which one so not to overspend if we didn't want to. This is a Sunday night on Labor Day weekend and attended to us right away. He's super nice. He didn't charge us much at all; we had to give him extra for his work, promptness, kindness and honesty.

supper helpful one of the better managed stores. They have been the best for me on my long trips…read morefrom denver and when I am traveling

Chase helped me replace my battery at closing so that I could make it to Santa Fe and see family…read more We had acid pouring out of the battery. He was my knight in shining armor for sure. I really appreciate this business and Chase!

Turbo blew up on my truck (Ram 3500 2019) near Raton NM, had turbo sent off to be rebuilt by Turbo…read moreTime (Fantastic Rebuilt Turbos') Anyway D&T put it back together and I picked it up and 1/2 hour into my drive back home I could hear a funny nose from under the hood and exhaust break sounded funny. Called Donnie said a clamp must have come loose or flapper wasn't working, so I turned exhaust break off. Luckly, I made it back home Houston and took my truck back to Dodge. Come find out, only 1 bolt out of 4 was holding on newly installed turbo and clamp came off Turbo and booster tube. Called Donnie about this and he said he give his crew the spec for torquing turbo bolts. Dodge mechanic said there's no way a torque wrench with socket would fit to tighten those bolts. So, I got charged $3400 and have to have everything re-done again. Donnie the owner of D&T doesn't back his work up. I called to ask for $1000 refund out of $3400 and he refused even though everything he installed was done incorrectly and lied about torquing my turbo bolts. I would not recommend this shop to anyone. They do shotty work and don't back up their work once you leave.

I took my vehicle in for a minor repair. Three months and a lot of badgering later I finally got it…read moreback. There was dirt all over the floorboards from someone's muddy shoes. Now the "Check Engine" light is on and I don't know if it's a real problem or something they did. Furthermore when I drove under a bright light I realized there is a crack in the top of my windshield and the rear view mirror looks like it was knocked off and quickly put back on. I can't prove the window damage was done by the mechanic but I'm pretty sure it wasn't there before. I will never go back.

Steve was great, I had to drive away to get there, and am glad I did. Steve called a few days…read morebefore my appointment to let me know all the parts were in. Got my truck in right away and had me back on the road... thanks Steve. Joe from Colorado