DO NOT GET ANYTHING FROM THIS COMPANY! gross INCOMPETENCE!!! Joanne is apparently the owner and she couldn't be more incompetent. First of all, she doesn't even know the difference between a nursing bra and a pumping bra. The one she was going to mail doesn't have the hole to hold the flange. Second, she tells me we can mail it to you and you will get it tomorrow. Not once did she ask for confirmation of my shipping address (despite her messing up and sending me the wrong pump before) so I texted her my address and asked her for tracking info at 1:53 p.m. 5/12. It's now 10:53 a.m. 5/13 still no response, no tracking info. So I called them and asked for the tracking info. Teresa who answered the phone was just as clueless as Joanne, referencing a pump from March when I told her I called YESTERDAY and placed an order YESTERDAY. I told her I asked for tracking info from Joanne and did not get a response can you send me the tracking info. Called back again and Joanne answers and says Teresa will send the tracking info she just stepped out but she will do it when she gets back. How hard is it to check the tracking while your customer is on the phone asking you multiple times since yesterday? How hard is it to pull up the item you supposedly sent yesterday and click copy and paste??? She tried to say "I was tied up on the other line so I couldn't send your tracking" okay so you had HOURS since YESTERDAY to send me tracking, almost a full 24 hrs and you were tied up on the other line for that long?! You answering the phone right now so which is it? You tied up or you just didn't even bother texting me back or sending me the item I PAID for!? You not only want me to wait longer to get the tracking info I should've got yesterday, but you want to lie about it actually being dropped off? She claims the label was printed at 11 am (despite not yet receiving payment) but the tracking info shows she only created the label at 4:02 p.m. and she kept switching between "we dropped it off" to "they picked it up" and "they come out multiple times to pickup". I told her did you set up multiple pickup times because USPS doesn't usually come out multiple times to do a pickup and did you drop it off or pick it up because why is your story inconsistent?! She continues to try and blame USPS stating "idk it's up to them whenever they scan and ship your item". I said you're sending it priority mail, and telling me they missed at least 2 scans?! 1 showing it was either picked up or dropped off and another showing it reached the distribution center!? None of the things you're telling me is adding up Joanne, I feel like you're lying. She gets defensive, further dismissing everything I'm saying, blaming the PO. I said the 2 times prior when you sent me pumps out shows it was dropped off in kapolei. That's the 1st scan, then it shows it reached the distribution center, then it shows when it's out for delivery. So why is this time so different? I asked if I could just come and pick up the item instead because if you weren't going to ship it out yesterday like you said I wouldn't have agreed to this because I needed it yesterday!!! I usually get my mail delivered around 12 and it's not here so clearly you didn't drop it off as you said. She's so petty she says well you can come by and get another one but you're going to have ship the other one back or come here and drop it off. After all this bs you want me to either PAY AGAIN to ship it back or drive across the island to give it back when we're in this mess because you lied and couldn't drop off as promised, further inconveniencing your paying customers who just gave birth and has newborn! Save the headache. I would go thru a mainland company to get any pumps or supplies than deal with shotty customer service and attitude from someone who can't take accountability of her f up. read more