Run away from this toxic practice. Profits over patients. Lacking empathy, professionalism and…read moregenuine care for humanity from the receptionist to MA to MD to management

My original Detmatologist retired and I opted to go to this location for a faster visit. When…read morediscussing previous medications, they did not have everything on file, so I offered to get pictures of medications from my other phone. The office manager told the assistant (who was very nice) that I was not allowed to exit the facility and come back after Ive checked in. I would have to book another apointment.. just to get pictures to provide info they should already have. I highly reccommend any other Dermatologist.

i arrived for a consult for a cyst so i thought . a drunk looking dr…read morecamevin with four other people nobodysaidwho was who totally no communication over anything ... no discussing what i needed or if i wanted it it or what was about to happen .. tipsy doc mumbles lay on table and leaves .. next thing im being given shots and snipping begins nobodys said a word to me.. very uncomfortable position the whole time.. the person working on me says nothing then leaves . im wondering what happened . iasked a lady nurse i guess was that the doctor ? yes . oh no physicians asst. i said nobody saidword to me she said well they figure the person justvwants it done not much to talk about very odd experience. i would not go back ..nor would i reccomend this place ... stay away. this was the Portsmouth office by the way.

Re-reviewing. I gave Optima 1 star previously. I have to change my review because even though it…read morewas discovered through a biopsy that I have an incurable skin condition, Dr. K continues to try it treat this relentless disease. When I wrote the previous review, I was quite agitated. Being unbearably itchy 24/7, for months at a time does that. I am on new medication & hopefully I will get some relief.

Where do I start? They are dishonest and are trying to steal from an everyday person. I've had a…read morebilling issue for two months. I've spoken to their billing dept. a half dozen times and each time I'm told only the practice manager can sort it out. The practice manager from the Portsmouth NH location. I've left messages to have her call me and it's been 2 weeks and she has not. They will not provide me a phone number to the actual practice so I can call my self and their is no corporate number I can track down. All I can do is speak with their call center and none of them seem willing to help. I am now going to take to X and see if that helps.

Just saw Dr A Jarrel and may now have an infection in my foot. I did not receive adequate post…read morecare instructions ..

This is a new and second location for this company. They opened in 2018. Convenient location, great…read moreparking, LOVED the lobby, the nurses are very nice and the doctor, "Niki", is very down to earth and knows her stuff. I wish I had met her years ago. But, seriously, the lobby is nicely decorated. Even the smell was pleasant. There's a giant TV that streams NetFlix shows, which are great to keep kids occupied. They had Planet Earth on when I was there. It's a very welcoming location. The rooms are huge! Not your standard doctor's room. Impressed! Exceeded expectations.

I made an apointment for my son and drove 45 minutes to get there. Once there, they had NO RECORD…read moreof anything. We were sent away and treated like liars. Why would I drive and then lie about an apointment? Why waste a day? Dont waste your time here. They are not organized.

New staff at reception. They were friendly and helpful. The medical staff takes the time to listen…read moreand to explain options. They see you promptly and respect your time.

I had been going to Northeast Dermatology in Portsmouth for years. At last year's appointment the…read moredermatologist asked if I would rather go to the office in York instead of Portsmouth. I thought that was great considering I live in Kennebunk. Today was my appointment at 10AM. I did a driveway earlier this week. I arrived today to find the door locked. I called the Portsmouth office and voiced my displeasure with not being told the office was closed. She said they left me a voicemail in December (I never received it). She said the woman I had my appointment with was no longer there. I said I wasn't happy about driving there for 1/2 hr. and since I was close to Portsmouth, did they have anything available in Portsmouth for today. She said yes, at 10:40. I said that would be great. She said I'm gonna put you on hold so I can set it up with scheduling. I sat in my car hoping to get a response. After 20 minutes on hold, I hung up and called back thinking I was in the black hole. So I called back. She had an attitude and said there was nothing available today but she could get me in next week. I told her I was not interested and honestly I did use a naughty word. If there's one thing I cannot tolerate is people wasting my time. They could have sent me an email or try contacting me again. So I wasted 1 hour and 20 minutes. Never again!

