This is from Jo Ann Wagenbreth. I had an after- cataract surgery appointment at Champaign Eye…read moreProfessionals. Dr, Laura Freeman was very thorough and answered all my questions. She explained what was causing my problem and told me what medication I should use. She took the time to do a detailed exam. The office staff is very helpful. Everyone is very nice and welcoming. I had a very good experience.

I was looking for a new eye doctor and called for an appointment. It was an emergency situation…read more When I chose '1' to make the appointment, I heard a beep and the call ended. Tried again and the same thing. Then I got a text saying they couldn't answer the phone and to let them know via text what I needed. I sent a detailed message and asked if they could help. No response. Not even a 'sorry, we can't help' or 'our first available appointment is in two weeks,' or, 'We're not accepting new patients.' Worst way to treat prospective customers, starting with not even answering the phone.

I was a long time patient of this place and everything was fine until it wasn't. Last time I was…read morein for glasses, they changed their house brand and I could no longer get the glasses I wanted. Not a deal breaker at the time. But now they require a "mandatory" extra $45 retinal scan (not covered by insurance and not told until AFTER you book an appointment), and that was a deal breaker. Don't force me into a service that I've not had before, have no information on and go "well, our doctors require it and it's another $45 out of pocket." I have decided to go somewhere else for eye exams that don't force un-covered procedures on you. Editing to add after the reply from the eye place: This procedure was NOT recommended. It was REQUIRED and it was conveyed you have no choice if you want it done or not. If you say no, no check up. If you say yes, then you have to pay the $45 since it's not covered by insurance. Again, this is not a recommendation of a procedure if it is required and that requirement is only told after you book an appointment. And then you have to pay more for this procedure that is forced on you.

Used to have good service, but NOT anymore! 1. I was told…read morethe wrong time for my appointment on the phone, or it was scheduled incorrectly. 2. I showed up early, only to be told I was 7 minutes late and I would have to reschedule because the doctor has to get to lunch! 3. I showed up within the 7 minute grace period and the manager basically told me I was lying about my appointment time, and I will need to reschedule! Horrible experience and will never return!!

The staff and doctor are amazing! I feel that they truly care about my eye health, and about me in…read moregeneral. It has always been around 3 years between my appointments and they still remember things we discussed (not in records) previously. I don't know how they do it!

Poor communication. Unnecessarily difficult. Unprofessional. Complete waste of time…read more A page on their website (i.e. "Location, Hours and Contact") has a link to a site for ostensibly scheduling an appointment (i.e "Contact us now to schedule your appointment"). So, I did. Except, contrary to appearances, that doesn't actually schedule an appointment. Somebody from the office called a few days later to say they didn't actually have an available appointment. If the "Schedule and Appointment" site is not actually for that purpose, then be explicit about that. I got an exam elsewhere and then gave Kessler Optical a second chance because they supposedly carry a line of frames in which I was interested. I walked into the business during their stated hours of operation, only to be told they don't accept walk-ins. If that's their policy, then they should state that on their website. I should add that the woman at the front desk was unapologetic about any of this and unnecessarily difficult. If a business repeatedly fails to communicate clearly and inconveniences a customer as a result, then the business should acknowledge that and, ideally, try to make amends. Kessler Optical did none of that. I had limited time and needed to place an order for new glasses quickly before traveling for the holidays. Kessler Optical was a waste of precious time.

I went to Chitticks Eyewear after having cataract surgeries…read more Melissa was very helpful and patient with me during frame choosing process. They have a wonderful selection of frames. When I picked them up on Monday 9/29, the young lady at the desk was so helpful and pleasant.

Expensive 3000 dollars out of pocket one eye June 2026 Had surgery corrective lens installed to fix…read moreseeing far away, with cataract removal. Insurance did not cover corrective lens. Lens is cloudy told 80 percent of people get this very common. Maybe should have mentioned that in the beginning, laser only way to fix it. Its been only 4 weeks.. If doing this fix, this time, its billed to health insurance this time. Also another copay no warranty with cloudiness only been 4 weeks. I would never recommend this to anyone or do again. No warranty No help on this no way again.

Dr Heckman is exceptional. She is very thorough and explains things in a way that is…read moreunderstandable. Highly recommend.

I forget the persons name, but had a great person help me select the right style of frames for me…read more 6 months later I feel good about what she picked. I ended up messing up one of the arms(part going over ear) and brought it in. They fixed it free of charge. Good vibes. Good people

My goodness where to start. The store was a wreck. Lots of employees but only a few working.read more

This morning I went in to get my glasses fixed after one of the lenses fell out and the service I…read morereceived was great. The lady working there was extremely helpful, and fixed my glasses very quickly. Better yet, she fixed them for free! I would definitely go back again if i had any other issues. Thank you for your help!

