Everyone has gone out of their way to make sure my cpap experience is a good one! Much appreciated…read moreto this first time user.

Jeremy Barrentine does not know what he is talking about. He sells older model CPAP machines…read more Then when you tell him it won't give you the necessary feedback, he tells you to call him anytime or that "you're doing just fine buddy". This is a professional respiratory therapist?

Friendly, knowledgeable staff. Customer service exceptional. When insurance no longer paid, they…read moreworked with me to to allow me to continue to receive services.

Keep all your checks and bank statements also if you pay online make sure you write the transaction…read morenumber..THEY DONT SEND OUT BILLS. Got January Bill I had already paid called and they give you the excuse that their billing is Quirky...

The people that work are super friendly. I was in town on business and something caused a leak in…read moremy BiPAP hose. I walked in without an appointment, and they immediately took care of my needs. I'm very impressed with this place!

I chose this place to get my CPAP because the location was convenient and I'm glad I did. The…read moreexperience was effortless from start to finish, they got everything taken care of fairly quick. Initially I wasn't able to take off work and they were willing to come in early to help me out. I call that excellent customer service and very flexible. My experience with Margo and Kelly was great, Margo is a sweetheart. I highly recommend them, they won't disappoint you.

Read the reviews before using MSI. They did a "bait and switch on me". I order 1 mask, they sent…read moreand BILLED me for 3 masks. When I called to see about returning the 2 masks I didn't order, they said I did because the note said VERIFIED so I had to pay to ship them back. I told the agent that I didn't agree to 3 masks, only 1 masks she told me since the note said VERIFIED, I had to pay to ship them back no matter what. So essentially, the person who took the order lied about it being verified and they can ship you whatever they want and its up to you to either pay for the extra stuff or pay to fix THEIR mistake. Needless to say they lost a customer and when I order a new CPAP machine in December it WON'T be with them.

Worse customer service ever! Everyone has to take lunch at…read moresame time. One employee shows up at 12:58 and locks door not letting you at least have a seat, which I requested. People that have breathing problems or handicapped needs to sit, not be made to walk back to your car! Which door was not unlocked at 1pm! All I needed was for her to make a copy of new insurance cards. Hire people that appreciates their job and cares about customers!

I thought I would give this company a try being that they are family owned and I like to keep my…read morebusiness local. I am looking to have some orthopedic insoles made and have called over a half dozen times and have yet to receive a return phone call. Every time I call I am told that the gentleman that handles this process is either at lunch or away from his desk. I have left messages with my name and phone number on voicemail and with office personnel every time. Again, I have never received a return phone call. If you were looking for a company that provides customer service this is not the place. Apparently they are only interested in providing CPAP services. I would highly suggest that you find another company if you are looking for medical supplies and customer service. I would not recommend this company to family and friends.

Great; although they were unwilling to sell me a CPAP machine without a prescription, I believe…read morethey are a good company staffed with professionals.