"We can't afford the lawyers". That was the reply I got when asking about guns. Nm the fact I am…read morelegally allowed to own guns and I do, several in fact. These guys just came across as Xenophobic to be honest. I've been living in the states legally since 2012 & a resident in good standing of Kansas since 2015. They have the right to refuse service to anyone, I get it, but prejudice and "you're not one of us" vibes shouldn't be a factor.

Bought a Hatsan Bullboss .22 off the shelf. No box (mags, fill probe, bleed valve), so they sold…read moreit to me for a decent price. Ordered magazines and a fill probe and finally got out to shoot and the rifle is bad. Very bad... 4" groups at 10 yards (initial sight in) with several weights/types of pellets. Further inspection revealed that the barrel is bent. Not a lot, but just enough to cause the POI to be off by tumbling pellets. Probably dropped by some kid in the store playing around with the gun that was left out on a shelf instead of behind the counter. They claimed the gun was new, but the grub screws are worn, stock screws are nicked (someone was in there), o-rings were missing in the QE components, and the QE baffle wrap looked like it had had at least a couple of tins through it. Called John's to see what they could do about it and they refused to do anything except contact Hatsan (basically a big fat FU). Even asked if they would just give me store credit so I could get something I'm actually happy with and won't have to dump more than the gun is worth into getting what it should have been had it actually been new. It would have been a simple matter to take the gun back and RMA (if it were actually new through HatsanUSA), but instead they put it on me saying they were going "above and beyond" by even offering to attempt to contact them. Simple fact of the matter is that the gun was not new and the reason it sat on their shelf (being an extremely popular PCP air rifle) for so long was because they were originally asking $100 more than the MSRP. I won't be shopping at John's any more and neither will anyone else I can deter from spending money there. The couple hour drive to Bass Pro or Scheels in Overland Park is well worth it to get decent customer service.

Roger is the man. He has been so good to me and my family. No matter what level you ride at,…read moreRoger is passionate about cycling, and it spills over on to you. He knows EVERYTHING about these bikes and is so laser-focused on the details. I had the pleasure of showing up before my bike was ready, and got to see just how much he cares; above and beyond in every aspect. He was even nice enough to ride with my after-hours to show me how to safely uses a clipless setup. No matter what your level, look no further for the guru in all things "Bike"! Thanks again Roger.

Great bike mechanic and awesome customer service. Have bought 4 bikes from Roger and plan on…read morebuying more. Great shop for the community.

We have dealt with the Rogers store and Cotter store and I can tell that staff is wonderful at both…read morelocations. Very knowledgeable and they try their best to help you select a boat that will suit what you are wanting to do. They even gave us newbies tips and tricks to make us better kayakers woth practice. We now can self rescue so thanks guys for the A plus service.

We've been looking for an upgrade for my wife's kayak for a while. I remembered them being here and…read moregiving us a chance to spend the money with a local shop. I went in by myself the first time to see what they had. The kayaks were nice and the prices were average but the woman manager was remarkably rude. My wife and I went back together on Mother's Day to let her pick one out. The same lady manager was overtly rude again. She then argued with me that she did NOT have the kayak I had just seen there a day earlier. So I got a different associate to go get it and I bought it. I am a life long "outdoorsman". Typically people working in the outdoor specialty industry are positive, active, people looking forward to interacting with like minded people. I am part of the 50ish year old still very active outdoors crowd that finally has good money to spend on gear for play. I will try to tell anyone listening to go somewhere else. The rudeness and lack of professionalism is NOT off-set by competitive pricing. Won't be back

Best boat prices in the Midwest! All employees very knowledgeable on their products and explain…read moreanything you need to know. If you have any questions they will take a phone call and answer it! Well worth the trip for a new boat!

We purchased a great boat at a great price. Everyone was very helpful, made sure all of our…read morequestions were answered and got all the additional accessories we wanted/needed. If we upgrade in the future, I know where we will be headed.

been at this location twice and both times they refuse to fix my embroiders that they clearly mess…read moreup. This last one looks like a six-year-old wrote on it with a crayon it is wobbly and two of the letters are touching as one letter. It looks like the machine had a seizure during the process

Every time I go it says worker is gone and will be back at a certain time. Today I came 30 minutes…read moreafter it said they would be back and still gone. Employees here clearly just taking hours off when it's supposed to be open.