I was in and out in less than 20 minutes, I was just hustled through…read more The doctor didn't even bother to log into the computer to see that I was a new patient, came in the room and said, "so how're the eyes?" ... "oh, you're new! I'm doctor ..." Hustled through the exam, then sat at a desk with a lady who I'm sure is very sweet that didn't want to be there on a Saturday, so I just asked for a printout of my Rx, and had to wait for the doctor to go back to my record to close it (but he was already with another patient) so she could print it. I work in healthcare. I know what good care looks like, and this is not it. If you have EyeMed, go somewhere else.

The staff is super friendly, but something has happened to the quality of the lenses they use. My…read moreglasses have caused me issues since the day I got them. I don't have a back up pair, which made it difficult to resolve the issue, as they couldn't be sent back. But they would have been the exact same quality, even if I could: scratch SUPER easily & the lenses are just wonky. It is difficult to put into words, but I just don't see well from them. They never seem to come clean, and there are weird markings in the lenses. The coating is cheap. And the glasses were $450 even with insurance. The nice staff isn't enough to get me back there with this quality. It has changed in the last few years, even though they claim it hasn't. Giving two stars for the quality of product, not the staff.

Megan and Tony were incredibly helpful when I came in needing my RayBans fixed. Tony didn't…read morehesitate to help and even cleaned them up very nicely! 10/10 service!! Very nice people.

Horrible experience. Tony is extremely nice and professional. But the manager Cassandra is just SO…read moreRUDE!! I asked for gray lenses with a salesperson, but got green-ish lenses when I picked it up another day. A different lady named Cassandra who claimed to be the manager was there. Cassandra first tried to gaslight me into believing the green lenses are the gray ones that I asked for. I took out my original gray color lenses and showed her that it's not the same color. I nicely asked her if it's OK that they replace the lenses to the color that I wanted. She suddenly talked to me rudely. Her original word was: "I can change it for you, but I don't want to. Because no matter what color we give you, you won't be satisfied. You will just come back and ask for new colors again and again." Her bad attitude was out of nowhere. Then I explained the situation last week with the different salesperson. I asked for exactly the same color as my original lenses but with prescription. She kept repeating her passive aggressive words implying that I chose the green color myself, and was then unsatisfied and asking for change, implying that I was a dishonest customer. Cassandra then started gaslighting me by "I was there the whole time when you were working with Tony, I was sitting right next to you. I saw him showing all the lenses to you and you chose the green color." I knew it was not true, because only Tony was there when I went there last week. So I explained that "You were not there. You must have mistaken me of someone else." She started increasing her voice and be like: "No, I was sitting right next to you the whole time. IT IS YOU." I proposed looking at the camera and see if she was there. She started saying "ugh, dramatic." I got mad and asked her: "Were you calling me dramatic??" She replied: "No, I am not talking about you." I pointed out that LensCrafters has the 30 days guaranteed satisfaction, she simply replied rudely: "Yes, but you will never be satisfied. You will just come back and change colors again and again." At that point I was really mad but still trying to explain. She almost shouted: "YOU DO NOT INCREASE YOUR VOICE!!! YOU DO NOT! INCREASE YOUR VOICE" I said: "I can come back tomorrow and work with the salesperson that I talked to, but I think your attitude towards the customers should be better." She rudely replied: "You are the one increasing your voice and calling me a liar. I have been professional and nice all this time." Then she just started to file documents for other customers and ignore me. The experience with Cassandra was SO HORRIBLE. Her service was so unprofessional and rude, full of gaslighting, passive-aggressiveness, discrimination, and microaggression. She did not even listen to my when I explained. I eventually left the store feeling discriminated as an Asian customer and being accused to be a dramatic and dishonest customer.

STOP do not go!! Due to the fact they did not read my medical records like my doctor told them…read moretoo. So in surgery for cat removal and the head Optometrist was doing the surgery and he yelled at me to stop it. when my legs started con·vulsing !!! Like I could stop it, if he had read the record he would of known I had to be put out completely So we are waiting for them to put me under as they should of done in the first place. Then on top of all of that now I have to go to some one else to try and SAVE my eye site!!!! As my pupils as two different sizes, I am now getting head aches behind my eyes, both eyes are so DRY i am miserable. (when I told him about all of this he to ld me to go get some visine!! And come back in a month !!!!) He never even bothered to look at my eyes!!! And the staff they are the worst!! They talk bad about patients, right in the lobby, publicly saying rude and hurtful things to and about people. And some one might want to tell them COVID is over NO more masks, but you go there and that is the first thing they hand you even before they speak to you!!

LUCAS was VERY RUDE AND UNPROFESSIONAL. The place smelled…read moreterrible and you could tell it hasn't been Deep cleaned in a long while ! there was a. Lady by the name of Kate who was actually nice and definitely cared about her job. Also my script for my eyes were off.. how can the vision improve? ... Also didn't check my retina or talk to me about the well being of my eyes after exam. Won't return.