What can improve? Demolish it. Report Physician…read more If you have yet to finalize business w/SCR tho only thing this practice is interested is revenue. Take the $$ & run to someone who truly cares about your 3 k results & knows the best solution for you!! I called the day of follow-up & Said "I'm running late" Staffer response.... "Your appointment was yesterday!" I rescheduled & again had a problem. I asked for the individual who did the c02 to return call & guess what?? She did not nor could be bothered.although that was my appointment time, She should have called. We could've discussrd all issues as results were VOID!??. The CO2 laser was applied after waiting 40 mimutes in office for lidocaine to kick in. The way in which she half-@$$ed slathered numbing cream== wrong, client can apply prior to appt time & not waiting an additional 40 minutes. I was non too happy. Kayla misinformed me regarding time to complete application & results. Regarding time I have to guess she is again unaware. She quoted 30-40 minute application. She was off!! She simply didn't care. I drove 2 hours on my time not one staff member contacted a potential employee familiar with C02 laser?? Is anybody familiar or have tenure?? No. Last visit staffer responded .... "those are your results.....that's what ya get, have a good one, see ya!" . Incompetent at its best! No offer to make amends speak w/ practicing doctor. The medical spa Practioners who have quality morals definitely take all.into consdixdrstiim wanting to flourish with sincere reviews by authentic clients. I asked if brightening cream package changed? Responses Amongst staff... "Huh, what, " did that change" idk" worst in sales, product knowledge, & the simple act of acknowledging a former or potential client who entered the office. The physician who owns practice employs 4-6 pack of dimly lit bulbs! He did not pick up the phone & should have!! No rectification!! Not a one can give a flying fiddly fiddly. My face was scarred prior it was not!! After a week ++ of downtime I saw virtually zip! It was an absolute total waste of 3 k. 2 areas, monstrous looking, Torn up skin, bleeding & left with scarring. Obviously I'm not the only patient who doesn't believe in this particular medical spa. Don't waste your time it valuable $$, do your homework. I don't suggest C02 laser or seacoast rejuvenation. I anticipated reasonable results, informed same. No ambiance, no redeeming qualities, no results! This Spa is on the no fly zone! Not an offer for gratis lip plumper or neurotoxin not that I'd allow any staffer to inject my skin. They are in another stratospherere. Abbvie the parent company carries incredible products, juvederm etc. it's the handler who's the problem. The staffer told me products would not improve? What a joke. "It's too bad you missed your follow-up" Kayla stated it's best to see the individual 4-6 months after particular procedure showing end result. It doesn't matter today. Lazer was not a performer nor was Kayla who lacked the capacity to rectify & all out efforts to make right. My skin in no way is leathered or wrinkly crinkles. I have decent skin & it looks great since finding a aithentic professional medical spa. The staffer who brought me into spa room is unaware. Unforgivable. Informed C02 is a great application, improves areas of concern. I didn't expect the heavens however I expected some visible results as did staffer. Lastly I walked in one day to discuss results. I see & hear 3 people talking about a dog who passed which went on & on Not one staffer asked any questions to the client who walked in the doors. "do you need assist?" 2 of the individuals mentioned in spa attire & on the clock. I heard "awwwz"~ sad chat. Communication skill another failure. The Professional who performed procedure did not reach out. I do not recommend this spa. "Not now, not Nevah"

My daughter and I had facials, we booked them last minute and they put us in the same room which…read morewas a bonus. Such a nice way to spend an afternoon! The facility was wonderful and the facials were great! Skin looks great.

It is nice to have a local options but this practice is challenging. I had an appointment and the…read moreoffice tried to reach me with questions. They didn't leave any messages, I didn't get back to them, and so they cancelled my appointment. Another time, I was in the examine room and the nurse asked if I minded a male student nurse attending my doctor exam. I said that would be uncomfortable. She the. Took two other opportunities to ask the same question; the last time rolling her eyes at my answer. This is just a tough practice, where patients come second.

The office double-charged me for copay and refuse to fix it. The receptionist scanned my card, said…read moreit didn't work, then scanned it a second time. In reality i was charged twice. I called multiple times and was asked each time to provide evidence from my "bank statement" even though i paid with an FSA card. They never did anything with the information. Each time i contact them, even in writing, they act as if it is the first time they've heard of me. This was months ago and they cannot seem to figure out that they charged my card twice on the same day. I don't know if it is dishonestly or gross incompetence (probably the latter) Go anywhere else.